Print Status Notifier User’s Guide
Contents 1 2 3 Introduction 1.1 Operating environment ..................................................................... 1-1 1.2 Main functions ................................................................................... 1-2 Installing Print Status Notifier 2.1 Installation ......................................................................................... 2-1 Installation procedure ..................................................................... 2-1 2.2 Uninstallation .......
.5.3 Removing monitored devices ....................................................... 3-15 Operating procedure .................................................................... 3-15 3.5.4 Specifying authentication settings ............................................... 3-16 Operating procedure .................................................................... 3-16 3.5.5 Specifying the notification method ............................................... 3-20 Operating procedure .................
About this Product Print Status Notifier is a program that is located on the taskbar and that notifies the user of the job status (job information) by monitoring the jobs, such as print and fax jobs that are executed from a device (printer or MFP). With Print Status Notifier, not only can you monitor the jobs (PC Jobs) that are executed from a computer, but you can also monitor the jobs (Device Jobs) that are executed from the operation panel on the device.
Introduction 1 1 Introduction 1.1 Operating environment The operating environment of Print Status Notifier is described below.
Introduction 1.2 1 Main functions The main functions of Print Status Notifier are described below. - Notifies the job information. If a job such as a print job is monitored and there is a change in the status of that job, the job information is notified to Print Status Notifier. The two types of jobs that can be monitored are described below.
Installing Print Status Notifier 2 Installing Print Status Notifier 2.1 Installation 2 Install Print Status Notifier on your computer. 2 Note The authorization of the Windows administrator is required to install Print Status Notifier. Be sure to quit all the programs (including virus check programs) that are running. Installation procedure 2.2 1 Double-click Setup.exe to start the installation program. 2 Follow the on-screen instructions to install.
Using Print Status Notifier 3 Using Print Status Notifier 3.1 Starting and quitting Print Status Notifier 3.1.1 To start 3 To start Print Status Notifier, select Start – All Programs (or Programs) – KONICA MINOLTA – Print Status Notifier Ver3 – Print Status Notifier. 3.1.2 To quit To quit monitoring jobs, follow the procedure described below to quit the Print Status Notifier program. Operating procedure 1 Right-click the Print Status Notifier icon on the taskbar. A menu appears.
Using Print Status Notifier 3.2 3 About the menu By right-clicking the Print Status Notifier icon on the taskbar, a menu appears. Menu Description Job Information Displays the Job Information dialog box, and the job information (job status and job type) can be checked. % Refer to “Checking the job information” on page 3-22. Job List Displays the Job List dialog box so that jobs being performed by monitored devices and job logs can be viewed.
Using Print Status Notifier 3.3 3 Job information notification flow This section describes how the job information is notified to the user. With PC jobs, the flow of job information notification differs depending on the whether or not the device is compatible with OpenAPI. Separate descriptions are provided for devices compatible with OpenAPI and for devices incompatible with OpenAPI. % For specifying the User Authentication settings on a device, refer to the user’s guide of the device. 3.3.
Using Print Status Notifier 3.3.2 3 Device Job (when User Authentication is enabled) If User Authentication is enabled on a device, the information of the job executed from the operation panel of the device is automatically notified to Print Status Notifier. 2 Note The job information of a job that was executed by a public user is not automatically notified. The jobs must be monitored manually. % For information on public users, refer to the user’s guide of the device. 2.
Using Print Status Notifier 3.3.3 3 Device Jobs (when User Authentication is disabled) If User Authentication is disabled on a device, the jobs must be monitored manually. 3. Returns to desk 2. Displays the job number 5. Monitors jobs 6. Executes the job 1. Executes a job 4. Manually monitors the job 7. Displays the job information Flow of job information notification 1 The user executes a job on the operation panel of the device.
Using Print Status Notifier 3.4 3 Setting flow To notify the user of the job information, the settings described below are required. Operating procedure 1 Check that the device to be monitored is registered. – 2 If it is not yet registered, register the device to be monitored. % Refer to “Registering devices to be monitored” on page 3-11. Specify the method for job information notification. – % Refer to “Specifying the notification method” on page 3-20.
Using Print Status Notifier 3 3.5 Setting method 3.5.1 About the Settings dialog box Right-click the Print Status Notifier icon on the taskbar, and then select Setting from the menu that appears. The Settings dialog box appears. 1 2 3 4 5 6 7 No Name Description 1 Monitored Device Setting Select to display on the right side of the dialog box the list of devices specified to be monitored. Devices registered to be monitored can be checked and monitored devices can be added or removed.
Using Print Status Notifier 3 No Name Description 4 Settings page Displays the settings for the item selected on the left side of the dialog box. 5 [Help] button Click to display the online Help. 6 [OK] button Click to apply the changed settings and close the Settings dialog box. 7 [Cancel] button Click to cancel the changes to the settings and close the dialog box.
Using Print Status Notifier 3 Page of registered device details Name Description Device Name Displays the device name. Printer Name Displays the printer name (registered with the operating system) for the device. % Refer to “Registering devices to be monitored” on page 3-11 Model Name Displays the model name for the device. IP Address/Host Name Displays the IP address or host name of the device. Job Delete Displays Support if the device enables jobs to be deleted from the application.
Using Print Status Notifier 3 Notify Setting page From the Notify Setting page, specify the method used by the device to send job information notifications. For details, refer to “Specifying the notification method” on page 3-20.
Using Print Status Notifier 3.5.2 3 Registering devices to be monitored In order for the user to be notified of device job information, the device to be monitored must be registered in the monitored device list. The following procedure describes how to start the Monitored Device Registration Wizard and register a device. Registration procedure using the Monitored Device Registration Wizard 1 In the Monitored Device Setting page, click the [Register Monitored Device] button.
Using Print Status Notifier 2 Select the printer to be monitored. – 3 3 The printers that can be monitored appear in the list. If the printer to be monitored does not appear in the list, click the [Next] button without selecting a device. If no device is selected, only jobs that were performed on the device are monitored. Click the [Next] button. The following page appears. 4 Type in the IP address or host name of the device, and then click the [Next] button.
Using Print Status Notifier 3 When a connection with the device is confirmed, the following page appears. This page appears only for devices where authentication information must be specified. 5 Specify the authentication information for connecting to the device, and then click the [Next] button. – For details on user authentication and account track settings, refer to “Specifying authentication settings” on page 3-16. The following page appears.
Using Print Status Notifier 6 3 Specify the registration name for the device, and then click the [Next] button. The following page appears. 7 Check the device information to be registered, and then click the [Next] button. – Additional information for the device can be entered. The following page appears. 8 Click the [Completed] button. – To enable notification of device jobs, select the “Monitor the jobs executed by the device (copy, fax, etc.)” check box.
Using Print Status Notifier 3.5.3 3 Removing monitored devices The monitoring of a device can be canceled. Operating procedure 1 In the Monitored Device Setting page, select the device to be removed. – 2 For details on displaying the Monitored Device Setting page, refer to “About the Settings dialog box” on page 3-7. Click the [Remove Monitored Device] button. A confirmation message appears, asking whether or not to remove the device. 3 Click the [Yes] button. The selected device is removed.
Using Print Status Notifier 3.5.4 3 Specifying authentication settings If User Authentication is enabled on the device that is to be monitored, the authentication settings for logging in to the device must be specified. Since the necessary authentication settings are normally specified when a device to be monitored is registered, it is not necessary to change the authentication settings.
Using Print Status Notifier 3 3 Click the [Authentication Setting] button. The Authentication Setting dialog box appears. 4 Click the User Authentication/Account Track tab. 5 Specify the user authentication settings. Select the “User Authentication” check box, and then type in the user name and password. – To set the device so that an external server is used for authentication, select the external server to be used for authentication from the “Domain Name” list.
Using Print Status Notifier 3 6 Specify the account track settings. Select the “Account Track” check box, and then type in the account name and password. 7 Check the specified authentication information. – To save the specified authentication information on the computer, select the “Save the authentication information” check box.
Using Print Status Notifier 8 3 Specify the OpenAPI settings. Click the bizhub OpenAPI Authentication tab. The following page appears. 9 Type in the logon name and the password.
Using Print Status Notifier 10 3 Click the [OK] button. The settings are applied, and the Settings dialog box is closed. The authentication settings are specified. 3.5.5 Specifying the notification method Specify the method for sending job information notifications. Operating procedure 1 Display the Settings dialog box. – 2 For displaying the Settings dialog box, refer to “About the Settings dialog box” on page 3-7. Select “Notification Setting”. The Notify Setting page appears.
Using Print Status Notifier 3 Specify the notification method. – – – – 4 3 For the notification method, you can select “Notify me by popup Job Information.”, “Notify me by changing the icon on the task tray”, or “Play a sound”. If “Notify me by changing the icon on the task tray” is selected, the icon on the taskbar is changed, it blinks, and is notified according to the status of the device being monitored. ( Completed normally, Stopped, Abort) If “Play a sound.
Using Print Status Notifier 3.6 3 Checking the job information This section provides descriptions on the methods for checking job information. 3.6.1 Viewing the job information You can check the job information that is notified from the device in the Job Information dialog box. If “Notify me by popup Job Information.” is specified as the notification method of the job information, the status of the job being monitored is displayed in the pop-up dialog box.
Using Print Status Notifier 3 No Name Description 1 Message area Displays the message and icon that notify the job status. 2 Completed normally Displays that the job was completed normally. Stopped Displays that a job was stopped when an error, such as a paper jam, occurs. When the error is canceled, the job can continue. Abort Displays that a job was canceled and not executed when a transmission error or timeout occurs. Message details Displays job information details.
Using Print Status Notifier 3 Dialog box of when a job is completed normally Dialog box of when a job is stopped Print Status Notifier 3-24
Using Print Status Notifier 3 Dialog box of when a job is abort 3.6.2 Viewing the job list The list of jobs for which notifications are sent from the device can be viewed in the Job List dialog box. To display the Job List dialog box, right-click the Print Status Notifier icon in the taskbar, and then click “Job List” in the menu that appeared. The Job List dialog box contains the Monitoring Job List tab and the Job History tab.
Using Print Status Notifier 3 1 2 3 4 5 No Name Description 1 Tabs Switches between the lists that are displayed. 2 3 Monitoring Job List Displays jobs that are currently being monitored. Job History Displays jobs that have been completed. Job list Displays the list of the jobs. Document Name Displays the names of documents that have been processed. Job No. Displays the job number. Status Displays the status of the jobs. Job Type Displays the job type, such as Print or Fax.
Using Print Status Notifier 3 Monitoring Job List tab Job History tab Print Status Notifier 3-27
Using Print Status Notifier 3.7 3 Checking the device status From the Device Status dialog box, the status of devices can be checked. To display the Device Status dialog box, right-click the Print Status Notifier icon in the taskbar, and then click “Device Status” in the menu that appeared. The Device Status dialog box appears.
Using Print Status Notifier 3 No Name Description 1 Toolbar Click to switch between the “Icon” and “Details” displays.The display can also be switched from the displayed menu by clicking [,] next to this button. A black circle is added next to the display method that is currently displayed. [View] button Click to update the latest device status.
Using Print Status Notifier 3.8 3 Checking the job information manually If User Authentication is disabled on the device, manually register the job to be monitored in order to begin monitoring the device job. Job information can be checked manually only for devices where the “Monitored the jobs executed by the device (copy, fax, etc.)” check box was selected. 2 Note To start monitoring a job manually, the job number that is displayed on the operation panel of the device is required.
Using Print Status Notifier 2 Click [,], and then select the device that is to monitor the job. – 3 The only devices that are displayed are those where jobs performed by the device are monitored. From the “Active Job List”, select the job to be monitored. – – 4 3 Select the job for the job number that appeared in the control panel of the device. Click the [Refresh the active job list] button to list in the “Active Job List” the jobs being performed by the selected device.
Using Print Status Notifier 3.9 3 Displaying PageScope Web Connection In Print Status Notifier, the PageScope Web Connection that is embedded into a device can be displayed, and the detailed information of the device can be checked. 2 Note PageScope Web Connection is displayed by using the IP address information of the specified device. If the IP address is not specified correctly, PageScope Web Connection will not be displayed. The display methods consist of the three methods described below.
Using Print Status Notifier 3 Clicking the device in the Device Status dialog box Right-click the Print Status Notifier icon on the taskbar, and then select Device Status from the menu that appears. The Device Status dialog box appears. Select the device in the Device Status dialog box, and then click the [PageScope Web Connection] button ( ) on the toolbar or double-click the icon ( etc.) that shows the status of the device.
Troubleshooting 4 4 Troubleshooting This chapter describes the possible problems that may occur when operating Print Status Notifier and the remedies to solve the problem. Symptoms Probable cause Remedy The job information is not notified. The device that you want to check the job information of has not been specified to be monitored. Add the device that you want to check the job information of to the device list. % Refer to “Registering devices to be monitored” on page 3-11.
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