Operation Manual

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LANCOM Advanced VoIP Client

 Telephoning with LANCOM Advanced VoIP Client

If you are connected with three or more subscribers at the same time and you

activate the “Call Transfer” button, you will be asked which of the calls on

hold you would like to connect to the currently active caller. You can also use

the shortcut menu of the active line to connect the lines.

When you directly connect subscribers, you may still charged, even though

you are no longer involved in their telephone call. This will only occur if you

set up one or both of the connections. If, for example, Subscriber A called

you and you called Subscriber B to inquire about something, you will only be

charged for the connection to Subscriber B. No costs will be charged if you

are called by both Subscriber A and Subscriber B. However, if you have called

both subscribers, you will be charged for both connections.

5.10 How do I transfer a call without Inquiry?

Your LANCOM Advanced VoIP Client can be used to accept incoming calls

and then to transfer these calls to another subscriber, without waiting for the

new subscriber to answer. This means you can connect two subscribers even

though there is not yet an active connection to one of the subscribers.

This is how you transfer a call without inquiry

You currently have a call (e.g. with Subscriber A) and the line is active.

햲 Click on a free Line button.

Your caller (subscriber A) will thus be put on “Hold”.

햳 Now select the number of the subscriber, to whom you would like to transfer

the call (Subscriber B).

햲 Click on the button “Call transfer”.

햲 Drag the Line button per Drag & Drop onto the Speed Dial, if one exists.

Your caller (Subscriber A) will then hear ringing and “Call Transfer” appears on

your display. The line on which you initiated the second call will become free

and the first line will change its status from “Hold” to “Transferring”. Your

previous caller (Subscriber A) hears the telephone ring.

햳 The person called (subscriber B) will hear “Your call will be connected” when he

picks up the phone and before he can speak to the forwarded caller (subscriber

A).

If the call is not accepted within 20 seconds, the call attempt will be terminated

and the caller will once again be placed on “Hold”.

햴 You can then pick up the call again by clicking on “Hold”or by activating the

Line button.

Transferring a

Call Without

Inquiry