Welcome Guide Printed on recycled paper. ©2009 Bluegrass Cellular, Inc. All rights reserved.
Welcome to Bluegrass Cellularthe best network in Central Kentucky. Thank you for choosing us to be your wireless provider! As part of the Bluegrass Cellular family, you will receive a level of customer care far superior to that of our competitors. That’s because we focus all of our energy on the area where you live, work and play. There are numerous conveniently located Customer Care Centers in our service area as well as several authorized agent locations.
Locations Before using your phone, be sure to charge your battery for the recommended amount of time according to your phone’s manual. Shop our locations for adapters, car chargers, batteries and more, or visit our accessory shop online at bluegrasscellular.com. Your phone manual contains more information regarding your phone’s capabilities and phone care tips. Many user guides can be found online as dowloadable documents on our website at bluegrasscellular.com under Support, then Downloads.
Airtime/Minute Usage Calls are billed in full minute increments from the time you place a call or receive a call until the time you end the call. Any minutes incurred while outside of Bluegrass Cellular’s home coverage area may appear on subsequent bills. With call waiting, airtime is debited for both calls. Peak/Offpeak Charges Peak and offpeak charges appear on your bill when you go over the allotted number of minutes included with your plan.
Summary of Charges Section: To help you understand your first bill, the following are key sections of your statement located on the first page of your bill. Remittance Section: 1 Invoice Date: The last day of the current billing cycle. 2 Account Number: This is your Bluegrass Cellular account number. Please have this number handy when calling customer service with questions about your bill.
13 Monthly Charges Section: Details charges for services and features. Airtime usage shows the numbers of minutes used versus the number of minutes in your plan. 14 Data Usage: Shows any data packages used, in kilobytes. 15 Monthly Rate Plan: Shows package minutes and minutes used. 16 Data Package - MMS MO/MT: Shows MMS or picture messages sent from phone (MO=Mobile Originate) or received by phone (MT=Mobile Terminate).
Call Waiting Call waiting is included with your plan as a free feature. You will, however, have minutes debited for both calls that you have in your call waiting queue. Call Forwarding* There are many call forwarding options. The process of forwarding a call is free, but minutes may be debited from both accounts if one Bluegrass Cellular phone is forwarded to another. Also, long distance charges can be incurred if you forward to a long distance number.
Voice Mail offers a great way to get the message when you’re away from your phone, and it’s easy to use. • Airtime IS NOT incurred when a message is deposited in Voice Mail. • Airtime IS NOT incurred when checking messages from a landline phone. • Airtime IS incurred when checking messages from your cellphone. • Basic Voice Mail stores 15 unplayed or saved messages for up to 5 days. • Voice Mail Plus stores 20 unplayed or saved messages for up to 7 days.
When setting up your voice mailbox for the first time, follow the steps to establish your security code, record your greeting, and record your name. Once this is completed, you can choose to perform other options from the various menus. Italicized options are for Voice Mail Plus only. 1.
Text messaging is easy to use when calling or leaving a voice mai is simply not convenient. Text messaging charges are $0.20 per message, sent or received, unless you choose a package. Text messages are short - 160 characters = 1 message. Any single message over 160 characters will be counted (and billed) as a separate message.* See Features Brochure for complete information on text message pricing options, including bundled packages.
Mobile Web - Information On Demand Sign up for mobile web access and log on by selecting the icon or web browser option from your phone’s menu. Instructions vary by phone, refer to your user’s manual for complete information.
Bluetooth® Wireless Connectivity Your need to stay connected – the edge you’ve been looking for. BlueWorks Mobile Office Solutions offers you a way to wirelessly connect with voice and data, on the most reliable network available. Now you can respond quickly to questions and requests from customers and prospects – without having to wait until you get back to the office. The information you need most goes with you, wherever you go.
