Technical data

Pag. 9
English
TROUBLESHOOTING:
Dear Customer,
We thank you for buying one of our products, made in accordance with the most up-to date technological
innovations.
Following carefully the simple operations of use contained in this manual, which comply with essential safety
regulations, you will get the best performances and notice the remarkable reliability of this product along the
years.
You find here below an easy table describing some malfunctioning of the machine with its solutions:
PROBLEM CAUSE SOLUTION
Coffee is produced
without “cream”.
1. Coffee not suitable for machine
2. Improper grind
3. Too little coffee in filter
4. The filter holder has not be tightened
under the brewing group ring
1. Use different coffee
2. Adjust coffee grind
3. Put more coffee in the filter
4. Tighten better the filter holder
Coffee too cold 1. The machine had not reached the
proper temperature
2. Filter-holder not preheated
3. Cups not preheated
4. Pressure switch malfunction.
1. See section “Starting the Machine” and “Making
an Espresso Coffee”
2. Filter-holder must be heated together with the
water – see section “Starting the Machine”
3. Properly heat the cups on the cup-warmer
4. Contact the nearest SERVICE CENTER
Coffee produced too
quickly
1. Coffee too coarsely ground
2. Not enough coffee in the filter
3. Coffee not pressed enough
4. Coffee/pod old or unsuitable
1. Use a finer grind
2. Put more coffee in the filter
3. Press coffee more firmly
4. Use different coffee/pod
Coffee leaks
between the coffee
group and the filter-
holder
1. Filter-holder not properly inserted
2. Too much coffee in the filter
3. Edge of the filter-holder not clean
4. The douche seal is worn or damaged
1. Insert the filter-holder correctly
2. Put less coffee in the filter
3. Clean the edge of the filter-holder
4. Contact the nearest SERVICE CENTER
Coffee is produced in
drops
1. Coffee too finely ground
2. Too much coffee in the filter
3. Coffee too firmly pressed
1. Use a coarser grind
2. Put less coffee in the filter
3. Press the coffee more gently
The machine does
not produce steam
1. Obstructed outlet hole at end of
steam pipe
2. Too little water in tank
1. Clean the outlet hole with a needle
2. See section “Starting the Machine”
No coffee produced
during the coffee
cycle
1. Too little water in tank
2. Steam switch on
3. Coffee too finely ground
4. Too much coffee in the filter
5. Coffee too firmly pressed
6. Shower plate obstructed
1. Fill tank
2. Turn off the steam switch
3. Use a coarser grind
4. Put less coffee in the filter
5. Press the coffee more gently
6. Contact the nearest SERVICE CENTER
The machine does
not work and the ON
light does not go on
1. No electricity
2. The main cable is not properly
plugged in
3. The main cables damaged
1. Restore electrical power
2. Plug the main cable in correctly
3. Contact the nearest SERVICE CENTER for a
replacement cable
The ON light is on
and the steam light
does not go off after
10 minutes
1. Thermostat malfunction,
2. Heating element malfunction
1. Contact the nearest SERVICE CENTER
2. Contact the nearest SERVICE CENTER
The inserted data and pictures can be subject to changes without previous notice for the improvement of the
machine’s performances.
LEGAL WARRANTY
This product is covered by the warranty laws valid in the country where the product has been sold; specific information about
the warranty terms can be given by the seller or by the importer in the country where the product has been purchased. The
seller or importer is completely responsible for the product.
The importer is completely responsible also for the fulfillment of the laws in force in the country where the importer
distributes the product, including the correct disposal of the product at the end of its working life.
Inside the European countries the laws in force are the national laws implementing the EC Directive 44/99/CE.