User Manual

Network Concentrator User and Installation Guide 98-1013 Rev AF 10
Landis+Gyr Chapter 1 - Preface
Warnings provide special must-read information. If you ignore a warning,
you may omit essential data or make a critical error. Warnings are in the
same format as notes, except they are shown in bold tex t .
Contacting Technical Support
Within the United States, Landis+Gyr technical support is available by telephone or email. When
you contact technical support, be prepared to give exact descriptions of:
• The problem you encountered
• What happened and what you were doing when the problem occurred
• How you tried to solve the problem
• The exact text of any error messages
Telephone Access
Technical support is available Monday through Friday from 8:00 a.m. to 5:00 p.m. (EST) by calling
1-888-390-5733. If all support technicians are helping other customers, your call will be routed to
the Landis+Gyr Support voice mail system.
Leave a brief message that includes the following information:
• Your name
• Your company’s name
• Your telephone number
A support technician will return your call as soon as possible within normal business hours.
Technicians return all calls in the order that they are received.
Email Access
If you prefer, you may email a description of your problem to:
[e-mail]
A support technician will return your email as soon as possible within normal business hours.
Technicians return all emails in the order that they are received.