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                  QUICK USER MANUAL     MMC-B18 
20 
FAQ 
Some apps I downloaded are not working 
properly. Why? 
They may have not installed correctly. 
Please uninstall the apps and reinstall 
them again. 
Some apps not working properly with the 
remote. Why? 
Some apps are not designed to be used 
with a remote. I Suggest using a mouse 
instead. 
My remote control is not working. Why?  Make sure the batteries are installed 
correctly. Try a different set of batteries. 
Please note: Some apps will not work 
correctly with a remote. A mouse may be 
required for use. 
Why is google play not responding?  The most common cause is that your time 
and Date settings have not synced. To do 
this simple go to the Settings>Device 
Info>Advanced Settings menu. Select Date 
and Time; untick Automatic date and time, 
untick automatic time zone, then, 
manually set the date and time.  
If the problem persists, go to the “Device 
Info” menu setting and “force Stop” the 
Google Play app.  
How do I “Force Stop” an app, like Google 
Play Store? 
Goto the Settings>Device Info>Advanced 
Settings>Apps>Running menu option and 
select your App. In this case, Google Play 
Store. Then select, force stop. This will 
allow the app to restart, after you have 
inputted your time and date settings in 
manually, as per the previous step.  
How do I do a factory reset?  Goto the Settings>Device Info> Advanced 
Settings>Factory reset menu option. 










