User's Manual

9: Troubleshooting
MatchPort b/g™ User Guide 75
Problem/Message Reason Solution
When connecting to the Web-
Manager within the device
server, the No Connection With
The Device Server message
displays.
Your computer is not able to
connect to port 30718 (77FEh)
on the device server.
Make sure that port 30718
(77FEh) is not blocked with any
router that you are using on the
network. Also, make sure that port
77FEh is not disabled within the
Security settings of the device
server.
Technical Support
If you are experiencing an error that is not described in this chapter, or if you are
unable to fix the error, contact Lantronix Tech Support as follows:
To check our online knowledge base or send a question to Technical Support, go to
http://www.lantronix.com/support
.
Technical Support Europe, Middle East, and Africa
Phone: [phone]
Germany: [phone]
Email: [e-mail]
or [e-mail]
Firmware downloads, FAQs, and the most up-to-date documentation are available at
www.lantronix.com/support
.
When you report a problem, please provide the following information:
 Your name, and your company name, address, and phone number 
 Lantronix model number
 Lantronix MAC number
 Software version (on the first screen shown when you Telnet to port 9999)
 Description of the problem
 Status of the unit when the problem occurred (please try to include
information on user and network activity at the time of the problem).