Manual

Fix connection issues

If you encounter connection issues when trying to connect your Ledger hardware wallet,

try the following solutions one by one.

Mac, Windows or Linux

1. Close other applications (Ledger apps, crypto wallets, Geth, Parity, Mist, Bitcoin Core,

etc).

2. Turn OFF VPN and anti-virus.

3. Change the USB cable if possible

4. Try different USB ports.

5. Restart your computer.

6. Try another computer.

If the problem persists, please select your system below.

Windows

● Update USB input device drivers

1. Open Devices and Printers from Control Panel.

2. Double-click Nano X and open the Hardware tab.

3. Select USB Input Device and click Properties.

4. Click Change Settings.

5. Click the Driver tab.

6. Click Update driver and select automatic driver selection.

7. Repeat this for both USB Input Devices.

● If it still does not work, please try on a Mac to verify that your Ledger Nano X is

working properly.

Mac

If you're having connection issues on a Mac, you can try giving Ledger Live full disk

access:

1. Open System Preferences.

2. Go to Security & Privacy.

3. In the Privacy tab, add Ledger Live to the Full Disk Access list.

Linux

On Linux you need to create a set of udev rules to allow device access. Refer to the

Chrome USB API documentation for details. Please follow the instructions below.

1. Setup