User's Manual

Table Of Contents
34
Ethernet Connection from the Meter Location
If you are not able to successfully transfer data between the meter and the workstation, and
you have established that all network connections and settings are valid, proceed through
the following flow chart to eliminate any problems with hardware or hardware
connections.
Problem Cause Solution
Cannot transfer data
over a network, from
the meter to the
workstation
1. Meter battery power is low. 1. Check the meter battery status to ensure adequate power.
The meter’s battery power may be too low to operate the
barcode scanner. If this happens the Scan button does not
appear on the data entry screens. Replace the batteries if
necessary.
If you are using a SureStepPro bedside unit with a
connection module, turn on the bedside unit and select
Transfer Data from the Main Menu before placing the unit
in the connection module.
2. Meter has a old version
software.
2. Upgrade meter software.
3. MeterLink is not open and
running at the workstation.
3. Call the lab to see if MeterLink is running. Ensure the list
of connections is correct.
4. Loose hardware or power
connection.
4. Check the connection module and serial or terminal
server connections and power plugs. If using a wireless
unit, ensure serial cable is securely connected between
meter and wireless unit. Ensure all connections are
secure.
5. Problem with meter. 5. Try another meter in the connection module or tote (if
using a wireless unit). If it works, there may be a problem
with the meter. Contact LifeScan’s Healthcare Professional
Line at 1 800 524-7226.
ethernet.book Page 34 Friday, December 2, 2005 4:28 PM