Warranty Guide

SYMPTOM POSSIBLE CAUSE SOLUTION
Retractable screen does not
operate
Screen cassette may have come out
of brackets
Remove screen assembly cover and make sure screen is
seated properly.
Screen cassette is caught Open your door and lower the glass insert approximately half
way. Place a hand on both sides of the screen material. Pull
down on the screen about six inches and then release it. This
should let it snap up and reset the tension.
Screen cassette has failed Replace screen cassette. Visit www.LARSONdoors.com or call
1-888-483-3768.
Screen cassette may be too tight or
shifted to one side which will cause
binding
Remove screen assembly cover and make sure screen is
seated properly. Screen cassette should free float.
Open door and lower glass half way. Place a hand on both
sides of the screen. Gently pull down on the screen about six
inches. This should allow it to snap back up and reset.
Screen fray caught in screen roll Remove screen assembly cover. Do not remove screen roll or
spring tension will be lost. Occasionally the screen will fray and
a loose strand will wrap around the end of the screen roll. If this
happens, carefully cut the thread off of the screen roll.
Screen is out of track Screen blowing out The screen is made to blow out in heavy winds or extreme
pressure. This is normal and prevents damage. To reset the
screen, raise glass insert completely, then lower.
Raise glass insert to vent less of the screen.
Window won’t latch Top glass frame is separating in
corners
Replace glass Insert. Visit www.LARSONdoors.com or call
1-888-483-3768.
Bottom glass frame is bowed on top Tap top edge back in place.
Shipping clip is still in place on screen
cover
Remove shipping clip.
Bottom glass corner wedges are
broken or cracked
Replace wedges if damaged.
Visit www.LARSONdoors.com or call 1-888-483-3768.
Glass sash will not stay up in
up position
Sash handle not catching Push glass sash all the way up to engage the sash lock for
glass. Replace if broken.
Retractable Screens
Hardware
I have to lift up my mortise
handle to open door
The handle set is installed upside
down
Following the handle instructions, reverse latch nose. Install
with the key cylinder below the outside handle.
Deadbolt will not work or is
stuck in the lock position
Deadbolt is hitting edge of latch rail Might be necessary to chisel out clearance in brick mold to
freely accept the lock. Minimum depth of ¾” is required.
Deadbolt is binding against back of
brick mold frame
Door does not latch Latch is not engaged into strike plate Adjust strike plate.
Keyed alike option Available for purchase. Visit www.LARSONdoors.com or call 1-888-483-3768.
Storm doors are not 100% waterproof. They are designed to protect the prime entry door by slowing the elements.
The prime door is the primary seal for the opening.
1
/
16" - 1
/
8"
TOP OF DOOR
HINGE
RAIL
Drip cap interferes with door
closing
Hinge rail not positioned correctly
or
Factory installed pilot hole not in
proper location or missing
Make sure hinge rail overlaps
the top of the door by 1/16" to
1/8". Once you have the hinge
rail properly placed (1/16" to
1/8" overlap above top of door)
mark, pre-drill hinge screws and
attach to door as instructed in
instructions.
Excess gap between door
and drip cap
Hinge Rail