66856 Rev 01 English Quick Start and Troubleshooting Guide
Welcome to the Kwikset family! This guide will get you up and running with your new Halo Touch Fingerprint Smart Lock. If you have any issues, please visit our support center: kwikset.com/halo-touch or call us at 1-800-327-5625.
Getting started For an interactive version of this installation guide, please download the Kwikset app: kwikset.
Table of contents Parts in the box ................................................4 Required tools ..................................................5 Installation ...........................................................7 Download the app.........................................17 Reference guide .............................................19 Frequently Asked Questions ...................
Parts in the box Exterior assembly Battery pack Step 1 Interior assembly 03809 Interior cover actual size Latch Step 2 Strike 4 46780 actual size
Step 3 Step 4 49191 actual size Required tools Mounting plate Step 5 Keys 64844 actual size Batteries SmartKey™ tool 68611 actual size 64109 actual size Phillips head screwdriver No electric drills 5
Installation
! Remove your existing deadbolt 1-3/4” to 2” (44mm - 51mm) 2-1/8” (54mm) If drilling a new door, use the supplied template and instructions available at: kwikset.
1 Install the latch A Extend the latch bolt. If your door requires a drive-in latch, please contact Kwikset at 1-800-327-5625. B UP is on top. 03809* (2X) C If the D-shaped hole is not centered in the door hole, rotate the latch face to extend the latch. *Use the longer screws if the holes are worn out. [OUTSIDE] 8 You will have two extra screws.
2 Install the strike 46780* (4X) *Install the longer screws closest to the door jamb.
3 Install the exterior assembly [OUTSIDE] A Cable goes under the latch.
[INSIDE] Keep parallel to the door edge Tighten the screws evenly. DO NOT over-tighten. 64844 (2X) B Route the cable through the center hole, then push into the bottom hole. C Insert the key and test the latch. If the latch does not extend or retract smoothly, adjust the screws.
4 Install the interior assembly A Make sure the turnpiece shaft is pointing up as shown below. Remove the interior cover from the interior assembly. Incorrect: B If the turnpiece shaft is not pointing up, put the cover back on and rotate the turnpiece until you hear a click.
C Connect the cable. Ensure a tight cable connection. align Secure the interior assembly onto the mounting plate. D Lay cable flat inside the bottom of the interior housing. 49191 (2X) E Ensure the spindle fully engages with the turnpiece shaft.
5 Perform the door handing process Install 4 AA batteries into the battery pack. With the door open, install the battery pack to initiate auto-handing. NOTE: Lock must be installed on the door before installing the battery. The latch will retract and extend to learn the orientation of the door. Then the status LED will indicate success or failure. Status LED GREEN: RED: 14 Successful. Proceed to the next step. Unsuccessful. Make sure the lock interior and batteries are correctly installed.
Secure the interior cover onto the interior assembly. 64109 (3X) You may need to rotate the turnpiece to align with the turnpiece shaft. For additional security, you may choose to lock the window by installing the security screw. 68611 (1X) [INSIDE] When the window is locked, you will need to remove the entire cover to access the battery pack and buttons.
Download the app & create an account
Create your account Follow the setup instructions in the Kwikset app to create your account: kwikset.com/app The Kwikset app is needed to use this lock. If this lock was professionally installed (or installed by someone other than the homeowner), make sure this step is performed by the homeowner.
Reference Guide
Locking Unlocking To lock your door, place any finger on the fingerprint sensor. The light bar will display the following animations, beep once, and the door will lock. To unlock your door, place your enrolled finger on the fingerprint sensor. The light bar will display the following animations, beep once, and the door will unlock. Orange sweep, moving toward door edge All LEDs orange for 2 seconds All LEDs blue during authentication Green sweep, moving away from door edge.
Enabling Amazon Alexa Enabling Google Assistant Follow the setup instructions to enable Amazon Alexa: Follow the setup instructions to enable Google Assistant: Amazon Alexa Guide 20 Google Assistant Guide
SmartKey Re-key Re-key the lock to work with your existing key by following the SmartKey Re-key instructions. NOTE: If Auto-Lock is enabled, remove the battery pack before re-keying your lock.
Exterior LED Indicators 22 Orange: Locking Green: Unlocking Blue: Authenticating fingerprint Red: Low battery or door jam
Interior LED Indicators Green Red Solid: Blinking: Solid: Blinking: Action successful Unlocked Door handing unsuccessful Low battery or action unsuccessful Blue Orange Solid: Blinking: Bluetooth pairing successful Bluetooth pairing mode Solid: Blinking: Entering network Locked or network/ reset mode system mode 23
Manual Door Handing If needed, the door handing process can be initiated manually. This is useful if the lock is being moved to a different door. 1. Remove battery pack. 2. Press and HOLD the Program button while reinserting the battery pack. Release the Program button after 3 seconds. The status LED will flash red Status and green. LED 3. Press the Program button once more. 24 4. The latch bolt will extend and retract to learn the orientation of the door.
Network Reset Network Reset will delete all Wi-Fi settings, Bluetooth pairings, user associations, and remove the lock from the account. 1. Press and HOLD “A” for 10 seconds. You will hear 1 short beep and see an amber LED Note: After 3 seconds, you will hear 1 short beep and see a blue LED. You should continue to hold “A” to enter network reset mode. 3. Press and release the Program button to confirm network reset.
System Reset System Reset will delete all users, fingerprints, and lock settings including lock handing. 1. Press “A” 10 times. You will hear 1 short beep and see a blinking amber LED to indicate it is in system reset mode. 2. Press and release the Program button to confirm system reset. Program button 3. If successful, you will hear 1 long beep and see a green LED, and Successful: the reset process will begin.
Factory Reset Factory Reset will delete all Wi-Fi/Bluetooth pairings, users, remove the lock from the account, and reset all lock settings. 1. Remove battery pack. 2. Press and HOLD the Program button while reinserting the battery pack. Status Keep holding LED the button for 30 seconds until the lock beeps and the status LED flashes red. 3. Press the Program button once more. The LED will flash green and red, and the autohanding process will begin. 4.
Device Compatibility iOS 12 and higher • Apple iPhone 6 • Apple iPhone 6S • Apple iPhone 7 • Apple iPhone 7S • Apple iPhone 7 Plus • Apple iPhone 8 • Apple iPhone 8 Plus • Apple iPhone X • Apple iPhone XR • Apple iPhone XS • Apple iPhone XS • Apple iPhone XS Max • Apple iPhone 11 • Apple iPhone 11 Pro • Apple iPhone 11 Pro Max • Apple iPad Air 2 • Apple iPad Pro 28 Android 8.
Router Compatibility • Router-TP Link (450 Mbps wireless N Router TLWR940N) • Linksys WRT32X Gaming Router • NETGEAR Orbi Whole Home WIFI System Triband WIFI • TP Link- AC1750 • Linksys EA6350 Wi-Fi Wireless Dual-Band+ Router with Gigabit & USB • ASUS 3-In-1 Wireless Router (RT-N12) • TP-LINK TL-WR702N • Netgear R6700-100NAS Nighthawk AC1750 Smart Dual Band WiFi Router (R6700) • Netgear WNR3500 v2 • Netgear WNR3500L • Mi router 4 Dual Band 2.4 and 5GHZ • D-Link DIR816 Dual Band 2.
Halo Touch at a Glance Exterior Interior (cover removed) Light bar Battery pack Button “A” Fingerprint sensor Program button Status LED SmartKey™ tool access Keyway Troubleshooting If you have any issues, please visit our support center: kwikset.com/halo-touch or call us at 1-800-327-5625.
Important Safeguards 1. Read all instructions in their entirety. 2. Familiarize yourself with all warning and caution statements. 3. Remind all family members of safety precautions. 5. If using the Auto-Lock features, make sure you have your smartphone or standard key with you to prevent locking yourself out. 6. Familiarize yourself with all light bar error notifications. 7. Replace low batteries immediately. 4. Always have access to your lock’s standard key. 8.
Frequently Asked Questions
Door Preparation Q: What is the door thickness requirement for Halo Touch? A: Halo Touch supports 1-3/4” to 2” (44mm - 51mm) door thickness. Q: Is there a door thickness kit for Halo Touch to support doors thicker than 2” (51mm)? A: Yes, a kit (83033) is available to install Halo Touch on doors with a thickness between 2” (51mm) and 2-1/4” (57mm). Call our support center at 1-800-327-5625 to order a thick door kit.
Installation Q: How do I install Halo Touch on my door? A: Refer to the Installation section of this guide or follow the steps in the Interactive Guide to install the lock. Q: Why is the lock performing the opposite when I’m locking or unlocking the door using the Kwikset app? A: Perform the following steps to correct the issue: 1. Remove the cover and interior assembly from the door. 2. Put the cover back on the interior and rotate the turnpiece until the turnpiece shaft is pointing up. 3.
Q: How do I “hand” or calibrate my lock? A1: The first time the battery is inserted, the lock will perform automatic calibration, or “handing.” You will know the handing is taking place when the latch bolt retracts and extends on its own. A2: The first time that lock or unlock is performed using the Kwikset app, pin code, or fingerprint, the lock will automatically perform latch calibration. A3: Perform Manual Door Handing steps. Q: The turnpiece is difficult to turn by hand.
Batteries Q: How do I replace the (4) AA batteries? A: Complete the following steps: 1. Slide interior cover window up or remove interior cover. 2. Remove the battery pack. 3. Replace the batteries. Q: How can I tell if the batteries need to be replaced? A1: The interior status LED will blink red instead of amber when the batteries are low. A2: The exterior LED will flash red indicating a low battery level in the deadbolt.
Q: What can I do if I frequently need to replace batteries? A1: Check that the door is properly aligned. For helpful tips on getting the door to align, refer to the Warped Door Installation Guide. Resistance to both locking and unlocking because of door misalignment will reduce both motor and battery life. A2: Check that the lock is properly installed, and the cable is routed and stored correctly.
Kwikset App Q: What app do I use to manage Halo Touch? A: Kwikset App is used to manage Halo Touch as well as Halo Touchscreen, Halo Keypad, and Aura. Q: Where can I download the Kwikset app? A: The Kwikset App is available for free download from Google Play or App Store by searching for “Kwikset” and installing the “Kwikset Smart Lock App.” kwikset.com/app Q: Where can I get help with the Kwikset app? A: The Kwikset App Support page can help answer any questions you have about the Kwikset app.
Q: How do I create an account to be able to manage Halo Touch using the Kwikset app? A: Please refer to the app tutorial for Creating Your Account. Q: How do I create a “Home” within the Kwikset app? A: Please refer to the app tutorial for Creating Your First Home. Q: How do I add a lock within a “Home” in the Kwikset app? A: Please refer to the app tutorial for Adding Your First Lock. Q: How do I discover or pair the lock in the Kwikset app? A: Please refer to the app tutorial for Adding Your First Lock.
Kwikset App (continued) Q: How do I reset my password for my Kwikset account? A1: If you know your current password, complete the following steps: 1. Open the Kwikset app. 2. Tap the icon. 3. Select Account Settings. 4. Select Account. 5. Select Change Password. 6. You will be prompted to enter your old password, then the New Password fields must be filled out. A2: If you do not remember your password, complete the following steps: 1. Open the Kwikset app. 2. Tap the icon. 3. Select Log Out. 4.
Q: How do I change my security question for my account? A: Complete the following steps: 1. Go to GoConcourse.com 2. Enter your email and password. 3. Select the icon. 4. Select Change Security Questions. 5. Follow the steps to update your security question and answer. NOTE: If prompted, select Kwikset (US) or Weiser (Canada). Q: How do I disable my account? A: Complete the following steps: 1. Go to GoConcourse.com 2. Enter your email and password. 3. Select the icon. 4.
Kwikset App (continued) Q: How do I enroll the fingerprint of another person that I want to be able to use the lock? A: Complete the following steps: 1. Open the Kwikset app. 2. Select the lock. 3. Tap on the icon. 4. Add a user fingerprint by following the instructions. Q: How do I delete a user account? A: Complete the following steps: 1. Open the Kwikset app. 2. Select the lock. 3. Tap on the icon. 4. Select the user you would like to delete. 5. Select Delete.
Q: How do I disable a user account? A1: Complete the following steps: 1. Open the Kwikset app. 2. Select the lock. 3. Tap on the icon. 4. Select the user you would like to disable. 5. Toggle the option to Disable Fingerprint. This will disable the user from using their enrolled fingerprint to unlock. A2: Another option is to enable Secure Mode which disables all enrolled fingerprints. The only way to unlock is to use the physical key. Complete the following steps: 1. Open the Kwikset app. 2.
Kwikset App (continued) Q: How do I limit the access times for a user? A: Complete the following steps: 1. Open the Kwikset app. 2. Select the lock. 3. Tap on the icon. 4. Select the user. 5. Select Schedule Type. 6. Select your desired schedule type and specify the desired access times.
