Operation Manual

110
LANCOM Advanced VoIP Client
 LANCOM Advanced VoIP Client in Detail
7.4.17 Hold
The “Hold” button is used to put the currently active call on hold. (see
chapter 1.6,
Connection on Hold , page 8). To re-activate the connection,
click once again on the “Hold” button.
7.4.18 Call Transfer
The “Call Transfer” button can be used to connect the currently active call to
a call which is on hold (see chapter 5.9,
How do I connect two subscribers to
one another?
,page38).
Here you must differentiate between two situations:
 If you only have one connection on hold, both callers will be connected
directly to each other.
 If you have several connections on hold, a select list will appear from
which you can choose the line to be connected.
After the subscribers have been connected, both of your lines will
automatically become inactive.
This is how you transfer calls
You are currently talking to a caller and you have at least one other connection
on hold.
햲 Click on the button “Call transfer”.
햳 If you have several connections on hold, select now the line to be transferred.
The two subscribers are connected to one another and both of your lines
become inactive.
When you directly connect subscribers, you may still charged, even though
you are no longer involved in their telephone call. This will only occur if you
set up one or both of the connections. If, for example, Subscriber A called
you and you called Subscriber B to inquire about something, you will only be
charged for the connection to Subscriber B. No costs will be charged if you
are called by both Subscriber A and Subscriber B. However, if you have called
both subscribers, you will be charged for both connections.
 The Shortcut Menu for the “Call Transfer” Button
If you click with the right mouse button on the “Call Transfer” button, the
shortcut menu will appear.
Connecting
Subscribers