User Manual

PremierWave EN User Guide 59
A
A
:
:
T
T
e
e
c
c
h
h
n
n
i
i
c
c
a
a
l
l
S
S
u
u
p
p
p
p
o
o
r
r
t
t
If you are unable to resolve an issue using the information in this documentation, please
contact Technical Support:
Technical Support US
Check our online knowledge base or send a question to Technical Support at
http://www.lantronix.com/support.
Technical Support Europe, Middle East, Africa
Phone:
[phone]
Email:
[e-mail] or [e-mail]
Firmware downloads, FAQs, and the most up-to-date documentation are available at
http://www.lantronix.com/support
When you report a problem, please provide the following information:
 Your name, and your company name, address, and phone number
 Lantronix model number
 Lantronix serial number/MAC address
 Firmware version (on the first screen shown when you Telnet to the device and type
show)
 Description of the problem
 Status of the unit when the problem occurred (please try to include information on user
and network activity at the time of the problem)
 Additionally, it may be useful to export and submit the exported XML Configuration file.