LANCOM Advanced VoIP Client - User Documentation LANCOM Advanced VoIP Client The Ultra Flexible Telephony Software for Your Windows PC As of: January 2007
© 2000-2007 Lancom Systems. All rights reserved. Legal Information Whilst Lancom Systems attempt to convey accurate and current information relative to the creation of LANCOM Advanced VoIP Client and this documentation, the information provided in this user guide may contain typographical or technical errors.
Table of Contents LANCOM Advanced VoIP Client - User Documentation 1 New Functions......................................................................... 1 Preface ................................................................................... 3 1 What is meant by…? 1.1 Subscriber .............................................................. 7 1.2 Number ( Telephone Number)...................................... 7 1.3 Line....................................................................... 7 1.
5.3 5.4 5.5 5.6 5.7 5.8 5.9 5.10 5.11 5.12 5.13 ii Dial from Every Application ....................................... 33 How do I use the Phonebook? ................................... 34 How do I answer a call? ........................................... 35 How do I end a call?............................................... 36 How do I start an inquiry call? ................................... 37 How do I switch between several subscribers (Call Swap)? ..................................................
7.2.7 7.2.8 7.2.9 7.2.10 7.2.11 7.3 7.4 8 The Help Menu ................................................ 67 Minimize ...................................................... 68 Exit ............................................................ 69 About LANCOM Advanced VoIP Client... ...................... 69 Tip of the day................................................... 69 The LANCOM Advanced VoIP Client Toolbar.................. 70 LANCOM Advanced VoIP Client Functions .................... 72 7.4.
9 Installing and Uninstalling LANCOM Advanced VoIP Client 9.1 Requirements ...................................................... 147 9.2 Preparation for Installation ..................................... 148 9.2.1 Install LANCOM VoIP USB Handset .......................... 148 9.2.2 Install LANCOM VoIP Client Headset ........................ 148 9.2.3 9.3 9.4 App. A: Operating the LANCOM VoIP USB Handset / LANCOM VoIP Client Headset without Additional Speakers .
LANCOM Advanced VoIP Client New Functions New Functions This section provides an overview of the new features presented by LANCOM Advanced VoIP Client. LANCOM Advanced VoIP Client vR.1.20 Function Explanation Support of Windows Vista The operating system Windows Vista is supported. Conference In this version you can speak to several subcribers at the same time (conference). For further information please refer to chapter 5.
LANCOM Advanced VoIP Client New Functions LANCOM Advanced VoIP Client vR.1.10 2 Function Explanation Automatic device detection Many devices are automatically detected by LANCOM Advanced VoIP Client - as a rule, no further configuration is necessary for these. New skin LANCOM Advanced VoIP Client offers a revised standard skin LANCOMclassicXT. Manual start of logon to SIP accounts You can now start a renewed logon to all activated SIP accounts if necessary.
LANCOM Advanced VoIP Client Preface Preface What is “LANCOM Advanced VoIP Client”? Free-of-charge Internet telephony services and the widespread use of Voice over IP technologies have aroused tremendous interest in private and business customers alike. With the popularity of broadband services in the private and public domain, the obvious appeal of cheap or even free telephone calls via the Internet or public IP telephony services is rapidly growing.
LANCOM Advanced VoIP Client Preface Instructions for Menu Operation Instructions, which refer to the selection of certain menu entries, will be presented as follows: Lists | Show Phonebook... refers to the menu item “Show Phonebook…”, which is located in the “Lists” menu. The shortcut menu for an element opens when you click with the right mouse button on the element.
LANCOM Advanced VoIP Client Preface Appendix B - This appendix describes how you can use LANCOM Advanced VoIP Client to start calls in third party applications. Appendix C - This chapter provides an overview of the options for using Drag & Drop to handle buttons on the LANCOM Advanced VoIP Client interface. Appendix D - In this appendix you will find information on the different devices (Handsets and Headsets), which are suitable for use with LANCOM Advanced VoIP Client.
LANCOM Advanced VoIP Client Preface Click on one of the tabs in the Help window: 6 Tab Purpose Contents Showing the Help Table of Contents Index Searching or selecting specific words or expressions from a list of keywords.
LANCOM Advanced VoIP Client What is meant by…? 1 What is meant by…? This chapter defines in detail the terminology commonly used throughout the LANCOM Advanced VoIP Client documentation. You will find additional technical terms used in connection with the “Voiceover-IP” technology in App. E:, Technical Terms. 1.1 Subscriber Persons, who take part in a telephone conversation, are called subscribers. 1.2 Number ( Telephone Number) A number is a sequence of digits or a symbolic name.
LANCOM Advanced VoIP Client What is meant by…? can still “be on hold on the other line” – and, on the other hand, you can profit from the new line flexibility: Thus for example, you can now determine in a few operating steps how many lines you need at your workstation. 1.4 User A user is a person, for whom an account has been set up. 1.5 Active Connection An active connection is the period during a telephone call in which you can hear your conversation partner and your partner can hear you. 1.
LANCOM Advanced VoIP Client What is meant by…? 1.8 Call Swap Call swapping is when you switch between an active call and one or more calls on hold. When you do this, the currently active call will be put on hold and the call previously on hold will become active. 1.9 Acoustic Signals The following table provides a brief overview of the most important acoustic signals and their meaning. Signal Sound Meaning Ringing This sound is produced for incoming calls.
LANCOM Advanced VoIP Client What is meant by…? 1.11 Call Forwarding Call Forwarding enables incoming calls to be handled according to preset rules, for example the diversion of incoming calls to other subscribers. 1.12 Wrap Up Time You can specifically block a line for further incoming calls, for example, in order to have enough time to process a customer inquiry after a call from a customer.
LANCOM Advanced VoIP Client How does LANCOM Advanced VoIP Client work? 2 How does LANCOM Advanced VoIP Client work? This chapter introduces the basic technical concepts of LANCOM Advanced VoIP Client. LANCOM Advanced VoIP Client - the Telephony of the Future Available Today LANCOM Advanced VoIP Client is a telephony system equipped with comprehensive functions, which is installed as independent software on your PC or laptop.
LANCOM Advanced VoIP Client How does LANCOM Advanced VoIP Client work? Therefore, there are almost no limits to your imagination. For example, buttons which are frequently used can be optically highlighted and moved to a specific location in LANCOM Advanced VoIP Client - seldom or never used buttons can be removed completely. However, in case you do need the functionality of a deleted button, you can find these at any time in the menus provided.
LANCOM Advanced VoIP Client How does LANCOM Advanced VoIP Client work? Using Internet Protocol (IP) IP is the technology behind LANCOM Advanced VoIP Client and it is the name for a specific type of data transfer. This new type of technology for voice transmission (“Voice over IP”) provides the user with a high degree of flexibility. It makes it possible to place telephone calls via the company’s internal LAN (Local Area Network) as well as via the Internet.
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LANCOM Advanced VoIP Client Logon and Logoff 3 Logon and Logoff This chapter describes how to start and logon to or logoff from LANCOM Advanced VoIP Client. 3.1 Start, logon and logoff When you call LANCOM Advanced VoIP Client, a logon to your provider is automatically executed. You must have configured LANCOM Advanced VoIP Client appropriately for this (see chapter 9.4, Configuration of a SIP account, page 154).
LANCOM Advanced VoIP Client Logon and Logoff This is how you start LANCOM Advanced VoIP Client 햲 In the Start menu under "Programs", select the option "LANCOM Advanced Start LANCOM Advanced VoIP Client and log on VoIP Client". LANCOM Advanced VoIP Client will be started. The logon to your configured provider will be executed. If you have configured several user accounts, you will be logged on for all available accounts.
LANCOM Advanced VoIP Client Logon and Logoff 3.2 Show Message Log The message log contains messages about successful or unsuccessful logons. You can check here whether the logon was successful, especially when you have several accounts with different providers. This is how you call the message log 햲 In the "Help" menu, choose the option "Show Message Log". Call message log The window with the messages is opened. You can see successful or failed logon attempts here.
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LANCOM Advanced VoIP Client The Layout of the LANCOM Advanced VoIP Client Interface 4 The Layout of the LANCOM Advanced VoIP Client Interface This chapter will familiarize you with the elements of the LANCOM Advanced VoIP Client user interface. In this documentation the standard user interface (Skin "LANCOMclassicXT"), which is installed during the initial installation of LANCOM Advanced VoIP Client, is used as an example.
LANCOM Advanced VoIP Client The Layout of the LANCOM Advanced VoIP Client Interface Menu Bar Fig. 1 Non-Transparent Standard Skin of LANCOM Advanced VoIP Client with Menu Bar If you use a Skin with a transparent background, LANCOM Advanced VoIP Client will be displayed without a window frame and without a menu bar. In this case, you must always call the general shortcut menu in order to use the menu elements.
LANCOM Advanced VoIP Client The Layout of the LANCOM Advanced VoIP Client Interface Fig. 2 Transparent Standard Skin for LANCOM Advanced VoIP Client This is how you call the general shortcut menu 햲 Click with the right mouse button in the user interface of LANCOM Advanced Call Shortcut Menu VoIP Client on a free space which is not occupied by a button or a display (information area). The shortcut menu will appear. You will find a detailed description of the menus in Chapter 7.
LANCOM Advanced VoIP Client The Layout of the LANCOM Advanced VoIP Client Interface If you work with a transparent Skin, you may sometimes notice that LANCOM Advanced VoIP Client “doesn’t react” to your button entries, for example. This is due to the fact that although LANCOM Advanced VoIP Client may appear to be the first Windows application displayed in the foreground, it has not been activated (which is usually indicated by a change in color in the respective title bar).
LANCOM Advanced VoIP Client The Layout of the LANCOM Advanced VoIP Client Interface You can use the Skin Editor to store additional functions on buttons. For further information please refer to the "LANCOM Advanced VoIP Client Skin Editor" documentation.
LANCOM Advanced VoIP Client The Layout of the LANCOM Advanced VoIP Client Interface 4.3 Background The LANCOM Advanced VoIP Client Skin is made up of a background, buttons (action areas), and displays (information areas). You can change this background. For further information please refer to the "LANCOM Advanced VoIP Client Skin Editor" documentation. The shortcut menu will appear when you click the right mouse button on a free space in the background. Background Fig.
LANCOM Advanced VoIP Client The Layout of the LANCOM Advanced VoIP Client Interface 4.4 Display The LANCOM Advanced VoIP Client interface may contain one or more display elements (information areas). The following information for example can be shown in a display: The telephone number and name of the caller, Current connection duration, the state of the connection and the current charges Active user account Forwarding status Call History The current time and date.
LANCOM Advanced VoIP Client The Layout of the LANCOM Advanced VoIP Client Interface 4.5 Numeric Keypad The numeric keypad is used to enter a telephone number. Regardless of whether or not the Skin you use has a numeric keypad, you can always use the numeric keypad on your keyboard. You can also configure LANCOM Advanced VoIP Client in such a way that the Num key on your keyboard is automatically activated, when the LANCOM Advanced VoIP Client window is in the foreground.
LANCOM Advanced VoIP Client The Layout of the LANCOM Advanced VoIP Client Interface 4.6 Lines With LANCOM Advanced VoIP Client, you have access to two (default setting) or more lines. These lines are shown on the interface as Line buttons. For example, with a click of a mouse you can select the line you want to speak on, switch between lines, and “join” lines by Drag & Drop in order to connect two subscribers. To select a specific line, just click on it. The line which is now active is highlighted.
LANCOM Advanced VoIP Client The Layout of the LANCOM Advanced VoIP Client Interface 4.7 Function Keys You can use the function keys to operate LANCOM Advanced VoIP Client: you can call practically all functions with these function keys. The meaning of the individual buttons can be found in Chapter 7.4, LANCOM Advanced VoIP Client Functions, page 72. Hook on/off Volume Control Function Keys Speed Dials Call List Conversation Recording Message Log Backspace Phonebook Fig.
LANCOM Advanced VoIP Client The Layout of the LANCOM Advanced VoIP Client Interface Conference Call Swap Hold Call Transfer Call Forwarding Conference Call Routing Shortcuts (with application, e.g.
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LANCOM Advanced VoIP Client Telephoning with LANCOM Advanced VoIP Client 5 Telephoning with LANCOM Advanced VoIP Client Here you will find descriptions of the basic telephone functions of LANCOM Advanced VoIP Client.
LANCOM Advanced VoIP Client Telephoning with LANCOM Advanced VoIP Client Advanced VoIP Client” in the taskbar. When you start LANCOM Advanced VoIP Client for the first time, the Sound Wizard will appear. The Sound Wizard makes certain that LANCOM Advanced VoIP Client is optimally adjusted to the audio equipment in order to guarantee the best possible speech quality. You will find further information concerning the dialog which then follows in Chapter 8.3, Sound Wizard, page 124.
LANCOM Advanced VoIP Client Telephoning with LANCOM Advanced VoIP Client This is how you call a subscriber (dialing as you would with a mobile telephone) 햲 Enter the number or SIP-URI of the subscriber you would like to call on your Calling as you would with a mobile phone keyboard or by using the numeric buttons on the LANCOM Advanced VoIP Client user interface. You can also enter a symbolic name, for example, the user name. The numbers you have entered will appear in the telephone display.
LANCOM Advanced VoIP Client Telephoning with LANCOM Advanced VoIP Client 5.4 How do I use the Phonebook? Frequently used numbers are stored in the Phonebook. You can then dial these numbers directly from the Phonebook. You can store, edit or delete your personal numbers in your Phonebook. This Phonebook can contain any number of entries. You are the only person with access to this Phonebook. You can also export or import these entries.
LANCOM Advanced VoIP Client Telephoning with LANCOM Advanced VoIP Client Fig. 1 Phonebook This is how you call a subscriber from the Phonebook 햲 You have several options: Calling a Subscriber from Phonebook Click on the “Phonebook” button or go to the menu bar and click on “Lists | Phonebook...” or Click with the right mouse button on the LANCOM Advanced VoIP Client user interface and then on “Lists | Phonebook...”. The following window appears: “Phonebook”.
LANCOM Advanced VoIP Client Telephoning with LANCOM Advanced VoIP Client If the number of the caller is known, LANCOM Advanced VoIP Client will attempt to associate the number. This means that if a name is listed in the phonebook or in the Outlook Contacts, or if a Speed Dial has been assigned to this number, the name will appear in the display. Otherwise, only the number will be displayed (see chapter 6.3, Selecting a number from Outlook Contacts, page 56).
LANCOM Advanced VoIP Client Telephoning with LANCOM Advanced VoIP Client If you end a call and you have a second call on hold, a single telephone ring will be produced after 5 seconds have passed. Pick up the handset once again in order to directly connect to the caller on hold. 5.7 How do I start an inquiry call? You are having a telephone conversation and you would like to call another subscriber (Inquiry Call). Then you would like to alternately speak to both subscribers (Call Swap).
LANCOM Advanced VoIP Client Telephoning with LANCOM Advanced VoIP Client This is how to swap between an active call and a call on hold Assumption: You have one active line and at least one other line on hold. Switch between 햲 To switch from one call to another, Calls click on the appropriate Line button or from the "Functions" Menu, click the option "Call Swap" until the line you want is active. The activation of the corresponding line will be delayed.
LANCOM Advanced VoIP Client Telephoning with LANCOM Advanced VoIP Client If you are connected with three or more subscribers at the same time and you activate the “Call Transfer” button, you will be asked which of the calls on hold you would like to connect to the currently active caller. You can also use the shortcut menu of the active line to connect the lines. When you directly connect subscribers, you may still charged, even though you are no longer involved in their telephone call.
LANCOM Advanced VoIP Client Telephoning with LANCOM Advanced VoIP Client 5.11 Transfer without accepting If you are receiving a call, you can transfer this call to another subscriber without accepting the call. You can use the functions in the line's shortcut menu for this, or the Drag & Drop function if a corresponding speed dial has been configured. This is how you transfer a call without accepting You receive a call, the line is ringing. Transfer call 햲 Click with the right mouse button on the Line.
LANCOM Advanced VoIP Client Telephoning with LANCOM Advanced VoIP Client 햳 In the shortcut menu, select the Line button “Functions | Conference (All Lines)”. All of the individual calls which you are currently having, both the active and held calls, will be joined into one conference. All lines, except for the conference line, will be free again. The “Conference” button is activated and the message “Conference” appears in the display. A welcome signal will be produced for all conference participants.
LANCOM Advanced VoIP Client Telephoning with LANCOM Advanced VoIP Client 햴 Complete the inquiry and switch back to the conference by clicking on the appropriate Line button (the call to the subscriber you made the inquiry call to is put on "Hold"). 햵 If you would like to end the call to the subscriber you made an inquiry call to, put the handset on the hook or press the corresponding Line button.
LANCOM Advanced VoIP Client Telephoning with LANCOM Advanced VoIP Client 5.12.3 Leaving or Ending a Conference When going on hook, there are two different situations: You started the conference. In this case, the conference will be ended for all participants if you put the handset on the hook. Another subscriber started the conference. If you put the handset on the hook, you will leave the conference.
LANCOM Advanced VoIP Client Telephoning with LANCOM Advanced VoIP Client Redirection if busy: You line is busy, which means that you are currently telephoning and you have not allowed a secondary call or you are telephoning on all configured lines. Delayed Call Redirection: The telephone rings several times at your desk but you do not pick up the call.
LANCOM Advanced VoIP Client Microsoft Outlook – Telephoning with LANCOM Advanced VoIP Client 6 Microsoft Outlook – Telephoning with LANCOM Advanced VoIP Client In this chapter, you will find out how you can use LANCOM Advanced VoIP Client directly in Microsoft Outlook. You now have significant support when making and receiving calls. The settings which are necessary for this will be dealt with in detail in this section. 6.
LANCOM Advanced VoIP Client Microsoft Outlook – Telephoning with LANCOM Advanced VoIP Client Furthermore, you can indicate in your Outlook that the corresponding contact from your Outlook Contacts should be opened automatically. The Outlook folders to be used can be selected in the Outlook configuration. A new contact can be displayed or created from various lists in LANCOM Advanced VoIP Client (see chapter 6.2.7, Displaying and creating Outlook Contacts from lists, page 54).
LANCOM Advanced VoIP Client Microsoft Outlook – Telephoning with LANCOM Advanced VoIP Client This is how you define the behavior of Outlook Contacts and the Outlook Journal 햲 Start Outlook 2000/XP. Configure 햳 Then, under “Tools | Options...”, select the “LANCOM Advanced VoIP Client” Outlook tab. Fig.
LANCOM Advanced VoIP Client Microsoft Outlook – Telephoning with LANCOM Advanced VoIP Client incoming calls, or “Enter in journal” to enter incoming calls in the Outlook Journal. Available information is then noted in the journal entry, or “Enter in journal and display” to enter incoming calls in the Outlook Journal and to display them immediately.
LANCOM Advanced VoIP Client Microsoft Outlook – Telephoning with LANCOM Advanced VoIP Client 햸 Select the "LANCOM Advanced VoIP Client Name Resolution" tab. You will see all Contacts folders, which you can select in your Outlook. 햹 Select the folder to be searched for contacts when calls are received. In the default setting, all available folders are selected. 햺 Click on “OK”. Depending on the settings you have chosen, incoming calls will be signaled by showing Outlook – Contacts.
LANCOM Advanced VoIP Client Microsoft Outlook – Telephoning with LANCOM Advanced VoIP Client 6.2.2 Calling Subscribers Directly from Outlook Contacts You use the “Contacts” you manage in Outlook to call subscribers directly from Outlook. This is how you call a subscriber from Outlook 햲 Open the Outlook “Contacts” folder. Calling a Subscriber The list of your contacts is then displayed. Fig.
LANCOM Advanced VoIP Client Microsoft Outlook – Telephoning with LANCOM Advanced VoIP Client 햴 If the selected contact has more than one number, all available numbers will be displayed . Fig. 3 Settings for Calling 햵 Click on the "Dial" button assigned to the desired number. The LANCOM Advanced VoIP Client window will move to the foreground and the number will be dialed by LANCOM Advanced VoIP Client. The selected number will be shown in the telephone display.
LANCOM Advanced VoIP Client Microsoft Outlook – Telephoning with LANCOM Advanced VoIP Client End Telephone Call You are telephoning directly from Outlook and you would now like to end this call. This is how you end the telephone call in LANCOM Advanced VoIP Client 햲 To end a connection, Ending a Call in LANCOM Advanced VoIP Client Simply put the Handset on hook.
LANCOM Advanced VoIP Client Microsoft Outlook – Telephoning with LANCOM Advanced VoIP Client 햳 Click on the LANCOM Advanced VoIP Client symbol in the menu bar of the email. LANCOM Advanced VoIP Client Phone Dialer opens and provides you with all available numbers for this subscriber. 햴 Click on "Dial" next to the number to which you want to connect a call. Alternatively you can open the available address books or search for a name. 6.2.
LANCOM Advanced VoIP Client Microsoft Outlook – Telephoning with LANCOM Advanced VoIP Client 6.2.6 Displaying and creating Outlook Contacts during a call You can configure Outlook in such a way that an Outlook Contact is automatically displayed and/or created for telephone calls (see chapter 6.2.5, Using Outlook Contacts for Incoming Calls, page 53).
LANCOM Advanced VoIP Client Microsoft Outlook – Telephoning with LANCOM Advanced VoIP Client 햴 Highlight the Contact and click on "Show contact". An existing Outlook Contact is opened, or a new contact is created. A call is correlated to a contact by means of the number. 햵 When you have created a new contact, adjust it as necessary and save it in Outlook. 6.2.
LANCOM Advanced VoIP Client Microsoft Outlook – Telephoning with LANCOM Advanced VoIP Client 6.2.9 Creating a journal entry during a call You can configure Outlook so that a journal entry is automatically created and if necessary displayed (see chapter 6.2.8, Creating and displaying Outlook journal entries, page 55). If you have disabled this function in general or enabled it for certain calls only, you can create a journal entry for a call during the call (or even during the ringing tone).
LANCOM Advanced VoIP Client Microsoft Outlook – Telephoning with LANCOM Advanced VoIP Client This is how you select the Outlook Contacts for name resolution 햲 In your Outlook under “Tools | Options...”, select the “LANCOM Advanced VoIP Defining Contacts Folders Client Name Resolution” tab. Fig. 4 Configuration of Name Resolution Select the "LANCOM Advanced VoIP Client Name Resolution" tab. You will see all Contacts folders, which you can select in your Outlook.
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LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail 7 LANCOM Advanced VoIP Client in Detail This chapter provides a detailed description of the LANCOM Advanced VoIP Client functions. In the following list you will find a brief summary of the functions, in addition to a detailed description of the menus and all functions. 7.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail Function Explanation Call Transfer You can transfer a call to another subscriber (see chapter 7.4.18, Call Transfer, page 111). Call Transfer without Inquiry You can forward calls without making an Inquiry Call first (see also chapter 5.10, How do I transfer a call without Inquiry?, page 39).
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail 7.2 LANCOM Advanced VoIP Client Menus This section will familiarize you with the LANCOM Advanced VoIP Client menus. If the Skin used is in “non-transparent” mode, it will be framed by a window and it will have a menu bar on the upper border of the window. Fig. 1 Menu Bar If you use a Skin with a transparent background, LANCOM Advanced VoIP Client will be displayed without a window frame and without a menu bar.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail exiting LANCOM Advanced VoIP Client. Fig. 3 The File Menu Menu Command Explanation Reregister SIP Accounts Renewed logon to all SIP accounts. Speed Dials / Shortcuts Import… The external loading of Speed Dials / Shortcuts, which have already been defined. Buttons currently occupied will be overwritten. Export... The external storage of those Speed Dial / Shortcut assignments, which you have created.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail Menu Command Explanation Skin Load… Loading another existing Skin for your LANCOM Advanced VoIP Client. Edit Changing the Skin of your LANCOM Advanced VoIP Client. For further information please refer to the "LANCOM Advanced VoIP Client Skin Editor" documentation. Save… Saving a Skin which you have changed for your LANCOM Advanced VoIP Client. Minimize Minimizing LANCOM Advanced VoIP Client.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail 7.2.3 The Lines Menu The commands in this menu are used for switching between your lines. Fig. 5 The Lines Menu To switch to a different line, click on the line you want. 7.2.4 The Functions Menu This menu includes all of the functions you can call from the standard user interface or by clicking the buttons. Fig.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail Menu Command Explanation Hook Off/Disconnect Call. Hook Off/ Disconnect Call Speed Dials Abbreviated dialing, i.e. dialing a subscriber whose number/name you have assigned to a Speed Dial. Click on the arrow to list your Speed Dials. Click on the name you want in order to call this subscriber. Or: Click on “Add/Change…” to reassign a Speed Dial or to change an existing Speed Dial (see chapter 7.4.10, Speed dial, page 96).
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail Menu Command Explanation Start / Add to Conference If you have at least two connections, you can select here the line with which the Conference should be started. If you have already started a Conference, you can select the lines to be added to the Conference here. Show Contact You can show an Outlook Contact or create a new one for the current call. Journal entries You can create a journal entry in Outlook for the current call.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail Menu Command Explanation Caller List... Shows a list of the calls received (see chapter 7.4.14, Caller List, page 106). Redial List... Shows a list of the last numbers you called (see chapter 7.4.4, Redial, page 73). Recorded Calls… Displays the list of the conversations you have recorded (see chapter 7.4.20, Conversation Recording). Phonebook Calls the Phonebook ... 7.2.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail Fig. 9 The Help Menu Menu Command Explanation Help Topics Calling Online Help. Tip of the day... Shows the tip of the day (see chapter 7.2.11, Tip of the day..., page 69). Show Quickstart Displays the Quickstart document, which contains basic functional descriptions to assist you in your initial use of the LANCOM Advanced VoIP Client functions.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail 7.2.9 Exit With this option you exit LANCOM Advanced VoIP Client. If there are calls which are still being processed when you begin the logoff procedure, LANCOM Advanced VoIP Client will ask you whether these calls should be disconnected. 7.2.10 About LANCOM Advanced VoIP Client... You can have LANCOM Advanced VoIP Client show version and copyright information. 7.2.11 Tip of the day...
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail 7.3 The LANCOM Advanced VoIP Client Toolbar As well as being able to reach important functions through the menu structure, you can also call certain functions conveniently from the toolbar. Below is an overview of the functions in the toolbar of the default skin, LANCOMclassicXT. You also have the option of creating more buttons yourself with the Skin Editor.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail Symbol Function Explanation Messages Displays a list of the SIP messages. You can see information about your logon status, for example (see also chapter 3.2, Show Message Log, page 17). Local Settings You will find information for setting up the SIP Options under Chapter 9.4, Configuration of a SIP account, page 154 User Profile Here you will find all other settings, which can be assigned to a user.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail 7.4 LANCOM Advanced VoIP Client Functions In this chapter you will find a detailed description of all the LANCOM Advanced VoIP Client functions and the configuration of the buttons and lists. 7.4.1 Numeric Keypad The numeric keypad is used to enter a telephone number. It doesn’t matter whether or not the interface you use has a numeric keypad, you can, of course, always use the numeric keypad on your keyboard.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail The handset is on hook Menu Command Explanation Hook off Hook off. Then enter the telephone number. Paste The Clipboard contents are used as the telephone number. Help Calling Online Help. Click on the handset button Hook off. Then enter the telephone number. The handset is off hook Menu Command Explanation Disconnect Call Ends the telephone call on the active line.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail last number. This option is enabled in the Properties of the Redial List (see Configure Redial, page 76). If you click with the right mouse button on the Redial button, the numbers last dialed and, if they are known, the names corresponding to these numbers will be listed in the shortcut menu. Click on an entry to call a subscriber again.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail or 햲 Click with the right mouse button on the LANCOM Advanced VoIP Client user interface. The shortcut menu will appear. 햳 Click on “Lists | Show Redial List..." The following window appears in every case: “Redial List”. Fig. 11 Redial List To react to an entry, highlight this entry and then click on a button. Button Function Dial The number selected will be dialed again. Ringing...
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail Configure Redial Here you can configure the length of the Redial list, the dialing mode and Automatic Redial. This is how you define the properties of Redial 햲 Click with the right mouse button on the Redial button. Configure Redial The shortcut menu will appear. 햳 Click on “Properties”. The "Properties of…" window will appear.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail 햶 Under “Automatic Redial”, activate the option “Always use automatic redial”, if you would like to directly initiate the Automatic Redial of the last number using the Redial button. If this option is deactivated, only a single Redial of the number dialed last will be started. 햷 Click on “OK” to close the window. 7.4.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail 햳 Click on “Functions | Automatic Redial…”. The following window appears in every case: “Automatic Redial”. 햴 Enter the target number here, to which you would like to set an Automatic Redial. Fig. 12 Automatic Redial 햵 Enter the time period in seconds, which should pass between two dial attempts. 햶 Click on “Start”.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail 7.4.6 Disable Secondary Call If you are telephoning, incoming calls will normally be signaled by a callwaiting tone. Activate “Disable Secondary Call” in order to prevent the signaling of further calls. If this function is activated (indicated by the activated button), the caller will either hear the busy signal or his call will be forwarded, if Forward if busy has been defined (see also chapter 7.4.15, Forwarding, page 109).
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail Call this function again in order to resume the transmission of your telephone number. The check mark will then disappear. 7.4.8 Line button The Line buttons represent the available lines. You can assign a number to every line to be used for incoming and outgoing calls. Furthermore, you can define a time period for each line in which this line is blocked for further incoming calls (see chapter 7.4.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail This is how you connect two subscribers You are having a telephone conversation with a subscriber. You want to connect this Connecting subscriber with a further subscriber, whom you have put on "Hold" on another line. Subscribers 햲 Click on the Line button of the active connection and keep the mouse button pressed.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail Line State 82 Animated Graphic Explanation Dial, No Dial Tone You are in the process of dialing. You have already entered several digits of the number and, therefore, you no longer hear the dial tone. Incoming Call You are being called. The call on this line is signaled by ringing. Ringing You call a subscriber. The telephone rings there. Outgoing call, Call Waiting The subscriber you are calling is presently on the telephone.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail Animated Graphic Line State Explanation Disconnected The telephone conversation has been disconnected by the other party. You hear the busy signal. Disabled Line The line is disabled for incoming calls during a wrap-up time. Shortcut Menu for the Line button If you click with the right mouse button on the Line button, the shortcut menu will appear. The shortcut menu depends on the state of the line.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail Menu Command Explanation Show Contact You can show an Outlook Contact or create a new one for the current call. Journal entries You can create a journal entry in Outlook for the current call. Help Calling Online Help. Properties Configuring this Line Button (see Configure Line Button, page 92) Click on the Disconnect Call. The line is once again free (inactive).
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail Menu Command Explanation Transfer to Number/ URI... The call will be forwarded to the number/URI to be entered. Show Contact You can show an Outlook Contact or create a new one for the current call. Journal entries You can create a journal entry in Outlook for the current call. Help Calling Online Help. Properties Configuring this Line Button (see Configure Line Button, page 92) Click on the Picking up a call.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail Outgoing Call (Call Waiting) – call waiting is signaled at the subscriber Menu Command Explanation Cancel Call The line is once again free (inactive). Call Transfer The call will be forwarded to the line on hold (Connect without Inquiry). Transfer to Transfers the currently active line to one of the lines on hold. This option is only available if at least one line is on hold.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail The connection is active – you can speak Menu Command Explanation Hold The connection is put on hold. Disconnect Call The line is once again free (inactive). Connects two subscribers to one another. Transfer / Call Transfer The active call is transferred to the call on hold. Both of your lines will become inactive. Transfer to Transfers the currently active line to one of the lines on hold.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail Connection On Hold Menu Command Explanation Pick up Call Re-activates a telephone call on hold. Disconnect Call The line is once again free (inactive). Connects two subscribers to one another. Transfer / Call Transfer The active call is transferred to the call on hold. Both of your lines will become inactive. Transfer to Transfers the currently active line to one of the lines on hold.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail Menu Command Explanation Show Contact You can show an Outlook Contact or create a new one for the current call. Journal entries You can create a journal entry in Outlook for the current call. Help Calling Online Help. Properties Configuring this Line Button (see Configure Line Button, page 92) Click on the Re-activates a transferred telephone call.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail Menu Command Explanation Conference (All Lines) All lines (the active one and all lines on hold) are added to a conference. Add to Conference You can select the line, which you would like to add to the existing conference. The Conference line is then active. Help Calling Online Help. Properties Configuring this Line Button (see Configure Line Button, page 92) Click on the The Conference line is activated again.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail Menu Command Explanation Properties Configuring this Line Button (see Configure Line Button, page 92) Click on the The handset is lifted. You can enter a number/URI via the keyboard or the Line button numeric keypad. Configure Line Button You can define the label for each Line button individually.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail This is how you define the properties of a Line button 햲 Click with the right mouse button on the Line button. Configuring a Line Button Fig. 13 Line Button Properties The shortcut menu will appear. 햳 Click on “Properties”. The "Properties of…" window will appear. 햴 Enter the text to be shown on the Line Button in the “Label” field. 햵 Click in the drop-down list on the number(s) which should be used for this line.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail 햶 Click in the drop-down list on "Outgoing calls" on the number or the SIP account you would like to use for calls from this line. This number will usually be shown to the subscriber called and can be used for invoicing. If you choose the option "Automatic", the most suitable SIP account is always used. If you only have one number, this number will automatically be used for outgoing calls on this line.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail This is how you disable a line after every call 햲 Click with the right mouse button on the selected Line button. Disable line The shortcut menu will appear. 햳 In the shortcut menu, select “Properties”. The "Properties of…" window will appear. 햴 Activate the option “Disable line after call”. 햵 Define a time period (5 – 1800 seconds). 햶 Confirm your input by clicking on ”OK”.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail 햳 In the shortcut menu, select the option “Disable Line”. The line is disabled until this line is enabled again. Incoming calls to a disabled line will be forwarded according to Forwarding if busy. This is how you enable a disabled line 햲 To enable a disabled line, call up the context menu and select the option Enable Line "Enable Line". You can also start a call in the normal way on the disabled line. 7.4.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail 햳 Click on “Properties”. The "Properties of…" window will appear. Fig. 15 Configuration of the Speed Dial 햴 Then, in the “Number/URI” field, enter the number to be dialed using the Speed Dial. Valid numbers include, for example, numeric sequences or SIP URIs. 햵 Enter the text for the label of the Speed Dial in the “Label” field. 햶 Enter the file name of a graphic, in bitmap format, into the “User Bitmap” field.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail 햹 Click on “OK”. You can export or import speed dials and shortcuts. For further information please refer to chapter 7.4.12, Importing and Exporting Speed Dials and Shortcuts, page 100. Moving/Copying Speed Dials You can also copy or move Speed Dials by Drag & Drop within the area of the Speed Dials. You can conveniently rearrange your configured Speed Dials by moving them. The Speed Dial (with corresponding number, e. g. no.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail Menu Command Explanation Help Calling Online Help. Properties Assigns a program or an Internet address to a Shortcut. This is how you link a program or an Internet address to a Shortcut button 햲 Click with the right mouse button on the Shortcut button. Assigning a Shortcut The shortcut menu will appear. 햳 Click on “Properties”. The "Properties of…" window will appear. Fig.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail //Public Folder/All Public Folders/Lancom Systems Employees C:\Programme\Microsoft Office\Office\winword.exe Click on , to search for the appropriate files. 햵 Then, in the field “Working directory”, you have the option of entering the path to the working directory you want. Programs sometimes require files which are stored in another location.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail 햴 Select the directory containing a Speed Dial and Shortcuts file “*.key”. 햵 Highlight the file you want and confirm this selection by clicking on “Open”. The Speed Dials and Shortcuts defined in the selected file will be imported. The buttons are assigned according to their label (e.g. "Speed Dial 1" is assigned to "Speed Dial 1" again).
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail Fig. 17 Phonebook This is how you call a subscriber from the Phonebook 햲 You have several options: Calling a Subscriber from Phonebook Click on the “Phonebook” button or go to the menu bar and click on “Lists | Phonebook...” or Click with the right mouse button on the LANCOM Advanced VoIP Client user interface and then on “Lists | Phonebook...”. The following window appears: “Phonebook”.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail 햶 Click on “Close” The Phonebook will be closed. This is how you change an entry in the Phonebook 햲 You have several options: Change Entry in Phonebook Click on the “Phonebook” button or go to the menu bar and click on “Lists | Phonebook...” or Click with the right mouse button on the LANCOM Advanced VoIP Client user interface and then on “Lists | Phonebook...”. The following window appears: “Phonebook”.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail This is how you export your entries from the Phonebook 햲 You have several options: Export entries Click on the “Phonebook” button or go to the menu bar and click on “Lists | Phonebook...” or Click with the right mouse button on the LANCOM Advanced VoIP Client user interface and then on “Lists | Phonebook...”. The following window appears: “Phonebook”. 햳 Click on "Export...". The Export Wizard will appear.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail This is how you import entries into your Phonebook 햲 You have several options: Import entries Click on the “Phonebook” button or go to the menu bar and click on “Lists | Phonebook...” or Click with the right mouse button on the LANCOM Advanced VoIP Client user interface and then on “Lists | Phonebook...”. The following window appears: “Phonebook”. 햳 Click on "Import...". The Import Wizard will appear.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail The entries from the existing Phonebook will be lost. Leave the checkbox deactivated if the imported entries should be added to the existing Phonebook. In this case, define whether existing Phonebook entries with the same number/URI but another name should be updated or whether existing Phonebook entries with the same number/URI but another name should be skipped.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail The “Caller List” Shortcut Menu If you click with the right mouse button on the “Caller List” button, the shortcut menu will appear. Menu Command Explanation Caller List... The Caller List will be displayed. Help Calling Online Help. Properties Configures the Caller List. Click on button “Caller List” The Caller List will be displayed. Fig.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail Status Explanation The call has been forwarded. Call forwarded / accepted To react to an entry, highlight this entry and then click on a button. Button Function Dial The number selected will be called. E-Mail A new e-mail message containing information of the call (name of the person called, number, time of the call) will be created. Ringing You can assign a phone number to the number of a caller (see also chapter 8.4.7.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail This is how you define the length of the Caller List 햲 Click with the right mouse button on the “Caller List” button. Configuring the Caller List Fig. 19 List Properties The shortcut menu will appear. 햳 Click on “Properties”. The "Properties of…" window will appear. 햴 Enter the maximum number of entries to be included in the Caller List in the field “Maximum length” located under “Caller List”.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail Call Forwarding No Reply Call Forwarding Busy All three types of forwarding can be enabled simultaneously. The appropriate forwarding will be automatically used in each case. If you define unconditional forwarding for your calls, a note will appear in the display which includes the forwarding target, and the “Forwarding” button on the default user interface will glow green.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail 7.4.17 Hold The “Hold” button is used to put the currently active call on hold. (see chapter 1.6, Connection on Hold, page 8). To re-activate the connection, click once again on the “Hold” button. 7.4.18 Call Transfer The “Call Transfer” button can be used to connect the currently active call to a call which is on hold (see chapter 5.9, How do I connect two subscribers to one another?, page 38).
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail Menu Command Explanation Connects two subscribers to one another. Transfer / Call Transfer The active call is transferred to the call on hold. Both of your lines will become inactive. If you only have one connection on hold, both callers will be directly connected. If you have several connections on hold, a select list will appear. Click on the line to be connected to the active line.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail If calls, that have been transferred to you without inquiry, should not be forwarded, a waiting period of at least 20 seconds should be defined for this Call Forwarding. Within this period the "Call transfer without inquiry" is then returned and can now be transferred to another colleague.. 7.4.20 Conversation Recording LANCOM Advanced VoIP Client makes it possible to record telephone conversations.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail The Shortcut Menu for the “Conversation Recording” Button If you click with the right mouse button on the “Conversation Recording” button, a shortcut menu will appear: Menu Command Explanation Recorded Calls… The list of the recorded conversations will be displayed. Help Calling Online Help. The recording of the current conversation is switched on or off.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail You can call the conversation partner again, write him an e-mail, assign a special ringing sound to his phone number or add his number to your Phonebook. Playing a recording in a conversation You can play a recorded conversation to your call partner during a telephone call.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail This is how you display the list of recorded conversations 햲 Go to the menu bar and click on “Lists” and select the option “Recorded View Recorded Conversations or Conversations…”. 햲 Click with the right mouse button “Conversation Recording”. 햳 In the shortcut menu, click on the option “Recorded Conversations…”. A list of the recorded conversations will be displayed. Fig.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client in Detail 햳 Click on the “Export...” button. The Export Recorded Conversations wizard will appear. 햴 Click on “Next >”. A list of the recorded conversations will appear. This contains all recorded conversations. As default, all recordings are highlighted for export. 햵 In the first column, deactivate as necessary any recordings that you don't want to export. 햶 Click on ”Next >”. 햷 Select the directory into which the recording should be exported.
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LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client Configuration 8 LANCOM Advanced VoIP Client Configuration This chapter describes how to change LANCOM Advanced VoIP Client behavior and settings. In the menu bar or in the shortcut menu click on “Settings”. Fig. 1 Settings Menu Item Explanation Disable Secondary Call This function is used to avoid the signaling of other calls during a telephone conversation. For further information please refer to chapter 7.4.6, Disable Secondary Call, page 79.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client Configuration Menu Item Explanation Configure Call Forwarding… Configure Call Forwarding Unconditional, Call Forwarding No Reply and Call Forwarding Busy here. Enable Call Forwarding Unconditional Immediate Redirection is switched on or off here. For further information please refer to chapter 5.13, How do I forward a call?, page 43. Sound Wizard...
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client Configuration 햲 Use the slider on the interface (Skin). or 햲 Go to the menu bar and click on “Settings | Adjust Volume…”. or 햲 Click with the right mouse button the loudspeaker symbol on the toolbar. The shortcut menu will appear. 햳 Click on “Adjust Volume…”. or 햲 Click with the right mouse button on the LANCOM Advanced VoIP Client user interface. The shortcut menu will appear. 햳 Click on “Settings | Adjust Volume…”.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client Configuration 햲 Click on “Settings | Mute speakers”. or 햲 Click with the right mouse button on the LANCOM Advanced VoIP Client user interface. The shortcut menu will appear. 햳 Click on “Settings | Mute speakers”. Call this function again if you would like to hear your conversation partner again. The check mark and the cross will disappear. 8.1.3 Mute Microphone This function switches the microphone on or off.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client Configuration Call Forwarding (directly) Unconditional Call Forwarding Unconditional redirects any call directly to the specified destination. Call Forwarding No Reply Call Forwarding No Reply redirects calls delayed, i.e. after you have allowed the telephone on your desk to ring for a certain period of time. Call Forwarding Busy. This forwarding helps you to define whether telephone calls should be forwarded if your line is busy (i.e.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client Configuration The Call Forwarding destination can be entered directly or you can select it from the Phonebook. or 햴 Select the "Forward calls if line is busy" checkbox to activate a delayed forwarding (Call Forwarding No Reply), and specify the destination. or 햵 Activate the "Delayed forwarding if line is idle" checkbox in order to forward calls if you do not pick up the incoming call within this time period.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client Configuration 햴 Voice (Handset / Headset) Select the audio device for the voice from the drop-down list. Use a "Direct Sound" device. Play the test announcement and adjust the volume using the slider. Click on ”Next >”. 햵 Connection for hook off function Select the device here that should signal hook on or hook off. Click on ”Next >”. 햶 Microphone Adjustment Lift the handset or put on the headset. Click on ”Next >”.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client Configuration 햲 Click with the right mouse button on the LANCOM Advanced VoIP Client user interface. The shortcut menu will appear. 햳 Go to the menu bar and click on "Settings | User Profile…". The "Properties of…" window will appear. It contains several tabs with your settings. 8.4.1 General The basic telephoning behavior of LANCOM Advanced VoIP Client is defined on this tab. Fig.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client Configuration Hide Number/URI Activate this option in order not to signal your own telephone number when making outgoing external calls. Enabling this option is the equivalent of clicking on the “Hide Number” button. For further information please refer to chapter 7.4.7, Hide Number, page 79. Disable Secondary Call If you activate this option, no other calls will be displayed while you are on the telephone.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client Configuration Call notification with tray icon In this case, a call is indicated by an information balloon, i.e. the active window does not change. You can then pick up the call by lifting the handset or by double-clicking on the tray icon. Always on top If this option is activated, the LANCOM Advanced VoIP Client window will always be shown on top.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client Configuration This is how you define the properties of the Caller List and Redial 햲 Enter the maximum number of entries to be included in the Caller List in the Configure Caller List and Redial field “Maximum length” located under “Caller List”. Fig. 3 List Settings If this length limitation is exceeded, the oldest entry in the list will be deleted.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client Configuration 8.4.3 Speed Dials This tab is used to configure all your Speed Dials. This is how you define the properties of Speed Dials 햲 In the first field, you define the maximum number of Speed Dials to be Configuring a Speed Dial displayed. Fig. 4 Configuration of the Speed Dial 햳 Open the “Speed Dial” drop-down list and select the Speed Dial to be configured.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client Configuration You can directly configure all of the Speed Dials you use, one after another. For further information please refer to chapter 7.4.10, Speed dial, page 96. Only those buttons, which have been defined according to the Skin definition (e.g. Buttons 1-5 and Button 7), will be shown on the Skin. 8.4.4 Shortcut Buttons This tab is used to configure your Shortcuts.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client Configuration This is how you link a program or an Internet address to a Shortcut button 햲 In the first field, you define the maximum number of Shortcut buttons to be Assigning a Shortcut displayed. Fig. 5 Shortcut Properties 햳 Open the “Shortcut” drop-down list and select the Shortcut button to be configured. 햴 Then enter all of the necessary parameters, such as the command line, the working directory and the label of the button.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client Configuration 8.4.5 Line Buttons This tab is used to configure your Lines. This is how you define the properties of the Line buttons 햲 In the first field, you define the maximum number of Line buttons to be Configuring a Line Button displayed. Fig. 6 Line Button Properties 햳 Open the “Line” drop-down list and select the Line to be configured.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client Configuration 8.4.6 Skin On this tab you can load another Skin. This is how you load another Skin 햲 Select the Skin you want from the “Skin” drop-down list. Load Skin Fig. 7 Skin Properties 햳 Click on “OK”. If you have loaded a Skin, which has fewer Line buttons than your previous Skin, your Line configuration will remain the same.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client Configuration 8.4.7 Ringing You can define the telephone ring for calls on the “Ringing” tab. It is now possible to select ringing tones which are dependent on the caller or on the extension dialed (see chapter 8.4.7.1, Number Dependent Ringing Sounds). Otherwise you can only configure a signaling via the interface (see chapter K, Silent “Ringing”).
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client Configuration This is how you define different ringing sounds 햲 Go to the menu bar and click on "Settings | User Profile…". Configuring ringing sounds The “Properties of…” page opens. 햳 Select the “Ringing” tab. 햴 On this tab you will find all numbers or number masks with the ringing sounds assigned to them. You can change or delete the existing entries or add new entries.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client Configuration 햵 Click on "Add..." to define a special ringing sound. 햶 Define the name and number of the caller. You can use the dummies "*" for more than one character, "?" for exactly one character. The ringing sound selected is always the one providing the best possible match. 햷 Define the ringing sound. To do this select a file from the drop-down list, look for a sound or record a sound here. 햸 Define the interval between the two rings.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client Configuration 햽 Define whether you would like to hear a call waiting tone in the handset when a second call is received. If the checkbox is not activated, a secondary call will only be signaled on the PC interface (silent secondary call signaling). 햾 Click on “OK”.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client Configuration These Hotkeys will then be valid for all programs. For example, if you define the F5 key as a Hotkey for a LANCOM Advanced VoIP Client function, the standard Windows function “Refresh” (e.g. for the view) will no longer work; the corresponding LANCOM Advanced VoIP Client function will be called instead. If you would like to restore the original function, just delete the Hotkey defined for LANCOM Advanced VoIP Client.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client Configuration 햶 Click on “Assign” to assign the Hotkey you have chosen. LANCOM Advanced VoIP Client will now check whether the Hotkey you have chosen has already been assigned elsewhere. If it has, you will receive a message. You must then repeat step 4. 햷 If you activate "Accept calls with 'Return'", you can pick up the call by pressing the 'Return' button. If you are telephoning with a headset, this will be activated.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client Configuration . Here you will see your configured SIP accounts with the current state (registered or not registered). You have the option of configuring further accounts, or of deleting or changing existing accounts. You will find detailed information for setting up a SIP account under Chapter 9.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client Configuration 햳 Switch to the “ Sound Devices/Compression” tab. . Fig. 9 Local Settings for the Sound Devices for LANCOM Advanced VoIP Client 햴 Under "Hardware", select the sound device to be used for voice from the "Voice" drop-down list. 햵 In the field “Hook off using”, you can enter which interface should be signaled for handset hook on and hook off. 햶 In the field “Ringing”, you enter the output device to be used for signaling the ringing.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client Configuration 햸 When you switch on the option “Also signal incoming call using internal PC speaker”, a signal will also be produced over the PC speakers, in addition to the telephone ring for incoming calls which is played using the soundcard. This is particularly helpful if you use a LANCOM VoIP Client Headset but you do not constantly wear it. 햹 Under „Voice Compression“, you can select the compression type.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client Configuration 햺 Move to the „Location“ tab. 햻 Enter the codes and prefixes for your location. These are necessary for a correct telephone number resolution for your Outlook contacts, for example. 햽 Define a public line access, if necessary. This is only required in certain scenarios, such as in connection with a VoIP gateway. 햾 Click on “OK”.
LANCOM Advanced VoIP Client LANCOM Advanced VoIP Client Configuration 8.5 Call from the command line You can also start LANCOM Advanced VoIP Client from the command line. In this case you can use the following parameter to start LANCOM Advanced VoIP Client minimized. Parameters Explanation -M Minimize to tray icon or Activate this option in order to display LANCOM Advanced VoIP Client in the taskbar as a symbol (Tray Icon) only in its minimized state.
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LANCOM Advanced VoIP Client Installing and Uninstalling LANCOM Advanced VoIP Client 9 Installing and Uninstalling LANCOM Advanced VoIP Client This chapter describes how to both install and uninstall LANCOM Advanced VoIP Client and the corresponding output devices (LANCOM VoIP USB Handset or LANCOM VoIP Client Headset).
LANCOM Advanced VoIP Client Installing and Uninstalling LANCOM Advanced VoIP Client 9.2 Preparation for Installation The LANCOM Advanced VoIP Client installation program automatically checks whether the installation requirements have been fulfilled. If not, a message indicating this will be displayed and the installation will be cancelled. 9.2.1 Install LANCOM VoIP USB Handset Connect the USB plug on the LANCOM VoIP USB Handset to a USB port of the PC.
LANCOM Advanced VoIP Client Installing and Uninstalling LANCOM Advanced VoIP Client 9.3 LANCOM Advanced VoIP Client - Installation of the Software LANCOM Advanced VoIP Client is distinguished by easy and user-friendly install and uninstall processes, which can be carried out quickly with basic knowledge of Windows. 9.3.1 Installation The installation is carried out with the help of the standard buttons “< Back”, “Next >” and “Cancel”.
LANCOM Advanced VoIP Client Installing and Uninstalling LANCOM Advanced VoIP Client default installation. Then click on "Next >" and proceed with step 8. Click on the option “Custom”. With this option, you can specify the installation directory and the components to be installed. You should only choose this option if you are familiar with the LANCOM Advanced VoIP Client components. Then click on "Next >" and proceed with step 7. Click on the option "Complete".
LANCOM Advanced VoIP Client Installing and Uninstalling LANCOM Advanced VoIP Client TAPI Service Provider You can telephone from third party applications with TAPI (see also App. B:, Telephoning from Third Party Applications, page 163). If you select the “Typical” setting during “LANCOM Advanced VoIP Client” installation, only the component “MS Outlook AddIn” will be installed. Functions: Desktop link A link is automatically created on the desktop during installation.
LANCOM Advanced VoIP Client Installing and Uninstalling LANCOM Advanced VoIP Client 9.3.4 Installation from the Command Line You can also start the installation of LANCOM Advanced VoIP Client via a call from the command line. Start the installation with the command "msiexec / i". You can control the scope and the progress of the installation with certain parameters. Example 1: You want to install LANCOM Advanced VoIP Client without additional functions, along with the Quickstart documentation.
LANCOM Advanced VoIP Client Installing and Uninstalling LANCOM Advanced VoIP Client Parameters Explanation /qb+ Silent installation The installation of LANCOM Advanced VoIP Client does not require any user entries. If you don't use this parameter, the installation wizard is started as for the normal installation. Each separate step must then be confirmed with the "Next" button, and the predefined options can be changed.
LANCOM Advanced VoIP Client Installing and Uninstalling LANCOM Advanced VoIP Client 햴 Start the update by inserting the installation CD, or double-click in the installation directory on the file "LancomVoIPClientEnglishUK.msi". If you carry out the installation from the CD, a start page appears, from which you can start the installation. If you start the MSI file directly, the installation wizard is started at once. 햵 Select the option “Install / Update LANCOM Advanced VoIP Client”.
LANCOM Advanced VoIP Client Installing and Uninstalling LANCOM Advanced VoIP Client This is how you configure a SIP account 햲 In the "Settings" menu, select the option "SIP Accounts/Audio". Set up SIP account 햳 Select the “SIP Accounts” tab. All your configured SIP accounts are listed on this tab with their state (registered or not registered).
LANCOM Advanced VoIP Client Installing and Uninstalling LANCOM Advanced VoIP Client 햴 To create a new account, click the "Add" button. The dialog field "Edit SIP Account" is opened. Please note that the names given here can vary according to the provider. Select a pre-configured provider from the list of providers, or choose the option "Custom" if you want to enter the details yourself. Choose the option „Automatic“, if your system has a configured VoIP router.
LANCOM Advanced VoIP Client Installing and Uninstalling LANCOM Advanced VoIP Client 햹 Click on the "Details" button to configure the particulars of the provider. If you have not selected a predefined provider from the list, you must enter this information here. If you have selected a predefined provider, you can display the predefined settings here. In this case, however, it is not possible to edit them.
LANCOM Advanced VoIP Client Installing and Uninstalling LANCOM Advanced VoIP Client ENUM stands for "TElephone NUmber Mapping", and is based on the Internet's Domain Name System (DNS). This is a system that maps phone numbers on a domain globally. ENUM is thus a form of "phonebook", in which actually existing numbers are transferred to the Internet. You can register a normal telephone number in the classic number format (according to E.164, e.g. 49231999888) with ENUM.
LANCOM Advanced VoIP Client Installing and Uninstalling LANCOM Advanced VoIP Client 햵 Enter your SIP-URI (e.g. Jones@Lancom.com) in the fields "Own Number (URI)". 햶 If necessary, enter the STUN server and the corresponding port. It is only necessary to give a STUN server if a firewall has to be bypassed. 햷 If you want to use ENUM, activate the checkbox "Enable ENUM". If peer-to-peer and ENUM are enabled, an attempt is made to associate a number to a SIP-URI.
LANCOM Advanced VoIP Client Installing and Uninstalling LANCOM Advanced VoIP Client ENUM resolution not successful? > Call is not set up, corresponding error message A4) Input of a URI > Direct connection setup via proxy of the realm included in the URI. Line for outgoing calls configured to URI of an account A5) Input of a number (regardless of whether canonical or not) > Number is dialed via this account.
LANCOM Advanced VoIP Client Symbols on the Taskbar and in the Tray App. A: Symbols on the Taskbar and in the Tray Certain states and processes for LANCOM Advanced VoIP Client are signaled on the Windows taskbar or in the tray. You will find an overview here of the symbols used, and their significance. The display of certain symbols (e.g. the behavior after the LANCOM Advanced VoIP Client window is minimized) can be adjusted in the user settings.
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LANCOM Advanced VoIP Client Telephoning from Third Party Applications App. B: Telephoning from Third Party Applications This appendix describes how you can use LANCOM Advanced VoIP Client to start calls in third party applications. LANCOM Advanced VoIP Client provides a TAPI 2.x (Telephony Application Interface) for these applications. B.1 Installation of the TAPI 2.
LANCOM Advanced VoIP Client Telephoning from Third Party Applications B.2 Configuring Third Party Applications for LANCOM Advanced VoIP Client Based on the Example of Microsoft Phone Dialer 1.0 You have installed the TAPI Service Provider component and you must now define the following parameters in the third party application – based on the example of Microsoft Phone Dialer 1.0: the location, the local area code, external line code for local and long distance calls and dialing procedure.
LANCOM Advanced VoIP Client Overview of Drag & Drop App. C: Overview of Drag & Drop This chapter provides an overview of the options for using Drag & Drop to handle buttons on the LANCOM Advanced VoIP Client interface. You can always rely on Quickinfo (ToolTip), which changes when the mouse is moved and provides information on what is currently happening when you release the pressed left mouse button at a particular position.
LANCOM Advanced VoIP Client Overview of Drag & Drop Button is dragged to: Explanation Line button on hold Conference Line on hold The subscriber on hold is added to the conference, the conference line is activated and the line on hold is free again. Line button on hold The “Conference” Button The subscriber on hold is added to the conference; the line on hold is free again.
LANCOM Advanced VoIP Client Devices App. D: Devices In this appendix you will find information on the different devices (Handsets and Headsets), which are suitable for use with LANCOM Advanced VoIP Client. LANCOM Advanced VoIP Client recognizes many devices automatically. The Sound Wizard automatically chooses the optimal settings for these devices. D.1 Overview of the Available Devices Handsets The handset LANCOM VoIP USB Handset has a normal telephone handset and a desktop device.
LANCOM Advanced VoIP Client Devices the language used when telephoning, the hook off function, the output of the ringing sounds For further information please refer to chapter 8.4.9, SIP Account / Audio, page 140. D.3 Operation of the LANCOM VoIP USB Handset LANCOM VoIP USB Handset has in addition to the handset a speaker on the desktop device for open listening, a headset connection to the left and four buttons on the right side in addition to a red LED.
LANCOM Advanced VoIP Client Devices Headset Plugs Headset key Volume Adjustment Mute Button LED Fig. 1 LANCOM VoIP USB Handset The two buttons in the middle are used to regulate the volume. The volume regulation affects the output source (headset, handset, speakers) currently in use. The "mute" button switches the microphone currently in use (handset, headset) on or off. The "headset" button is used to switch between the speaker, handset and a headset.
LANCOM Advanced VoIP Client Devices LANCOM Advanced VoIP Client uses the hanset for voice input and output. LANCOM Advanced VoIP Client uses the handset for ringing sound output (speaker in the desktop device). If the "headset" button is pressed during a call, the speaker in the phone rest will be activated for open listening. LANCOM Advanced VoIP Client uses the headset connection as microphone and speaker if the "headset" button is pressed while telephone is idle.
LANCOM Advanced VoIP Client Devices The handset is on hook, a line in LANCOM Advanced VoIP Client is active You will then telephone using the headset. The "headset" button is on, the LED is on. The "headset" button switches between the different states: • Headset Mode • Headset Mode and Speaker • Speaker Headset Mode The "headset" button is on, the LED is on. If you receive a call, click on a line in LANCOM Advanced VoIP Client and telephone via the headset.
LANCOM Advanced VoIP Client Devices Headset Mode Press the “headset” button once again. The "headset" button is on, the LED is on, you hear the idle tone in the handset and via the headset. The handset is off hook, you are speaking The microphone of the handset is alway on, the microphone of the headset is always off.
LANCOM Advanced VoIP Client Devices D.5 Swyx Headset Cable K411 If Swyx Headset Cable K411 is recognized by LANCOM Advanced VoIP Client, the Sound Wizard will not be started. LANCOM Advanced VoIP Client uses the headset for voice input and output for ringing sound output, if no other ouput option (soundcard) is available. The "mute" button for the microphone and the headset speakers and the volume controle (+/-) are supported.
LANCOM Advanced VoIP Client Devices D.7 Plantronics CS60-USB Headset If Plantronics CS60-USB Headset is recognized by LANCOM Advanced VoIP Client, the Sound Wizard will not be a started. LANCOM Advanced VoIP Client uses the headset for the voice input and output LANCOM Advanced VoIP Client uses the headset for ringing sound output, if no other output option (soundcard) is available. Button / LED Function Black Volume controls the Volume. This controls the ouput currently in use.
LANCOM Advanced VoIP Client Technical Terms App. E: Technical Terms Here you will find more detailed explanations of technical terms used in connection to the “Voice over IP” technology. These terms are included to help you understand the technical background, but they are not necessarily required to operate the phone itself.
LANCOM Advanced VoIP Client Technical Terms 176 Term Explanation CTI Computer Telephony Integration Term used for the connection of telecommunications systems and computer systems (e.g. databases) using a special interface. This enables the user to use telephony services from a PC. DECT Digital Enhanced Cordless Telecommunication European Standard for the digital cordless communication between a base station and a transportable device for the range of a few hundred meters.
LANCOM Advanced VoIP Client Technical Terms Term Explanation ENUM tElephone NUmber Mapping ENUM is an application of the Domain Name System for converting telephone numbers (in the E.164 format) to Internet addresses. An ENUM registration of a VoIP number allows calls to be placed directly via the Internet, for example. Ethernet Network for limited local operation (10 m to 10 km) in the LAN. The individual PCs are connected via a cable network.
LANCOM Advanced VoIP Client Technical Terms 178 Term Explanation Instant Messaging A service that uses the Instant Messenger software (client) to enable real-time communication (chat) with other subscribers. Short text messages are sent using push technology via a network (server) to the recipient (usually via the Internet), who can respond to them immediately. Files can usually also be exchanged by this means. In addition, many messaging programs offer video or telephone conferences.
LANCOM Advanced VoIP Client Technical Terms Term Explanation MAC Address Medium Access Control Address Each network card identifies itself with the MAC address. This address is an 8-byte address, which is uniquely defined worldwide. MAPI Mail Application Programming Interface This Microsoft interface can be used by applications to send E-mails. Multiple connection Basic Rate Interface for operating up to eight ISDN terminals (ISDN telephones etc.) on a S0 bus.
LANCOM Advanced VoIP Client Technical Terms 180 Term Explanation PDA Personal Digital Assistant. Small portable computer, usually equipped with a quick start operating system, and used along with many other programs mainly for personal calendar, address and task management. PIN Personal Identification Number This number is linked to the user name, and is used for user authentication.
LANCOM Advanced VoIP Client Technical Terms Term Explanation SNMP Simple Network Management Protocol Network protocol developed by the IETF - an open international voluntary association of network engineers, manufacturers and users, which is responsible for proposals for Internet standardization -, to enable network elements (e.g. routers, servers, switches, printers, computers etc.) to be monitored and controlled from a central station.
LANCOM Advanced VoIP Client Technical Terms 182 Term Explanation TCP/IP Transmission Control Protocol / Internet Protocol Two commonly used protocols for the transfer of data and for Internet connection, which can be implemented on different types of transport media. TSP TAPI Service Provider, driver for TAPI devices Unified Messaging Message management system developed in 1989. It denotes a method of bringing incoming and outgoing messages of any kind (e.g.
Index Symbols Blind Call Transfer 89, 112 (Call) Forwarding UnconditionalBlock Dialing 33, 175 43 Busy Signal 9 (Tab) 123 Switch On 79 -AButton Account 8 Call Forwarding 110 Configure SIP account 154 Call List 106 User 8 Call Transfer 111 ACD Hold 111 (Definition) 175 -CAcoustic Signals 9 Calendar Entry Activate Call inviting party 52 Num key 140 Calibration of the Sound System Active Connection 8 124 API Call (Definition) 175 Call Swap 80 Audio Equipment 142 Call Transfer 111, 112 Calibration 124 Disable 7
Call List 106 CMI (window) 107 (Definition) 175 configuring 108 command line Create 108 Call from the 145 Define properties 108 Minimize 145 View...
-D-Edata amount E.
Forwarding, Routing 123 Menu 67 FTP Help Topics (Definition) 177 (Menu Command) 68 Function Key 28 Hide Functions Number 79, 127 Description 72 Hold 111 Menu 64 (Menu Command) 65 Functions Summary 59 Home Office -GVoice Compression 143 G.723.1 177 Hook G0.
Call Swap (Menu Command) 65 Hold call 59 Instant Messaging (Definition) 178 Interface of Elements 19 Internal subscribers 7 Internet Protocol (IP) 13 IP (Definition) 178 IP (Internet Protocol) 178 IP Address (Definition) 178 IPEI (Definition) 178 IP-PBX (Definition) 178 ISDN (Definition) 178 ITSP (Definition) 178 IVR (Definition) 178 -JJournal Entry (Menu Command) 66 -LLAN (Local Area Network) 178 LDAP (Definition) 178 LED (Definition) 178 Light Emitting Diode 178 Line 175 (Definition) 7 Concept 12 Direct
-MMicrophone MAC Address Calibration 124 (Definition) 179 Mute 122 Managing calls Microphone Adjustment 125 with the Outlook Journal 55 Minimize MAPI (Menu Command) 63 (Definition) 179 Mode Menu 19 Non-Transparent 19, 61 Edit 21 Transparent 20 File 21, 61 MS Outlook AddIn 46 Functions 21 msiexec 152 Lines 21 MSN (Definition) 179 Menu Bar 19, 61 Menu Command Multiple connection 179 -NAutom. Redial 65 Automatic Redial 65 Name Delete in Phonebook 103, Call List 104, 105 View...
External subscribers 7 Internal 7 Hide 79, 127 party internal subscribers 7 call swap between 80 Numeric Button 26, 72 Call Transfer 81, 111, 112 Numeric Keypad 72 Calling 80 Dial 140 Delete in Phonebook 103, -O104, 105 Options Transfer 81 Paste Configuration 119 (Menu Command) 63 Outlook End Call 52 PBX Journal entries for calls 47 (Definition) 179 Managing Calls Using thePDA 180 Journal 55 Personal Phonebook Name assignment from delete subscriber 103, 104, Contacts 45 105 Name Resolution 56 Export (Menu C
Power over LAN 180 Redial 73 Prefix (Menu Command) 65 configuring 144 Automatic 77 Properties always 129 Line button (shortcut menu) Cancel 65 84 Starting 77 Speed Dial (shortcut menu) Window 78 96 configuring 76 Properties of...
(Definition) 180 Signal Sound 8, 9 Settings Signaling Menu 67 Status - 7 Shortcut 98 SIP (Definition) 180 (Tab) 131, 133 SIP Account Export 100 Configure 154 Export (Menu Command) 62SIP-URI 7 Import 100 Skin 9 Import (Menu Command) 62 Concept 11 maximum number 132 Edit(Menu Command) 63 Shortcut Menu 4 Load(Menu Command) 63 Call Transfer 112 Save(Menu Command) 63 General 22, 61 Standard 19 Show Caller List...
Start Telephone Call command line 145 Pick Up 80 Start menu 151 See also Call 80 Store Telephone Number 7 (Menu Command) 63 Delete in Phonebook 103, STUN 181 104, 105 Subnet External subscribers 7 (Definition) 181 Hide 79, 127 Subnet Mask 181 Internal subscribers 7 Subscribe 15 Telephone Number Format Switch canonical 45 Telephone Ring (Definition) 181 for call 135 Between several connections 37 Terminating a call 36 switch Test 15 between several connec- Third Party Applications tions 80 Example (Windows P
TSP -W(Definition) 182 WAP Installation 163 (Definition) 182 Typing Error 72 WAV -U(Definition) 182 Unconditional Call ForwardingWhat is new? 123 (Menu Command) 68 Unified Messaging Window (Definition) 182 Always on top 128 USB Wrap Up Time 94 (Definition) 182 Definition 10 User 8 -XXXX User account 8, 15 In the display 36 User authentication 8 User data Set up SIP account 154 User Interface 9, 11 Elements 19 User name 8 User Profile 125 Call Pick Up with the Return Key 140 View 125 -VVirtual line 12 VLAN
