User's Manual
ENGLISH
21
IV. Common Problems and Solutions
(1) Why does the cursor not move while moving the digital pen on the tablet after installation?
Verify that the hardware functions properly, and check the tablet control panel (the Mac system is
in the application of the pen tablet settingÆTablet setting) to verify that the tablet driver has been
loaded. If the tablet does not appear, remove and re-install the driver.
(2) No matter how hard I press on the pen tip, the line does not become thicker, so why is
there no pressure sensitivity?
Test the pen’s pressure sensitivity as described in the section “Verifying pressure sensitivity”
above. If the testing is not ok, contact customer service.
(3) Why does the cursor move erratically or jitters when the pen is held still?
Keep the tablet at least five inches away from a monitor, modem, and other electronic devices,
because certain devices may emit electromagnetic interference.
(4) How can I get updated software?
You can download the latest driver from our website www.geniusnet.com.tw.
Follow these instructions:
1. Uninstall your current tablet driver: Click˰
˰
Finder
˱
►
˰
GO
˱
Menu ► [Applications] ►
[Genius] ►[ioCentre] ► [Uninstall].
2. Download the latest version of the driver by clicking on the link and save it into your hard disk.
3. Unzip the file in a folder on your hard disk
4. Double-click the driver in the folder where you unzipped the file and follow the installation
instruction.