User Manual

20
Additional Assistance
Troubleshooting
• Registration - Validation Code
When you enter your serial number into PCmover, it is “validated” (checked for authenticity)
using your new computer’s Internet connection. If you are connected to the Internet but are
unable to continue past the Validate Serial Number screen, first disable all security software,
such as virus scanning, spyware scanning, and firewalls, and try again.
If that does not work, click Validate Using Another PC. A screen will appear with your Network
Name and Session Code.
You will need the Network Name and the Session Code, along with your PCmover Serial
Number, in order to obtain the Validation Code, which will be used in place of your serial
number to activate the product.
On another PC with Internet access, go to:
http://www.laplink.com/validation/
Select PCmover, and follow the instructions on the page.
If an Internet connection is not available to you on any PC, please call our Customer Service
team at [phone].
• New PC Not Listed When Using Laplink Ethernet Cable or Laplink USB Cable
Once you have reached the Find Other PC screen on the Old PC when using the Laplink Ethernet
cable or Laplink USB cable method of transfer, your New PC’s name should be listed on the
screen.
If you do not see your New PC listed, first make sure that the Laplink cable is plugged into both
computers, connecting your Old and New PCs.
Then, wait a moment for the connection between PCs to be established. If connection has not
occurred after 60 seconds, click Scan Again. Select your New PC from the list if shown and click
OK.
If your New PC isn’t listed after clicking Scan Again, click Cancel on both PCs to exit PCmover.
Verify the Laplink Ethernet cable or Laplink USB cable is plugged into both PCs and restart
PCmover.