User Manual

25
TROUBLESHOOTING
Before contacting the customer service, please kindly check by yourself with the
following chart.
No Image is Projected or
a "No Signal" message is
displayed
1. Power light is on. If it is not on, check the
projector is plugged into the mains, that the
socket is switched on, and then press the
power button on the projector.
2. Check the lens cover has been removed.
3. Check the cables are securely attached and
installed as per the User Manual.
4. The image source may not be set correctly.
Press the Source button on the Control Panel
or the Remote, to select the correct setting.
5. Check in the Menu section under Video input
signal to make sure that has been set
correctly.
The Lamp (Bulb) switches
off after a period of time
Is the warning light indicator red? If so, the projector
is overheating which turns the light off
automatically.
1. Leave the projector to cool for a few moments.
2. Once cooled, check nothing is blocking the
ventilation vents.
3. Check the air filter is clean and clean if
necessary.
4. Turn on the projector.
If the issue persists please contact your support
provider for further assistance.
The Image is wider at the
top/bottom of the screen
This is called keystone and is due to the projection
angle not being perpendicular to the screen. To
correct use the projectors inbuilt keystone function
to adjust the image.
Spots on the screen
Using a vacuum cleaner to clean the lens. If
cleaning doesn’t resolve things, please contact your
support provider for further assistance.
The image brightness has
faded
This could possibly be caused by the ambient light
in the room. If not, the chances are that you need to
replace the lamp (bulb).