User's Manual

9: Troubleshooting
MatchPort b/g™ User Guide 73
Problems and Error Messages
Problem/Message Reason Solution
When you issue the ARP –S
command in Windows, The
ARP entry addition failed: 5
message displays.
Your currently logged-in user
does not have the right to use
this command on this PC.
Have someone from your IT
department log you in with
sufficient rights.
When you attempt to assign an
IP address to the unit by the
ARP method and Telnet to the
device server through port 1,
the connection fails.
When you Telnet to port 1 on the
device server, you are only
assigning a temporary IP
address. When you Telnet into
port 9999 and do not press Enter
quickly, the device server
reboots, causing it to lose the IP
address.
Telnet back to Port 1. Wait for it to
fail, then Telnet to port 9999
again. Make sure you press Enter
within 5 seconds.
When you Telnet to port 9999,
the Press Enter to go into Setup
Mode message displays.
However, nothing happens
when you press Enter, or your
connection is closed.
You did not press Enter quickly
enough. You only have 5
seconds to press Enter before
the connection is closed.
Telnet to port 9999 again, but
press Enter as soon as you see
the Press Enter to go into Setup
Mode message.
You may have entered the
Ethernet address incorrectly with
the ARP command.
Confirm that the Ethernet address
that you entered with the ARP
command is correct. The Ethernet
address may only include
numbers 0-9 and letters A-F. In
Windows and usually in Unix, the
segments of the Ethernet address
are separated by dashes. In some
forms of Unix, the Ethernet
address is segmented with
colons.
The IP address you are trying to
assign is not on your logical
subnet.
Confirm that your PC has an IP
address and that it is in the same
logical subnet that you are trying
to assign to the device server.
When you Telnet to port 1 to
assign an IP address to the
device server, the Telnet
window does not respond for a
long time.
The device server may not be
plugged into the network
properly.
Make sure that the Link LED is lit.
If the Link LED is not lit, then the
device server is not properly
plugged into the network.
When you try to assign an IP
with DeviceInstaller, you get the
following message:
No response from device!
Verify the IP, Hardware
Address and Network Class.
Please try again.
The cause is most likely one of
the following:
The Hardware address you
specified is incorrect.
The IP address you are trying to
assign is not a valid IP for your
Double-check the parameters that
you specified.
Note: You cannot assign an IP
address to a device server
through a router.