User Manual

NovaRoam EH900 User Manual
V. 1.1
Page 57
Getting Help
NovaRoam Technical Support
o World Wide Web: http://www.novaroam.com
o E-mail: [e-mail]
o FTP Server: ftp://nova-eng.com
o Voice: [phone]
o Fax: [phone]
Before calling Nova Engineering, please have the following
information ready:
o A description of the problem
o A description of any action(s) already taken to resolve the issue
o The hardware serial number and software version number
o A description of your network environment (IP addresses, route tables,
layout, etc.)
o Application of network or products
o Network load at the time of trouble (if known)