FAQ

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• Bring your wind sensor within 10 feet of your station and make sure it is connected to the
station.
• After 15 minutes move the wind sensor into the next room with a wall between the sensor
and the station for 1 hour.
• If there is no loss of signal in that hour, move the wind sensor just outside.
• Continue moving the wind sensor back to its original location.
• If you lose connection, look for sources of interference.
WIND ACCURACY: WHY IS MY WIND SPEED INACCURATE?
• What are you comparing your wind speed to? Your local reporting station is miles from your
location and should not be used for comparison.
• Check the unit of measure (MPH, or KMH).
• Check to see if your station receives the same repetitive wind speed recording from the
sensor multiple times.
• Check that the cups turn freely.
• Check for obstructions that prevent clear wind flow to the cups.
• Check mounting. In most cases, the wind sensor needs to be 6 feet or more above the
highest point on the roof in order to clear nearby obstructions and read accurately. A 50-foot
clearance in all directions is best.
• It is helpful to send pictures of the sensor mounting, if you need to contact customer support.
RAIN DASHES: WHY ARE THERE DASHES FOR RAIN READINGS?
Dashes indicate the connection is lost between your station and the rain sensor.
• My first thought is always to check that my batteries are good. If it has been working and
now is not, low batteries are the most common connection problem.
• Next, check your distance, resistance and interference. If everything was working previously
at the same location, this is likely not the issue. However sometimes there is new growth on
trees or bushes that cause another barrier. Radio Frequency (RF) signal does not travel well
through foliage due to the moisture content.
• Occasionally adding a new wireless electronic device to the home will cross the signal path
for the sensor. If this occurs try moving your station a few feet or turning the station 90
degrees for a better angle to receive the sensor signal.
• When you have good batteries, and good location, hold the SENSOR button for three
seconds to search for your sensors. If you regain connection while the sensor is mounted,
great. If you do not regain connection, bring the sensor within 10 feet of the station and
search again.
RAIN INTERMITTANT: WHY DO MY RAIN READINGS COME AND GO?
• RF (radio frequency) communication may come and go occasionally. This can be normal in
some environments (e.g. moister climates).
• If a sensor goes out, please wait 2-4 hours for it to reconnect on its own. Please be patience
– these stations can reconnect on, after many hours out.
• RF (radio frequency) communication is not always 100% on. Certain temporary conditions can
cause it to go out for a time (e.g. 100% humidity).