Warranty

will supply a replacement strap at no charge(shipping cost excluded). Replacement due to
discoloration is at supplier’s discretion.
Marine grade polymer frames are warranted for three years against fading and
manufacturing defects.
Lava Heat Italia® used in residential settings are warranted against manufacturer’s defect for
three years. If the Lava Heat Italia® or solid surface top fails structurally during normal usage
or if the finish peels, cracks or blisters within three years from date of purchase, Lava Heat
Italia® will repair, refinish or replace the top.
Woven products are warranted against manufacturer’s defect for three years.
The Lava Heat Italia® frames are warranted against splitting, rusting or other manufacturer’s
defects for three years.
The Lava Heat Italia® is warranted for a period of three years from the date of delivery to the
end user against structural failure due to defects in the materials or workmanship. Lava Heat
Italia® are designed for normal, outdoor use in a residential setting. However, all require
periodic maintenance to preserve their natural beauty. This maintenance will help protect the
surface from deterioration, staining, and in some cases cracking which can occur if left
unsealed. THIS WARRANTY SPECIFICALLY DOES NOT COVER STAINS, FADING OR
DISCOLORATION IN ORIGINAL COLOR, TEXTURE, OR GLOSS, OR DAMAGE DUE TO
NEGLIGENCE, IMPROPER MAINTENANCE (SEE CARE AND MAINTENANCE GUIDE),
ACTS OF GOD, OR ALTERATIONS OR MODIFICATIONS OF ANY KIND, MADE BY ANY
PERSON OR PERSONS, AFTER THE PRODUCT HAS LEFT LAVA HEAT ITALIA®. THIS
WARRANTY SPECIFICALLY DOES NOT COVER SCRATCHING, CHIPPING AND
PITTING THAT NORMALLY OCCURS IN NATURAL SURFACES. THIS IS NOT
COVERED BY THE WARRANTY.
For 1 Year
The warranty covers protective covers for one year against tearing, discoloration or fading.
The warranty covers Lava Heat Italia® hardware for one year against manufacturer's
defects. Hardware includes: burner, burner cover, grill,gas valve, switches, hoses, lines &
wires, battery compartment, regulator, valves, spark igniter, fittings, fire media
Seaside, Cruise Ship and Indoor Pool Use
Due to the concentrations of salt air & salt water spray associated with seaside and cruise
ship use and concentrations of humidity & chemicals with indoor pool use, Lava Heat Italia®
recommends weekly or biweekly periodic cleaning of surface buildup to reduce the likelihood
of blistering of paint and oxidation of frames. Lava Heat Italia® also recommends quarterly
waxing of your Lava Heat Italia® frames to assist in your product’s maximum longevity.
Failure or neglect to perform required care may likely result in surface buildup of a white
chalky substance which may cause the paint to blister and frame to oxidize. Such failure or
neglect will void the Warranty.
What is NOT covered
· Failure caused by unreasonable, unanticipated or abusive use
· Failure caused by a lack of reasonable and necessary care and maintenance
· Flattening or compression of cushions and pads
· Steel Swivel Mechanisms (Commercial)
· Bursting or cracking of tubing due to exposure to water and freezing temperatures
· Return freight after first year