62818 / 01 Programming and Troubleshooting Guide Technical Support 1-866-863-6584 www.kwikset.com 1 Mastercode 2 2 Troubleshooting: Installation 3 Troubleshooting: Door Jamming and Door Handing 4 Troubleshooting: Touchscreen 14 5 Troubleshooting: Smart Home Systems 15 6 Troubleshooting: Battery 17 7 Battery FAQ 18 1 / 18 10 11 ©2015 Spectrum Brands, Inc.
62818 / 01 1 Mastercode A About the Mastercode Using a Mastercode is an optional, added-security measure. It is not enabled by default. A Mastercode is used to add and delete user codes, but it cannot unlock the door (unless the same code is programmed as a user code, though this is not recommended). The Mastercode must be 4-8 digits.
62818 / 01 If programming is successful, the Checkmark will illuminate and you will hear one beep. If programming is unsuccessful, the “X” pattern will flash three times, and you will hear three beeps. Make sure the Mastercode has not already been programmed. Attempt the procedure again, making sure to enter the same new Mastercode in step 3 and 5. 7. Make sure switch #3 is on, and press the Program button once.
62818 / 01 C Adding User Codes with the Mastercode Enabled The procedure for adding user codes is different when the Mastercode is enabled. For instuctions on how to add user codes when the Mastercode is disabled, see the Installation and User Guide that came with your lock. 1. Keep door open. Press the Program button once. The Checkmark will flash five times and you will hear five beeps. 4. Press Lock symbol once. 5. Enter new user code. 2. Press Checkmark symbol once. 6. Press Lock symbol once. 3.
62818 / 01 D Deleting a Single User Code with the Mastercode Enabled 5. Press Lock symbol once. 1. Keep door open. Press the Program button once. The Checkmark will flash five times and you will hear five beeps. 6. Enter user code to be deleted. 2. Press Checkmark symbol once. 7. Press Lock symbol once. 3. Press Lock symbol once. 8. Re-enter user code to be deleted. 4. Enter Mastercode. Procedure continued on next page Technical Support 1-866-863-6584 www.kwikset.
2818 / 01 9. Press Lock symbol once. If programming is successful, the Checkmark will illuminate and you will hear one beep. If programming is unsuccessful, the “X” pattern will flash three times with three beeps. Make sure to enter a valid Mastercode in step 4. 10. While the door is open and locked, test the user code to make sure it no longer unlocks the door. Technical Support 1-866-863-6584 www.kwikset.com 6 / 18 ©2015 Spectrum Brands, Inc.
62818 / 01 E Deleting All User Codes with the Mastercode Enabled 1. Keep door open. Press the Program button once. The Checkmark will flash five times and you will hear five beeps. 5. Press Lock symbol once. 2. Press Checkmark symbol once. 6. Press “9” six times. 3. Press Lock symbol once. 7. Press Lock symbol once. 4. Enter Mastercode. 8. Press “9” six times. Procedure continued on next page Technical Support 1-866-863-6584 www.kwikset.com 7 / 18 ©2015 Spectrum Brands, Inc.
62818 / 01 9. Press Lock symbol once. If programming is successful, the Checkmark will illuminate and you will hear one beep. If programming is unsuccessful, the “X” pattern will flash three times with three beeps. Make sure to enter a valid Mastercode in step 4 during your next attempt. 10.While the door is open and unlocked, press the Lock symbol. If the latch bolt does not extend to lock, then all codes have been successfully deleted. Technical Support 1-866-863-6584 www.kwikset.
62818 / 01 F Disabling and Deleting the Mastercode 1. Keep door open. Press and HOLD the Program button until the Checkmark symbol illuminates (about 5 seconds). 5. Press Lock symbol once. 2. Press Checkmark symbol once. 6. Re-enter Mastercode. 3. Press Lock symbol once. 7. Press Lock symbol once. 4. Enter Mastercode. If programming is successful, the Checkmark will illuminate and you will hear one beep.
62818 / 01 2 Troubleshooting: Installation A The interior mounting screws are difficult to tighten. B The interior and exterior assembly won’t mount parallel to the door edge. C The interior assembly does not fit on the mounting plate. If you encounter any of the problems above, the deadbolt latch may be installed upside down. Remove the interior assembly, mounting plate, and exterior assembly from the door, and look at the latch inside the door hole.
62818 / 01 3 Troubleshooting: Door Jamming and Door Handing A The lock jams and the turnpiece does not rotate smoothly. B The lock beeps, the Checkmark and Lock symbols alternate flashing, and the door cannot lock. The door handing process was not executed during installation. The deadbolt latch and strike are misaligned, causing the latch to bind. Perform the manual door handing process in the Installation Guide.
62818 / 01 The hole in the door frame for the latch bolt is not drilled deep enough. The clutch is disengaged. Remove the battery pack. Remove the interior assembly from the door. Verify that the lock can be operated smoothly with the key while the interior is removed. Attempt to rotate the turnpiece on the interior assembly to the vertical position. If it cannot rotate to the vertical position, the clutch has become disengaged. Make sure the hole in the door frame is drilled at least 1” (25 mm) deep.
62818 / 01 C The door handing process does not happen automatically when the batteries are installed. The handing process may have been executed previously. The battery level is too low. This is indicated by the Checkmark and Lock symbols flashing simultaneously five times with five beeps. Use a fresh set of batteries, and perform the door handing process again.
62818 / 01 4 Troubleshooting: Touchscreen A The touchscreen is unresponsive. Screen activation One-second pause To activate the screen, use one of the three options below: The lock requires a one-second pause immediately after locking or unlocking before the touchscreen will re-activate. Fully remove hand from screen until the Checkmark or Lock symbol turns off, and then activate the screen again. 1. Touch screen with palm or back of hand until digits illuminate. 2.
62818 / 01 4 Troubleshooting: Smart Home Systems A The lock fails to pair with a smart home system. The lock was not removed completely from another network before being paired with the new network. Follow your smart home system’s instructions to remove (exclude/unpair) the device from any other network. Then, attempt to pair (add/include) the lock again. The lock is not close enough to the controller.
62818 / 01 B I can see the lock in my controller, but I can’t control it from the controller. with a key so that the lock status transmits to the system. If it still does not communicate, remove (exclude/unpair) the lock from your system. Then, pair (add/include) the lock with your system again. If the problem persists, add a repeater or router between the controller and lock if none presently exist in the system. The system needs a repeater or router to reach the lock.
62818 / 01 5 Troubleshooting: Battery A The batteries drain within one day. The lock must be replaced. Contact Technical Support. B The batteries drain within one week. The Wireless Card LEDs are staying on. Remove the battery pack, press and hold the program button for 10 seconds. Replace the battery pack. If the Wireless Card LEDs continue to stay on, contact Technical Support. C The batteries drain within a few weeks. The smart home system’s user interface falsely reports a low battery.
62818 / 01 6 Battery FAQ How long will the lock operate on a set of batteries? I replaced my batteries less than a year ago and need to replace them again. Based on 10 operations per day, a single, new set of Alkaline batteries will operate the lock for over a year. Check your door alignment. If the deadbolt makes several unsuccessful attempts to lock or unlock the door, it may mean that the door is warped and the latch does not line up correctly with the strike.
