User Manual

7
Series IV Concentrator U and I Guide 98-1031 Rev AA 77
Troubleshooting
This chapter lists common issues and steps to take to solve related problems. Contact Landis+Gyr
Customer Operations at
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Verifying Configuration
If the network does not discover a concentrator, verify that the correct Network ID and destination
are programmed into the radio. If so, then verify that the radio can communicate with the TOP.
To verify communications with the TOP, use the ping command in the Network Configuration
Manager application. This sends a message to the TOP and back to verify the TOP exists. Ping while
plugged directly into the concentrator via a cable or over the air via another radio from the ground
that is connected to the concentrator.
• If the ping is not successful, double-check the destination or choose another TOP.
• If the ping is successful, ensure that the radio is able to read the MCCID in the CPU.
To check the CPU, connect to the radio, and then locate the MCCID (in format MCC Helper v1.16a
(130603) from the DCW list on the Network Configuration Manager main screen, as shown in
Figure 7 - 1.
Figure 7 - 1. MCCID
The Network Configuration Manager application is required to perform these
steps.