Use And Care Manual

SYMPTOM POSSIBLE CAUSE SOLUTION
General
Door leaking Water getting behind door Caulk behind and around drip cap
Draining holes blocked Inspect and clean drainage holes located either on outside of
door below window or at the bottom track of window opening.
Door not closing properly Unpainted portion of closer rod extended
too far or not far enough
Review instruction sheet for proper closer installation.
Door closer requires adjustment Review instructions for proper closer installation.
Doors with visible closers: Adjust screws to increase or
decrease speed (on models with two closers, adjust each
closer individually by disconnecting the other closer from the
door). Closing force may be increased by repositioning the
jamb bracket farther (up to 1”) from the door.
Doors with hidden closers: Turn the screw on top of the
closer to increase (counterclockwise) or decrease (clockwise)
the speed of the door. Ensure that the slider pad moves freely
in the drip cap by loosening the bolt connecting the slider pad
to the closer arm slightly. 3-in-1 multi-purpose oil can also be
applied to the slider pad, if necessary.
Mortise latch not lined up with strike plate Align latch and strike plate
Air pressure between prime and storm
door
Raise expander or use screen to allow air to escape. Increase
closer speed.
Hinge rail screws may be too tight Loosen hinge rail screws (1/4 turn) to relax tension.
Door opening out of square Shim behind the latch or hinge rail to square up opening.
Expander dragging on threshold Raise expander so that sweeps only touch top of threshold.
Hinge rail is bent or hinge is broken Replace. Visit www.LARSONdoors.com
or call 1-888-483-3768.
Heat build up Air is not circulating enough Raise expander or use screen to allow air to circulate.
Condensation Warm air being trapped between storm
door and primary door
Possible leak around prime door. Check prime door seals and
replace if necessary.
Use a dehumidifier.
Vent storm door (use screen or raise expander).
Surface of storm door is
dirty
Manufacturing dust or sealant (glue) on
surface of door
DuraTech
®
Models: Goof Off
®
Heavy Duty is recommended.
Apply in moderate amounts using a soft cloth. After cleaning,
wipe down with soap and water. Aluminum surface models:
Use SoftScrub
®
or mild cleaner to clean surface.
Surface of storm door is
cracking or peeling
Weather seal damage may have occurred Visit www.LARSONdoors.com or call 1-888-483-3768.
Hinge Rail
Drip cap interferes with
door closing
Hinge rail not positioned correctly
or
Factory installed pilot hole not in proper
location or missing
Make sure hinge rail overlaps
the top of the door by 1/16" to
1/8". Once you have the hinge
rail properly placed (1/16" to
1/8" overlap above top of door)
mark, pre-drill hinge screws and
attach to door as instructed in
instructions.
Excess gap between door
and drip cap
Screw covers May be purchased if compatible with
your model
Visit www.LARSONdoors.com or call 1-888-483-3768.
Latch Rail
Door closes up against
the latch side z-bar at
the top or bottom but the
other end or middle does
not touch
Opening is not plumb Shim behind the latch or hinge rail to plumb up opening.
Screw covers May be purchased if compatible with
your model
Visit www.LARSONdoors.com or call 1-888-483-3768.
SYMPTOM POSSIBLE CAUSE SOLUTION
Hardware
Deadbolt will not work or is
stuck in the lock position
Deadbolt is hitting edge of latch rail or
is binding against back of brick mold
frame
May be necessary to chisel out clearance in brick mold to
freely accept the lock. Minimum depth of ¾” is required.
I have to lift up my mortise
handle to open door
The handle set is installed upside
down
Reverse latch nose. See handle installation instructions. Install
with the key cylinder below the outside handle.
Door does not latch Latch is not engaged into strike plate Adjust strike plate.
Brass finish is tarnishing
(solid brass handles only)
Clear coat finish wearing Remove any remaining coating and then use brass cleaning
product or refer to General Care and Maintenance.
Keyed alike option May be purchased if compatible with
your model.
Visit www.LARSON doors.com or call 1-888-483-3768.
Secure Elegance Multi-Point Lock (select models)
Lock will not engage/will
not lock
Latches not engaging properly Open door to test lock system. Lift handle "up" to engage
locks and then lock the door by turning the deadbolt latch.
Push down on the handles. They should not move. Close
door. Repeat. If the door locks in the open position but not in
the closed position, then the latch and latch holes on the latch
rail are not aligned properly. See below.
Improper latch rail alignment Make sure top/bottom latches slide through holes in latch rail.
Make sure the multi point lock is not binding against the latch
rail or strike plates.
Might be necessary to chisel out clearance in brickmold to
freely accept the multipoint locks. Minimum depth of ¾” is
required.
Full View Glass/Screens (select models)
Glass retainers fall out Improper retainer installation Install either glass or screen insert, but not both. Center insert.
The retainer goes in its own track closest to you as you are
standing on the inside of your home. If there are words on
the retainer they should face you. Start the retainer into the
channel in the door at a 45 degree angle. Start from the top
or the bottom and continue to snap it into place from that end
every 2" to 5". Refer to picture in installation manual. Windex
or similar lubricant will help make installation easier.
Visit www.LARSONdoors.com.
Warped or deformed Replace.
Visit www.LARSONdoors.com or call 1-888-483-3768.
TROUBLESHOOTING GUIDE
View How to Video at www.LARSONdoors.com
Retainer Installation and Removal (select models)
NOTE: Your model may have one of two types of retainer strips.
Storm doors are not 100% waterproof. They are designed to protect the prime door by slowing the elements.
The prime door is the primary seal for the opening.
Installation
Removal
For retainer without a slot: pry loose with flat-head screwdriver
one-half inch from top of retainer strip.
For retainer with slot at end: insert a flat head screwdriver into the
slot and gently twist and pull to release. Pull the retainer out of the track.
Note: Some retainers may have a slot in the end.
Note: Some retainers may have a slot in the end.
To secure the insert: With weatherstrip or screen spline facing the outside
of house place the window or screen into the opening. Insert retainer into
the track on inside edge of door. Start at top and work your way down by
applying pressure as you go. Repeat for opposite side of the door.
1/16" - 1/8"
TOP OF DOOR
HINGE
RAIL