Owner Manual

Thank you for choosing this product! We aim to please with our wide range of products including

Fountains, Birdbaths, Statuary, Pond Supplies & More. All of our products are constructed from the

highest quality materials. In the event that we have not achieved our usual standard of excellence, we will

repair or replace, at our discretion, within the warranty period. A valid proof of purchase, with the

purchase date clearly indicated, must be provided. Photos of defective merchandise will also be required

to help distinguish the actual cause of the defect. Please read below for a detailed description of warranty

coverage.

• Water Damage

Products are not manufactured to withstand extreme temperatures. Improper storage that

allows water to freeze within a product may cause damage, is considered negligence, and will

not be covered under this warranty. The use of “hard water,” and/or caustic cleaners, can

affect the painted or other finishes. Failure to keep the unit clean, and use of such

additives/cleaners, will also void the warranty. Please note: for fountains, it is normal for some

splashing to occur and protecting the immediate surfaces is not the responsibility of the

Corporation.

• Paint & Color (Retention and/or Loss)

The use of water will cause natural erosion to the color. This area can be touched up using

standard paint. The paint is designed to protect the entire finish against breakdown of color. As

with any product, all finishes with time will gradually fade and discolor. The warranty will only

cover against severe or complete fading, within the first year from date of purchase, with the

above exclusion.

• Procedure/Service

Should a warranty/claim be needed, you should contact the retailer from whom you purchased

the product. When contacting Alpine Corporation, you must be prepared to show proof of

purchase, provide photographs and any other information needed to validate your claim. This

may be necessary to distinguish between a partial or complete replacement of a defective

product. The warranty does not cover any items with multiple parts; the warranty will ONLY

cover the individual component of the unit/item that may be defective. Replacement parts can

be made available to a consumer through the original selling party, or an approved parts

retailer. If this is not an option, contact our customer service department. Item is covered

under one year limited warranty from the date of purchase. When requesting

replacement parts due to a warranty claim after 30 days of purchase, credit card

information will be requested for shipping charges.

• Not Covered Under Warranty

The limited warranty will NOT cover cases of damages due to:

1. Damages caused in Transit

2. Inadequate care and/or neglect

3. Environmental and/or natural elements

4. Immersion in water, unless specified

5. Improper Installation/Storage and/or Maintenance

This warranty is void if the product has been damaged by accident, misuse, negligence, improper

installation and/or modifications have occurred. This includes any and/or all defects arising out of freezing

water damage, hard water damage, failure to keep the unit clean and free of harmful additives such as

bleach, chlorine, etc…. which affects the paint and/or parts. This warranty also does not cover any

additional charges or installation, removal, disposal and/or shipping costs or consequential damage

associated with any warranty claim.

LIMITED WARRANTY INFORMATION