User guide

11: Troubleshooting and Contact Information
SDS1101/2101 User Guide 75
Technical Support Europe, Middle East, and Africa
Phone: [phone]
Email:
[e-mail] or [e-mail]
Firmware downloads, FAQs, and the most up-to-date documentation are available at:
www.lantronix.com/support
When you report a problem, please provide the following information:
 Your name, and your company name, address, and phone number 
 Lantronix model number
 Lantronix MAC number
 Software version (on the first screen shown when you Telnet to port 9999)
 Description of the problem
Status of the unit when the problem occurred (please try to include information on
user and network activity at the time of the problem)