User Guide

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12. Troubleshooting
Problem
Required Action
Ethernet connection not
available
• Verify that your computer is configured with a static IP address.
• If the cabling connection seems secure, verify that the Ethernet link
between the control computer and the sensor is valid using the ping
command.
Sensor not detected in
Leddar Configurator
• Verify the power supply of the sensor.
• Disconnect from Leddar Configurator, then reconnect.
• Power cycle the sensor.
No data returned
• Verify that nothing obstructs the sensor windows.
• Verify if the lasers emit NIR light using a digital camera
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or an IR laser
viewing card, such as the VRC2 from Thorlabs Inc.
1. Make sure that your sensor is powered properly.
2. Run the camera application on your smartphone or turn on your
digital camera.
3. Center the camera’s view on the laser element of the sensor.
4. Look at your phone or camera screen and slowly move your
camera around the center of the laser element to try and detect if
there is either a purple beam or haze emitted from the laser, such
as in Fig. 69 below.
Fig. 69: NIR light visible by the camera
Optical window damaged
Contact LeddarTech support.
Sensor not sending data
and reporting “Safe mode”
status
• A critical fault has occurred. Power cycle the sensor to reset the
condition.
• If the Safe mode status persists, contact LeddarTech Support.
Windows shutting down
Disable and enable the Ethernet connection in Windows.
If you still encounter any problem after reading the information above or if you have additional questions or
concerns, contact LeddarTech support at [e-mail].
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Note that some cameras (for example, iPhone cameras) have NIR filters on their main lens and will not work for
this verification check.