Owner's Manual

Enhanced Voice Service
KVH’s Enhanced Voice Service is a managed solution optimized for satellite communications and fully integrated into the
KVH ONE Global HTS Network. Network voice prioritization assures that bandwidth is allocated to the telephone line to ensure
a high-quality VoIP connection. With Enhanced Voice Service you will enjoy always-on voice connections and a great suite of
convenient features and account management tools that you can access anywhere in the world!
DS_TracNetH30_AirtimeRates_0622
KVH ONE TracNet H30 Airtime Rate Sheet
General Terms
• All prices are in $USD and do not include any taxes or fees that may apply.
• All services and plans are subject to the KVH Master Services Agreement.
• HTS network published data rates are rate plan maximums and may vary in
different regions and under different conditions. Service reception may be affected by
environmental or operational conditions and its uninterrupted availability is not
guaranteed.
• No annual contract for purchased equipment; rate plans are month-to-month,
automatically renewing on a monthly basis. For leased terminal equipment, the
contract term must be concurrent with, and extend to, the end of the lease period.
• VoIP-only Suspension Plan is offered at $50/month with no limitation on the number of
months. May not be used as activation plan. Plan change fee does not apply.
• When not in use, cellular service may be suspended independently of the satellite
service. A $9.99/month fee applies during suspended months.
• Subscribers are not permitted to use the global HTS service for BitTorrent
and all such data-intensive applications and protocols will be blocked by KVH.
• Subscribers are permitted to change HTS rate plans and switch between unlimited use
and metered plans with certain restrictions. $100 fee applies for plan changes to lower
priced plans (excluding VoIP-only Suspension Plan), except during the first 90 days of
service to allow the subscriber to determine the plan most appropriate for their usage
needs. For complete details on plan changes, “Airtime Rate Plan Change/Suspension
Policies” at kvh.com/airtimeresources.
• One voice line with a KVH-assigned phone number is provided at no charge and is carried
via the global HTS network. A user-specified voice line phone number is $31/month.
• Virtual local phone numbers can be added for a monthly fee of $31 per number (5 max.)
where available/subject to in-country regulations.
• Both incoming and outgoing calls are charged at $0.59/minute. A few select countries
and satellite phone services are blocked. Contact KVH Airtime Services for special rates
for these areas and services.
• Global Static IP Service is available for $30/month per IP address. Visit kvh.com/staticip
for details.
• BitTorrent and all such data-intensive applications and protocols will be blocked by KVH.
Additional Terms for Unlimited Use Rate Plans
• When the data allocation for the high-speed rate plan has been consumed, service will
automatically shift to the reduced data rate plan with no overage charges until the end
of the calendar month. The high-speed data allocation will reset on the first day of the
following month.
kvh.com/one
EMEA Headquarters
KVH Industries A/S · Kokkedal, Denmark
+45.45.160.180 · [e-mail]
World Headquarters
KVH Industries, Inc. · Middletown, RI U.S.A.
+1.401.847.3327 · [e-mail]
Asia-Pacific Headquarters
KVH Industries Pte Ltd. · Singapore
+65.6513.0290 · [e-mail]
©2022 KVH Industries, Inc. KVH, KVH ONE, TracNet, and the unique light colored dome with dark contrasting baseplate are trademarks of KVH Industries, Inc.
All other trademarks are the property of their respective companies.
*The map depicts expectations for the KVH ONE global HTS network’s coverage for the
TracNet H30. For the most up-to-date coverage maps, visit kvh.com/tracnetmaps.
Actual coverage and availability may vary. Data rates may also vary in different regions.
KVH provides no guarantees of satellite coverage or availability.
Ku-band Coverage
TracNet H30 has a 2-axis stabilized antenna pedestal design that
does not provide coverage in areas where the satellite is directly
overhead.
TracNet H30 Global HTS Coverage
*For the most up-to-date coverage maps, visit kvh.com/tracnetmaps.
Actual coverage and availability may vary. Data rates may also vary in different regions.
KVH provides no guarantees of cellular coverage or availability.
TracNet H30 Cellular Coverage
The KVH ONE cellular airtime plan is a monthly credit towards usage in all
active destination zones. Usage is calculated and charged by the MB at each
destination zone’s $/GB rate. The Tier 1 and Tier 2 zones are on (active) by
default, while you have the option to activate the Tier 3 and Tier 4 zones. Visit
kvh.com/lteglobalzones for details.