Install Instructions

74
Table 19. Alert Codes and Troubleshooting
GF= Gas Furnace, AH=Air Handler, ID=Indoor unit (GF or AH), HP=Heat Pump, AC=Air Conditioner, OD=Outdoor Unit (AC or HP), PA=Pure Air S, ZA=Zone system and TS=Thermostat
Alert
Code
Inverter
Flash
Code
Priority
Condition
Actual Displayed
Alert Text
Under dealer
control center >
Notications
Component or System Operational State and Troubleshooting Tip How to clear alert code
350
Service
Urgent
AH Electric Heat
Not Congured
The air handler’s electric heat is not congured or incorrectly congured.
• Heat call with no congured or incorrectly congured electric heat.
• Check for proper conguring under Conguring Electric Heat Stages in the air handler
installation instructions.
NOTE: Smart hub MUST be removed from the system before conguring electric heat.
Automatically clears after electrical
heat detection is successful.
351
Service
Urgent
AH Electric Heat
Stage 1 Fault
There is an issue with the air handler’s rst stage electric heat. Either the pilot relay contacts did
not close or the relay coil in the electric heat section did not energize.
Possible heat section / stage 1 failure.
NOTE: Air handler will operate on heat pump rst stage for the remainder of the heat call.
Automatically clears after fault
recovered.
352 Service Soon
AH Electric Heat
Stage 2 Fault
There is a issue with the air handler’s second stage electric heat. Either the pilot relay contacts did
not close or the relay coil in the electric heat section did not energize.
NOTE: The air-handler will operate on rst stage electric heat until the issue is resolved.
Automatically clears after fault
recovered.
353 Service Soon
AH Electric Heat
Stage 3 Fault
There is a issue with the air handler’s third stage electric heat. Either the pilot relay contacts did
not close or the relay coil in the electric heat section did not energize.
NOTE: The air-handler will operate on rst stage electric heat until the issue is resolved.
Automatically clears after fault
recovered.
354 Service Soon
Electric Heat
AH Electric Heat
Stage 4 Fault
There is a issue with the air handler’s fourth stage electric heat. Either the pilot relay contacts did
not close or the relay coil in the electric heat section did not energize.
NOTE: The air-handler will operate on rst stage electric heat until the issue is resolved.
Automatically clears after fault
recovered.
355 Service Soon
AH Electric Heat
Stage 5 Fault
There is an issue with the air handler’s fth stage electric heat. Either the pilot relay contacts did
not close or the relay coil in the electric heat section did not energize.
NOTE: The air-handler will operate on rst stage electric heat until the issue is resolved.
Automatically clears after fault
recovered.