Operation Manual

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LANCOM Advanced VoIP Client

 Microsoft Outlook – Telephoning with LANCOM Advanced VoIP Client

햴 Highlight the Contact and click on "Show contact".

An existing Outlook Contact is opened, or a new contact is created. A call is

correlated to a contact by means of the number.

햵 When you have created a new contact, adjust it as necessary and save it in

Outlook.

6.2.8 Creating and displaying Outlook journal entries

You can manage your telephone calls in the Outlook journal, so that you

have an overview of telephoning activities and can take notes for telephone

calls. If you use the journal function, your telephone calls are automatically

entered in the journal. You can define which telephone calls (incoming or

outgoing) are generally entered in the Outlook journal. You can create

journal entries as necessary during a call. (See Chapter 6.2.9,

Creating a

journal entry during a call

,page56).

This is how you use Outlook Journal

Customize the behavior of the Outlook Journal to meet your needs by opening the

“Tools | Options | LANCOM Advanced VoIP Client" tab and changing “Journal for

incoming Calls” and “Journal for outgoing Calls”. For further information please refer

to chapter 6.2.1,

Configuration

,page46.

햲 If, for example, you have selected the options

 “Enter in journal and show”, then a journal entry will be created for all

incoming calls and immediately displayed. You can now enter notes during

the call.

 “Enter in journal”, then journal entries will be created for incoming calls,

but they will not be displayed.

햳 You have selected, for example, the options

 “Enter successful calls in journal” and “Enter all calls in journal”. This will

result in journal entries being created for calls made from Outlook, in

which you have successfully reached the desired subscriber, and for calls

made from LANCOM Advanced VoIP Client, however, these journal entries

will not be displayed.

햴 Depending on the settings you have made, you will find journal entries for

telephone calls in the Outlook Journal directory. In the subject line, these calls

are labeled with “LANCOM Advanced VoIP Client Call <to/from> <Number or

Name>” and with the entry type “Phone call”. Double-click on the journal entry

you want and add your notes.

Outlook Journal