User's Manual

76 06/09/03 ReVolution User Manual 1.00
Returning Defective Merchandise
Before returning any merchandise, please follow these instructions:
1. In the USA / North America, contact:
KMC Technical Support
Technical Support hours are: 7:00AM to 6:00PM – Monday – Friday
TEL: [phone] (Toll free in US and Canada)
[phone]
FAX: [phone]
E-mail:
[e-mail]
In Europe:
Contact our Service Department and request an
RMA # (Return Material Authorization) by:
Fax: [phone]
E-mail:
[e-mail]
In Asia:
Contact your sales representative and request an
RMA # (Return Material Authorization) by:
FAX: [phone]
E-mail:
[e-mail]
In China:
Contact your sales representative and request an
RMA # (Return Material Authorization) by:
FAX: [phone]
E-mail:
[e-mail]
2. Make sure that you receive a RMA # from Kontron-Service before returning any merchandise. Clearly write or
mark this number on the outside of the package you are returning.
3. Include the name and telephone number of a person whom we can contact for further explanations if necessary
when returning goods. Where applicable, always include all duty papers and invoice(s) associated with the
item(s) in question.
4. Ensure that the unit is packed in its original box, if available, or packed to avoid shipping damage.
5. Include a copy of the RMA form and problem description.