User Manual

19
TROUBLESHOOTING
Q. I don’t have any battery lights on my headsets base and its been charging for
more than 4 hours
A. Check the battery orientation inside of your headset. The arrow on the battery
should be pointing into your headset and the Leitner Logo facing the buttons of
the headset.
Q. My headset is charged and turned on but I can’t hear anything
A. If you set up your headset through the headset jack, make sure your telephone’s
headset button is on. Check the compatiblity switch underneath your base is set
to 1. Most Cisco phones should be set to 4.
Q. My headset turns on and the lifter goes up but I’m not hearing anything
in the headset
A. Ensure that the charging base is connected to the telephone’s handset port and
not the headset port (if the telephone has one).
For any and all other issues:
Call us at 1-800-432-3738, Monday through Friday 9am-7pm Eastern Time