User's Manual

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CONTACTING TECHNICAL SUPPORT
Cellnettechnicalsupportisavailablebytelephoneoremail.Whenyoucontact
technicalsupport,bepreparedtogiveexactdescriptionsof:
•Theproblemyouencountered
•Whathappenedandwhatyouweredoingwhentheproblemoccurred
•Howyoutriedtosolvetheproblem
•Theexacttextofanyerrormessages
Telephone Access
TechnicalsupportisavailableMondaythroughFridayfrom8:00a.m.to5:00p.m.
(EST)bycalling800‐791‐2567.Ifallsupporttechniciansarehelpingother
customers,yourcall willberoutedtotheCellnetSupportvoicemailsystem.
Leaveabriefmessagethatincludesthefollowinginformation:
•Yourname
•Yourcompany’sname
•Yo
urtelephonenumber
Asupporttechnicianwillreturnyourcallassoonaspossiblewithinnormal
businesshours.Techniciansreturnallcallsintheorderthattheyarereceived.
Email Access
Ifyouprefer,youmayemailadescriptionofyourproblemto:
[e-mail]
Asupporttechnicianwillreturnyouremailassoonaspossiblewithinnormal
businesshours.Techniciansreturnallemailsintheorderthattheyarereceived.
Ordering Publications
Youcanorderpublicationsfromyoursalesrepresentative.Toorderadditional
copiesofthismanual,useordernumber:
CO‐0089‐GB‐07.07
Publication Comments
Cellnetwelcomesyourfeedbackandcomments.Ifyouhavecommentsor
suggestionsforimprovingthispublication,aformforreader’scommentsis
providedatthebackofthismanual.Ifyouwouldlikeareply,includeyour
contactinformation:
•Name
• Telephonenumberorfaxnumber
•Emailaddress
• Companynameandaddress
Besuretoincludethefoll
owinginformationalongwithyourcomment:
• Titleandnumberofthismanual
• Pagenumberortopicrelatedtoyourcomment