User guide

C-2 AT8910/AT8940
www.kontron.com
C.1 Returning Defective Merchandise
Before returning any merchandise please do one of the following:
•Call
1Call our Technical Support department in North America at [phone] and in EMEA at +49 (0)
8341 803 333. Make sure you have the following on hand: our Invoice #, your Purchase Order #,
and the Serial Number of the defective unit.
2Provide the serial number found on the back of the unit and explain the nature of your problem to
a service technician.
3The technician will instruct you on the return procedure if the problem cannot be solved over the
telephone.
4Make sure you receive an RMA # from our Technical Support before returning any merchandise.
•E-mail
1Send us an e-mail at: [e-mail]
in North America and at: orderprocessing@kontron-
modular.com in EMEA. In the e-mail, you must include your name, your company name, your
address, your city, your postal/zip code, your phone number, and your e-mail. You must also
include the serial number of the defective product and a description of the problem.
C.2 When Returning a Unit
•In the box, you must include the name and telephone number of a contact person, in case further
explanations are required. Where applicable, always include all duty papers and invoice(s)
associated with the item(s) in question.
•Ensure that the unit is properly packed. Pack it in a rigid cardboard box.
•Clearly write or mark the RMA number on the outside of the package you are returning.
•Ship prepaid. We take care of insuring incoming units.
North America EMEA
Kontron Canada, Inc. Kontron Modular Computers GmbH
4555, Ambroise-Lafortune Sudetenstrasse 7
Boisbriand, Québec 87600 Kaufbeuren
J7H 0A4 Canada Germany