User Manual

Landis+Gyr Chapter 1 - Preface
Series IV Concentrator U and I Guide 98-1031 Rev AA 7
Contacting Technical Support
Within the United States, Landis+Gyr technical support is available by telephone or email. When
you contact technical support, be prepared to give exact descriptions of:
• The problem you encountered
• What happened and what you were doing when the problem occurred
• How you tried to solve the problem
• The exact text of any error messages
Telephone Access
Gridstream Technical support is available 24/7 by calling 1-888-390-5733. If all support technicians
are helping other customers, your call will be routed to the Landis+Gyr Support voice mail system.
Leave a brief message that includes the following information:
• Your name
• Your company’s name
• Your telephone number
A support technician will return your call as soon as possible within normal business hours.
Technicians return all calls in the order that they are received.
Email Access
If you prefer, you may email a description of your problem to:
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A support technician will return your email as soon as possible within normal business hours.
Technicians return all emails in the order that they are received.