User Manual

24 www.laerdal.com
HeartCode
®
ACLS Administrators Guide
HeartCode
®
ACLS Administrators Guide
No connection to License Server
Please check the items below before calling HeartCode support.
• HastheLaerdalLicenseServerbeeninstalled
correctly?
o Is the service running?
o Are there licenses available in the
Laerdal License Server?
o If yes, have these licenses been made
available to a user either by giving
access while creating the user or by
creating a license policy?
o The Laerdal License Server must be
able to communicate on port 56246
with the HeartCode ACLS system
and HeartCode ACLS Skills Test
applications.
• IsthereaFirewallblockingtheLaerdalLicense
Server?
o The Laerdal License Server must be
able to communicate on port 56246
withtheHeartCodeACLS2009system
andHeartCodeACLS2009SkillsTest
applications.
Support
Online support (FAQs, manuals and updates)
http://www.laerdal-sophus.dk
Customer support
LaerdalHelpDesk:1-800-594-9259oremailat
heartcodesupport@laerdal.com
Heartcode_ACLS_administrator-guide_dvd-booklet.indd 24 25/08/11 10.30