User Manual

30
Troubleshooting
Operational status What to check Measures
1. Ice maker does
not work
1. Is Power supplied? 1. Supply power.
2. Is the switch set to "ICE"? 2. Set the switch to "ICE".
3. Is power supplied at 115 V ± 10 %?
3. Check the power and make sure to use
a dedicated power outlet.
2. Water is not
supplied.
1. Is water valve closed? 1. Open the water valve.
2. Is water inlet hose installed properly? 2. Check and take necessary measures.
3. Is water flowing?
3. Check the water source.
4. Is water valve working?
4. Check and contact the customer service
center if necessary.
3. The product works
but fails to make
quality ice cubes.
(Ice quality is poor
or cubes are too
large)
1. Check if the water distributor is not
clogged.
1. Remove any foreign object from the
water distributor holes.
2. Is water flowing?
2. Shu
t of the water supply and check
the filters
3. Is compressor working?
3. Check and contact the customer service
center if necessary.
4. Is the air filter dirty and ventilation
poor?
4. Clean the air filter thoroughly.
5. Is the fan motor of the condenser
running?
5. Check and contact the customer service
center if necessary.
6. Is there any heat source or heating
device around?
6. Make sure that all heat sources are
as far from the ice maker as possible.
7. Is sufficient water supplied, or does
the water trough have enough water?
7. Check water supply and try turning off
the product and turn it back on.
4. Not a
service issue.
1. A small flow of water into the ice bin is not a malfunction.
2
. A slight vibration is normal and not a malfunction.
5. Ice cubes are
too cold.
1. Is the ambient temperature around
the ice maker lower than 50 ℉ ?
1. Ambient temperature around the ice
maker must be higher than 50 ℉ .
2. Is water sufficiently supplied?
2. Lack of water causes subcooling.
Control the amount of supplied water.
6. Ice maker is
too noisy or makes
strange noises.
1. Is the floor level,stable and strong enough?
1. Make sure that the floor is level and
strong enough for the weight of the
ice maker.
7. Ice bin is filled
with water.
1. Is drain hose clogged?
1. Remove any foreign object from drain
hose.
If the ice maker is not performing as designed, check the following items.
If the symptoms still persist, contact the dealer or manufacturer.