User's Guide

Get Started 4
Activate Your Phone
Follow the instructions below to activate your phone if it has not already been activated.
Depending on your account or how and where you purchased your phone, it may be ready to
use or you may need to activate it on your Sprint account.
● If you purchased your phone at a Sprint Store, it is probably activated and ready to use.
● If you received your phone in the mail and it is for a new Sprint account or a new line of
service, it is designed to activate automatically.
 When you turn the phone on for the first time, you should see a
Hands Free
Activation
screen, which may be followed by a
PRL Update
screen and a
Firmware
Update
screen. Follow the onscreen instructions to continue.
● If you received your phone in the mail and you are activating a new phone for an existing
number on your account (you’re swapping phones), you can activate on your computer
online or directly on your phone.

Activate on your computer:
• Go to sprint.com/activate and complete the online instructions to activate your
phone.

Activate on your phone:
• Turn on your new phone. (Make sure the old one is turned off.) Your phone will
automatically attempt Hands-Free Activation.
• If an error occurs, touch
Activate
to override auto-activation and start the manual
activation wizard.
• Follow the on-screen prompts to complete the activation process.
To confirm activation, make a phone call. If your phone is still not activated or you do not have
access to the Internet, contact Sprint Customer Service at
1-888-211-4727
for assistance.
Tip:
Do not press the
Power
button while the phone is being activated. Pressing the
Power
button cancels the activation process.
Note:
If you are having any difficulty with activation, contact Sprint Customer Service by calling
1-888-211-4727
from any other phone.
Set Up Voicemail
You should set up your Voicemail and personal greeting as soon as your phone is activated.
Always use a password to protect against unauthorized access. Your phone automatically
transfers all unanswered calls to your voicemail, even if your phone is in use or turned off.