Warranty Guide

Questions?
Call the Homeowner Helpline: 1-888-483-3768
www.LARSONdoors.com
SYMPTOM POSSIBLE CAUSE SOLUTION
Hinge Rail
Drip cap interferes with door
closing
Hinge rail not positioned correctly
or
Factory installed pilot hole not in proper
location or missing
Make sure hinge rail overlaps
1/16" - 1/8" the top of
the door by 1/16" to 1/8". Once
you have the hinge rail properly
placed (1/16" to 1/8" overlap
above top of door) mark, pre-
drill hinge screws and attach to
door as instructed in
instructions. HINGE
RAIL
Excess gap between door and
drip cap
Hardware
I have to lift up my mortise
handle to open door
The handle set is installed upside
down
Following the handle instructions, reverse latch nose. Install with
the key cylinder below the outside handle.
Deadbolt will not work or is
stuck in the lock position
Deadbolt is hitting edge of latch rail
Deadbolt is binding against back of
brick mold frame
Might be necessary to chisel out clearance in brick mold to
freely accept the lock. Minimum depth of ¾” is required.
Door does not latch
Latch is not engaged into strike plate
Adjust strike plate.
Keyed alike option
Available for purchase.
Visit www.LARSONdoors.com or call 1-888-483-3768.
Retractable Screens
Retractable screen does not
operate
Screen cassette may have come out of
brackets
Remove screen assembly cover and make sure screen is
seated properly.
Screen cassette is caught
Open your door and lower the glass insert approximately half
way. Place a hand on both sides of the screen material. Pull
down on the screen about six inches and then release it. This
should let it snap up and reset the tension.
Screen cassette has failed
Replace screen cassette. Visit www.LARSONdoors.com or call
1-888-483-3768.
Screen cassette may be too tight or
shifted to one side which will cause
binding
Remove screen assembly cover and make sure screen is
seated properly. Screen cassette should free float.
Open door and lower glass half way. Place a hand on both
sides of the screen. Gently pull down on the screen about six
inches. This should allow it to snap back up and reset.
Screen fray caught in screen roll
Remove screen assembly cover. Do not remove screen roll or
spring tension will be lost. Occasionally the screen will fray and
a loose strand will wrap around the end of the screen roll. If this
happens, carefully cut the thread off of the screen roll.
Screen is out of track
Screen blowing out
The screen is made to blow out in heavy winds or extreme
pressure. This is normal and prevents damage. To reset the
screen, raise glass insert completely, then lower.
Raise glass insert to vent less of the screen.
Window won’t latch
Top glass frame is separating in
corners
Replace glass Insert. Visit www.LARSONdoors.com or call
1888-483-3768.
Bottom glass frame is bowed on top
Tap top edge back in place.
TOP OF DOOR