FAQ

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If a miss happens:
• If multi-sensor loses connection to the weather station for any reason, the weather station
will show dashes after 30 minutes.
• The weather station will search for 5 minutes every hour to reconnect with multi-sensor.
• Be sure you have good batteries. Manually search for your sensor.
Try this:
• Bring your multi-sensor within 10 feet of your station and make sure it is connected to the
station.
• After 15 minutes move the multi-sensor into the next room with a wall between the sensor
and the station for 1 hour.
• If there is no loss of signal in that hour, move the multi-sensor just outside.
• Continue moving the multi-sensor back to its original location.
• If you lose connection, look for sources of interference.
WIND ACCURACY: WHY IS MY WIND SPEED INACCURATE?
• What are you comparing your wind speed to? Your local reporting station is miles from your
location and should not be used for comparison.
• Check the unit of measure (MPH, or KMH).
• Check to see if your station receives the same repetitive wind speed recording from the
sensor multiple times.
• Confirm the direction is working correctly.
• Check that the cups turn freely.
• Check for obstructions that prevent clear wind flow to the cups.
• Check mounting. In most cases, the wind sensor needs to be 6 feet or more above the
highest point on the roof in order to clear nearby obstructions and read accurately. A 50-foot
clearance in all directions is best.
• It is helpful to send pictures of the sensor mounting, if you need to contact customer support.
LOW RAIN: WHY IS MY RAINFALL READING LOW?
• Low rain readings indicate the rain sensor and weather station are connected.
• Check that the rocker tips freely.
• Check the funnel and the inside of the rain sensor for insect nests or debris that may cause
loss of rocker motion.
• Be sure to mount the rain sensor level by checking the bubble level on top of the sensor.
Complete Tip Test:
Write down the Total Rain reading or reset the Rain Total to 0.00. With Rain Sensor mounted
slowly pour water into the funnel to tip the rocker of the rain sensor 10 times. Wait at least 2
minutes for all the rain to collect. Repeat three times.
• Compare these tests. If they are the same, then your rain is reading correctly. If the rain
readings are different, repeat the test 3 times to avoid human error. Then look for causes
such as mounting too tight or debris clogging the funnel.