User Guide

Troubleshooting
7
Rev. / Di181f 7-61
7.2 Error Codes
Error
code
Problem Solution
10 No answer Check the telephone line. Ensure the
receiving fax is operational.
11 The number dialled is a standard
telephone number.
Enter the fax number.
20 The transmission was interrupted by
the recipient.
21 Error during 1 page TX. Resend.
25 Memory error Ensure that enough memory is
available. Delete files which are no
longer needed.
26 ECM error Call the technical service.
29 The transmission was interrupted or
the machine was disconnected from
the mains.
30 - 36 Poor print quality Reduce the modem speed to 9600 bps.
40 The receiving fax machine has run out
of paper or has insufficient memory.
Inform the recipient.
41 Polling reception failed because
document had not been fed correctly
into the feeder.
Inform the recipient.
44 ECM error Call the technical service.
45 No loop current. Check the telephone line.
46 Other location busy. Resend later.
47 Rings fail to be recognised. Check the telephone line.
48 The other location does not respond. Inform the recipient.
49 Engaged tone is heard before the
number has been dialled.
Check the telephone line. Resend later.
50 - 60 A connection cannot be established
due to the poor telephone line.
Reduce the modem speed to 9600 bps.
71 Wrong password Check the sub-address ID and the
password for selective polling.
72 The receiving fax machine does not
have the polling function.
75 A polling signal has been received, but
the machine is not set to polling RX.
Set the machine to polling RX.
79 The receiving fax machine does not
have the mailbox function.
FE, FF Switch the machine off and then on. If
the problem persists, contact the
technical service.