InfoPrint Color 1824 MT(4985) User’s Guide G510-7276-00
InfoPrint Color 1824 MT(4985) User’s Guide G510-7276-00
Contents Safety information.............................................................................9 Learning about the printer.............................................................11 Printer configurations........................................................................................................................................................11 Selecting a location for the printer.......................................................................................................
Using the manual feeder..................................................................................................................................................41 Paper and specialty media guide..................................................43 Paper guidelines..................................................................................................................................................................43 Paper characteristics.....................................................
250 paper jam.......................................................................................................................................................................65 Understanding printer menus.......................................................66 Menus list................................................................................................................................................................................66 Supplies menu.........................................
Maintaining the printer.................................................................107 Storing supplies.................................................................................................................................................................107 Conserving supplies.........................................................................................................................................................107 Checking the status of supplies................................
Large jobs do not collate ...........................................................................................................................................................136 Unexpected page breaks occur...............................................................................................................................................136 Solving option problems................................................................................................................................
Power consumption.........................................................................................................................................................159 Index.................................................................................................
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Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure. This product uses a printing process that heats the print media, and the heat may cause the media to release emissions.
Refer service or repairs, other than those described in the user documentation, to a professional service person. CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the power supply cord or telephone, during a lightning storm.
Learning about the printer Printer configurations Basic model The following illustration shows the basic printer model: 1 Standard exit bin 2 Standard 250-sheet tray (Tray 1) 3 Manual feeder 4 Printer control panel Learning about the printer 11
Fully configured model The following illustration shows the fully configured printer model with a 650-sheet duo drawer: 1 650-sheet duo drawer (Tray 2) 2 Multipurpose feeder latch 3 Multipurpose feeder Selecting a location for the printer When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any options, leave enough room for them also.
1 304.8 mm (12.0 in.) 2 508 mm (20.0 in.) 3 304.8 mm (12.0 in.) 4 304.8 mm (12.0 in.) 5 508 mm (20.0 in.) When the printer is set up, allow clearance around it as shown.
Understanding the printer control panel Control panel item Description 1 Display Shows messages that communicate the status of the printer 2 Select Press 3 Indicator light Indicates the printer status: • • • • 4 Stop/Cancel to initiate action on a menu item. Off—The power is off. Blinking green—The printer is warming up, processing data, or printing. Solid green—The printer is on, but idle. Blinking red—Operator intervention is needed.
Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Accessing the system board to install internal options CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer. Note: This operation requires a #2 Phillips screwdriver. 1 Remove the cover.
2 Use the illustration below to locate the appropriate connector. Warning—Potential Damage: System board electrical components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors.
Installing a memory card The system board has one connector for an optional memory card. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer. 1 Access the system board.
2 Open both latches on the connector completely. 3 Unpack the memory card. Note: Avoid touching the connection points along the edge of the card. 4 Align the notches on the memory card with the ridges on the connector. 5 Push the memory card straight into the connector until it snaps into place. Make sure each latch fits over the notch located on either side of the memory card.
6 Reinstall the system board access cover. Installing a flash memory card CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer. 1 Access the system board. 2 Unpack the memory card.
3 Holding the card by its sides, align the plastic pins on the card with the holes on the system board. This ensures the metal pins line up correctly as well. 1 Plastic pins 2 Metal pins 4 Push the card firmly into place. Notes: • The entire length of the connector on the card must touch and be flush against the system board. • Be careful not to damage the connectors.
5 Reinstall the system board cover. Installing hardware options Installing a 650-sheet duo drawer The printer supports one optional drawer, which allows an additional 650 sheets of paper to be loaded. The drawer includes a multipurpose feeder. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
Attaching cables CAUTION—SHOCK HAZARD: Do not set up this product or make any electrical or cabling connections, such as the power cord, during a lightning storm. Connect the printer to the computer using a USB cable or an Ethernet cable. A USB port requires a USB cable. Be sure to match the USB symbol on the cable with the USB symbol on the printer. Match the appropriate Ethernet cable to the Ethernet port.
1 Ethernet port 2 USB port Verifying printer setup Once all hardware and software options are installed and the printer is turned on, verify that the printer is set up correctly by printing the following: • Menu settings pages—Use these pages to verify that all printer options are installed correctly. A list of installed options appears toward the bottom of the page. If an option you installed is not listed, then it is not installed correctly. Remove the option and install it again.
3 Press the arrow buttons until Reports appears, and then press . 4 Press the arrow buttons until Menu Settings Page appears, and then press . After the menu settings pages print, Ready appears. Printing a network setup page If the printer is attached to a network, print a network setup page to verify the network connection. This page also provides important information that aids network printing configuration. 1 Make sure the printer is on and Ready appears. 2 From the printer control panel, press .
Updating available options in the printer driver Once the printer software and any options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs. For Windows users 1 Do one of the following: In Windows Vista a Click . b Click Control Panel. c Click Hardware and Sound. d Click Printers. In Windows XP a Click Start. b Click Printers and Faxes. In Windows 2000 a Click Start. b Click Settings Printers. 2 Select the printer.
4 From the pop-up menu, choose Installable Options. 5 Add any installed hardware options, and then click Apply Changes. Setting up wireless printing Information you will need to set up the printer on a wireless network Note: Do not connect the installation or network cables until prompted to do so by the setup software. • SSID—The SSID is also referred to as the network name. • Wireless Mode (or Network Mode)—The mode will be either infrastructure or ad hoc.
1 Connect the power cable, and then turn the printer on. Make sure the printer and computer are fully on and ready. Do not connect the USB cable until instructed to do so on the screen 2 Insert the Software and Documentation CD. 3 Click Install. 4 Click Agree. 5 Click Suggested. 6 Click Wireless Network Attach. 7 Connect the cables in the following order: a Temporarily connect a USB cable between the computer on the wireless network and the printer.
8 Follow the on-screen instructions to complete the software installation. 9 To allow other computers on the wireless network to use the wireless printer, follow steps 2 through 6 and step 8 for each computer. Installing the printer on a wireless network (Macintosh) Prepare to configure the printer 1 Locate the printer MAC address on the sheet that came with the printer.
Configure the printer for wireless access 1 Type the name of your network (SSID) in the appropriate field. 2 Select Infrastructure as your Network Mode if you are using a wireless router. 3 Select the type of security you use to protect your wireless network. 4 Enter the security information necessary for the printer to join your wireless network. 5 Click Submit. 6 Open the AirPort application on your computer: In Mac OS X version 10.5 a From the Apple menu, choose System Preferences. b Click Network.
3 Click +. 4 Select the printer from the list. 5 Click Add. In Mac OS X version 10.4 1 From the Go menu, choose Applications. 2 Double-click Utilities. 3 Locate and double-click Printer Setup Utility or Print Center. 4 From the Printer List, choose Add. 5 Select the printer from the list. 6 Click Add. b For AppleTalk printing: In Mac OS X version 10.5 1 From the Apple menu, choose System Preferences. 2 Click Print & Fax. 3 Click +. 4 Click AppleTalk. 5 Select the printer from the list. 6 Click Add.
In Windows Vista a Click . b In the Start Search box, type D:\setup.exe, where D is the letter of your CD or DVD drive. In Windows XP and earlier a Click Start. b Click Run. c Type D:\setup.exe, where D is the letter of your CD or DVD drive. 2 Click Install Printer and Software. 3 Click Agree to agree to the License Agreement. 4 Select Suggested, and then click Next.
b Add the printer: • For IP printing: In Mac OS X version 10.5 1 From the Apple menu, choose System Preferences. 2 Click Print & Fax. 3 Click +. 4 Select the printer from the list. 5 Click Add. In Mac OS X version 10.4 and earlier 1 From the Go menu, choose Applications. 2 Double-click Utilities. 3 Double-click Printer Setup Utility or Print Center. 4 From the Printer List, click Add. 5 Select the printer from the list. 6 Click Add. • For AppleTalk printing: In Mac OS X version 10.
Loading paper and specialty media This section explains how to load the 250-sheet tray and 650-sheet duo drawer, the multipurpose feeder, and the manual feeder. It also includes information about paper orientation, setting the Paper Size and Paper Type, and linking and unlinking trays. Linking and unlinking trays Linking trays Tray linking is useful for large print jobs or multiple copies. When one linked tray is empty, paper feeds from the next linked tray.
8 Press the arrow buttons until Custom Type or another custom name appears, and then press . Submitting changes appears, followed by Paper Menu. 9 Press , and then press to return to the Ready state. Setting the Paper Size and Paper Type Note: Trays with matching Paper Size and Paper Type settings are automatically linked by the printer. When a linked tray runs out of paper, the printer draws from another tray.
5 Press the arrow buttons until Units of Measure appears, and then press . 6 Press the arrow buttons until the correct unit of measure appears, and then press . Submitting changes appears, followed by the Universal Setup menu.
2 Squeeze the length guide tab inward as shown, and slide the guide to the correct position for the paper size being loaded. Note: Use the size indicators on the bottom of the tray to help position the guide. 3 If the paper is longer than letter-size paper, push the green tab at the back of the tray to elongate it. 4 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface.
5 Load the paper stack with the recommended print side faceup. 6 Make sure the paper guides are secure against the edges of the paper. Note: Make sure that side guides are placed tightly against the edges of the paper so that the image is registered properly on the page. 7 Insert the tray. 8 If a different type or size of paper was loaded than the type or size previously loaded in the tray, change the Paper Type or Paper Size setting for the tray from the printer control panel.
1 Length guide tabs 2 Size indicators 3 Width guide tabs Using the multipurpose feeder 1 Push the multipurpose feeder latch to the left. 2 Open the multipurpose feeder.
3 Grasp the extension, and pull it straight out until it is fully extended. 4 Prepare the paper for loading. • Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. • Hold transparencies by the edges and fan them. Straighten the edges on a level surface. Note: Avoid touching the print side of transparencies. Be careful not to scratch them.
3 Width guide 4 Size indicators 6 Load the paper, and then adjust the width guide to lightly touch the edge of the paper stack. • Load paper, card stock, and transparencies with the recommended print side facedown and the top edge entering first. • Load envelopes with the flap side up. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self-stick adhesives. These envelopes may severely damage the printer..
2 When Load Manual appears, load the paper facedown into the manual feeder. Load envelopes with the flap side up. Notes: • Align the long edge of the paper so that it is flush with the right side of the manual feeder. • To achieve the best possible print quality, use only high-quality paper designed for laser printers. 3 Move the width guide until it lightly touches the sheet. Do not force the width guide against the paper, or it could be damaged. 4 Push the paper in until it stops.
Paper and specialty media guide Paper guidelines Paper characteristics The following paper characteristics affect print quality and reliability. Consider these characteristics when evaluating new paper stock. Weight The printer can automatically feed paper weights from 60 to 176 g/m2 (16 to 47 lb bond) grain long. Paper lighter than 75 g/m2 (20 lb) might not be stiff enough to feed properly, causing jams. For best performance, use 80 g/m2 (21 lb bond) grain long paper.
Unacceptable paper The following paper types are not recommended for use with the printer: • Chemically treated papers used to make copies without carbon paper, also known as carbonless papers, carbonless copy paper (CCP), or no carbon required (NCR) paper • Preprinted papers with chemicals that may contaminate the printer • Preprinted papers that can be affected by the temperature in the printer fuser • Preprinted papers that require a registration (the precise print location on the page) greater than ±2
Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality: • For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40%. Most label manufacturers recommend printing in a temperature range of 18 to 24°C (65 to 75°F) with relative humidity between 40 and 60%. • Store paper in cartons when possible, on a pallet or shelf, rather than on the floor. • Store individual packages on a flat surface.
Paper size Dimensions Universal* 148 x 210 mm (5.8 x 8.3 in.) up to 216 x 356 mm (8.5 x 14 in.) 76 x 127 mm (3 x 5 in.) up to 216 x 356 mm (8.5 x 14 in.) 250-sheet 550-sheet tray tray (standard) (optional) Optional multipurpose feeder Manual feeder Duplex Standard exit tray X X X X 210 x 279 mm (8.3 x 11 in.) up to 216 x 356 mm (8.5 x 14 in.) 7 3/4 Envelope (Monarch) 98 x 191 mm (3.9 x 7.5 in.) X X X 9 Envelope 98 x 225 mm (3.9 x 8.9 in.) X X X 10 Envelope 105 x 241 mm (4.1 x 9.5 in.
Paper type Standard 250-sheet tray (Tray 1) Optional 550-sheet tray (Tray 2) Envelopes X X Optional Manual multipurpose feeder feeder Duplex Standard exit bin X Paper labels X Paper types and weights supported by the printer Paper type Standard 250-sheet tray (Tray 1) Optional 550-sheet tray (Tray 2) Optional Manual feeder multipurpose feeder Light 1, 2 60 to 74.9 g/m2 grain long (16 to 19.9 lb bond) 60 to 74.9 g/m2 grain long (16 to 19.9 lb bond) 60 to 74.9 g/m2 grain long (16 to 19.
Paper type Standard 250-sheet tray (Tray 1) Optional 550-sheet tray (Tray 2) Optional Manual feeder multipurpose feeder Card stock— maximum (grain short) 1 Index Bristol— 163 g/m2 (90 lb) Index Bristol— 163 g/m2 (90 lb) Index Bristol— 163 g/m2 (90 lb) Index Bristol— 163 g/m2 (90 lb) Tag—163 g/m2 (100 lb) Tag—163 g/m2 (100 lb) Tag—163 g/m2 (100 lb) Tag—163 g/m2 (100 lb) Cover—176 g/m2 (65 lb) Cover—176 g/m2 (65 lb) Cover—176 g/m2 (65 lb) Cover—176 g/m2 (65 lb) Transparencies 4 170–180 g/m2
Using recycled paper and other office papers Recycled office paper produced specifically for use in laser (electrophotographic) printers may be used in your printer. However, no blanket statement can be made that all recycled paper will feed well. Generally, the following property guidelines apply to recycled paper.
Printing This chapter covers printing, printer reports, and job cancellation. Selection and handling of paper and specialty media can affect how reliably documents print. For more information, see "Avoiding jams" and "Storing paper." Printing a document 1 Load paper into a tray or feeder. 2 From the printer control panel Paper menu, set the Paper Type and Paper Size to match the loaded paper. 3 Do one of the following: For Windows users a With a document open, click File Print.
Printing specialty documents Tips on using letterhead Page orientation is important when printing on letterhead. Use the following table to determine which direction to load the letterhead: Source or process • Standard 250-sheet tray • Optional 550-sheet tray • Simplex (one-sided) printing Print side and paper orientation Printed letterhead design is placed faceup. The top edge of the sheet with the logo is placed at the front of the tray.
Source or process Print side and paper orientation Manual feeder (simplex printing) Preprinted letterhead design is placed facedown. The top edge of the sheet with the logo should enter the manual feeder first. Multipurpose feeder Manual feeder (duplex printing) Multipurpose feeder Preprinted letterhead design is placed faceup. The top edge of the sheet with the logo should enter the manual feeder last.
When printing on envelopes: • Feed envelopes from the manual feeder or optional multipurpose feeder. • Set the Paper Type to Envelope, and select the envelope size. • Use envelopes designed specifically for laser printers. Check with the manufacturer or vendor to ensure the envelopes can withstand temperatures up to 200°C (392°F) without sealing, wrinkling, curling excessively, or releasing hazardous emissions. • For the best performance, use envelopes made from 60 g/m2 (16 lb bond) paper.
• If zone coating of the adhesive is not possible, remove a 1.6 mm (0.06 in.) strip on the leading and driver edge, and use a non-oozing adhesive. • Portrait orientation works best, especially when printing bar codes. Tips on using card stock Card stock is heavy, single-ply specialty media. Many of its variable characteristics, such as moisture content, thickness, and texture, can significantly impact print quality. Print samples on the card stock being considered for use before buying large quantities.
Printing from a flash drive A USB port is located on the printer control panel of some models. Insert a flash drive to print supported file types. Supported file types include: .pdf, .gif, .jpeg, .jpg, .bmp, .png, .tiff, .tif, .pcx, and .dcx. Many flash drives are tested and approved for use with the printer. Notes: • Hi-Speed USB devices must support the Full-speed standard. Devices only supporting USB Low-speed capabilities are not supported.
Printing information pages Printing a font sample list To print samples of the fonts currently available for your printer: 1 Make sure the printer is on and Ready appears. 2 From the printer control panel, press . 3 Press the arrow buttons until Reports appears, and then press . 4 Press the arrow buttons until Print Fonts appears, and then press . 5 Press the arrow buttons until PCL Fonts, PostScript Fonts, or PPDS Fonts appears, and then press . After the font sample list prints, Ready appears.
Canceling a print job from the computer To cancel a print job, do one of the following: For Windows users In Windows Vista: 1 Click . 2 Click Control Panel. 3 Click Hardware and Sound. 4 Click Printers. 5 Double-click the printer icon. 6 Select the job to cancel. 7 From the keyboard, press Delete. In Windows XP: 1 Click Start. 2 From Printers and Faxes, double-click the printer icon. 3 Select the job to cancel. 4 From the keyboard, press Delete.
4 From the printer window, select the job to cancel. 5 From the icon bar at the top of the window, click the Delete icon.
Clearing jams Avoiding jams The following hints can help you avoid jams. Paper tray recommendations • Make sure the paper lies flat in the tray. • Do not remove trays while the printer is printing. • Do not load trays, the multipurpose feeder, or the envelope feeder while the printer is printing. Load them prior to printing, or wait for a prompt to load them. • Do not load too much paper. Make sure the stack height does not exceed the indicated maximum height.
Understanding jam numbers and locations When a jam occurs, a message indicating the jam location appears. The following illustration and table list the paper jams that can occur and the location of each jam. Open doors and covers, and remove trays to access jam locations. Jam number Jam location 1 200 Instructions Standard 250-sheet tray and manual feeder (Tray 1) 1 Open the front door. Inspect the area behind 2 Open the fuser cover.
200 paper jam 1 Grasp the handle, and pull the standard 250-sheet tray (Tray 1) and manual feeder out. 2 Remove the jam. Note: Make sure all paper fragments are removed. 3 Insert the tray. 4 Press . 201 paper jam 1 Grasp the front door at the side handholds, and then pull it toward you to open it. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
2 Remove the jammed paper. Note: Make sure all paper fragments are removed. 3 Close the front door. 4 Press . 202 paper jam 1 Grasp the front door at the side handholds, and then pull it toward you to open it. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. 2 Grasp the green lever, and then pull the fuser cover toward you. 3 Hold the fuser cover down, and then remove the jammed paper.
The fuser cover closes when released. Note: Make sure all paper fragments are removed. 4 Close the front door. 5 Press .
230 paper jam 1 Grasp the front door at the side handholds, and then pull it toward you to open it. 2 Remove the jam. 3 Press . 235 paper jam 1 Grasp the front door at the side handholds, and then pull it toward you to open it. 2 Remove the jam. 3 Load the tray with the correct paper size. 4 Insert the tray. 5 Close the front door. 6 Press . 242 paper jam 1 Grasp the handle, and pull the optional 650-sheet duo drawer out. 2 If a paper jam is in the multipurpose feeder, push the lever. 3 Remove the jam.
250 paper jam 1 Push the lever in the multipurpose feeder to access the paper jammed. 2 Remove the jam. Note: Make sure all paper fragments are removed. 3 Insert the tray. 4 Press .
Understanding printer menus Menus list Menu Supplies Menu Paper Menu Reports Settings Network/Ports A number of menus are available to make it easy for you to change printer settings: Note: Certain menus are not available on selected printer models.
Supplies menu Menu item Description Cyan, Magenta, Yellow, or Black Toner Cartridges Shows the status of the toner cartridges Early Warning Note: Replace Cartridge indicates the cartridge is Low nearly empty, and print quality problems may result.
Paper Size/Type menu Menu item Description Tray Size A4 A5 JIS B5 Letter Folio Oficio (Mexico) Legal Executive Universal Specifies the paper size loaded in each tray Tray Type Plain Paper Glossy Paper Card Stock Transparency Recycled Letterhead Colored Paper Labels Bond Preprinted Light Paper Heavy Paper Rough/Cotton Custom Type Specifies the type of paper loaded in each tray Notes: • Letter is the US factory default setting. A4 is the international factory default setting.
Menu item Description MP Feeder Size A4 A5 JIS B5 A6 Statement Letter Folio Oficio (Mexico) Legal Executive Universal 7 3/4 Envelope 9 Envelope 10 Envelope DL Envelope B5 Envelope C5 Envelope Other Envelope Specifies the paper size loaded in the multipurpose feeder MP Feeder Type Plain Paper Glossy Paper Card Stock Transparency Recycled Letterhead Colored Paper Labels Bond Envelope Preprinted Light Paper Heavy Paper Rough/Cotton Custom Type Specifies the type of paper loaded in the multipurpose fee
Menu item Description Manual Paper Size A4 A5 JIS B5 A6 Statement Letter Folio Oficio (Mexico) Legal Executive Universal Specifies the size of the paper being manually loaded Manual Paper Type Plain Paper Glossy Paper Card Stock Transparency Recycled Letterhead Colored Paper Labels Bond Preprinted Light Paper Heavy Paper Rough/Cotton Custom Type Specifies the type of paper being manually loaded Manual Envelope Size 7 3/4 Envelope 9 Envelope 10 Envelope DL Envelope B5 Envelope C5 Envelope Other Env
Paper Texture menu Menu item Description Plain Texture Smooth Normal Rough Specifies the relative texture of the paper loaded in a specific tray Card Stock Texture Smooth Normal Rough Specifies the relative texture of the card stock loaded in a specific tray Transparency Texture Smooth Normal Rough Specifies the relative texture of the transparencies loaded in a specific tray Recycled Texture Smooth Normal Rough Specifies the relative texture of the recycled paper loaded in a specific tray Glossy
Menu item Description Colored Texture Smooth Normal Rough Specifies the relative texture of the colored paper loaded in a specific tray Light Paper Smooth Normal Rough Specifies the relative texture of the light paper loaded in a specific tray Heavy Paper Smooth Normal Rough Specifies the relative texture of the heavy paper loaded in a specific tray Rough/Cotton Paper Rough Specifies the relative texture of the rough/cotton paper loaded in a specific tray Note: Normal is the factory default settin
Menu items Definition Labels Weight Light Normal Heavy Identifies the relative weight of the labels loaded in a specific tray Envelope Weight Light Normal Heavy Identifies the relative weight of the envelopes loaded in a specific tray or feeder Card Stock Weight Light Normal Heavy Identifies the relative weight of the card stock loaded in a specific tray Light Paper Weight Light Identifies the relative weight of the light paper loaded in a specific tray Note: Normal is the factory default setting.
Menu item Description Recycled Loading Duplex Off Determines whether 2-sided printing occurs for all jobs that specify Recycled as the paper type Glossy Loading Duplex Off Determines whether 2-sided printing occurs for all jobs that specify Glossy as the paper type Bond Loading Duplex Off Determines whether 2-sided printing occurs for all jobs that specify Bond as the paper type Letterhead Loading Duplex Off Determines whether 2-sided printing occurs for all jobs that specify Letterhead as the pape
Custom Types menu Menu item Description Custom Type Paper Card Stock Transparency Glossy Envelope Rough/Cotton Associates a paper or specialty media type with a factory default Custom Type name or a user-defined Custom Name created from the Embedded Web Server or MarkVisionTM Professional. This user-defined name displays instead of Custom Type . Notes: • Paper is the factory default setting.
Menu item Description Portrait Height 3–14.17 inches 76–360 mm Sets the portrait height Notes: • If the height exceeds the maximum, the printer uses the maximum height allowed. • 14 inches is the US factory default setting. Inches can be increased in 0.01-inch increments. • 356 mm is the international factory default setting. Millimeters can be increased in 1-mm increments. Feed Direction Short Edge Long Edge Specifies the feed direction Notes: • Short Edge is the factory default setting.
Network Setup Page menu Menu item Description Network Setup Page Prints a report containing information about the network settings, such as TCP/IP address information Notes: • This menu item appears only for printers with a network print server installed. • The page prints when this item is selected. Profile List menu Menu item Description Print profiles Prints a list of profiles stored in the printer Note: The page prints when this item is selected.
Print Demo menu Menu item Description Print Demo Prints a list of any resident demo pages Note: The page prints when this item is selected. Asset Report menu Menu item Description Asset Report Prints an asset report page Note: The page prints when this item is selected. Network/Ports Active NIC menu Menu item Description Active NIC Auto List of networks Shows the print server Note: This menu is available only for network models or printers attached to print servers.
Menu item Description NPA Mode Off Auto Sets the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol Notes: • Auto is the factory default setting. • Changing this setting from the printer control panel and then exiting the menus causes the printer to restart. The menu selection is updated. Network Buffer Disabled Auto Controls the network input buffer Notes: • Auto is the factory default setting.
Menu item Description Network Name Lets you select an available network for the printer to use USB menu Menu item Description PCL SmartSwitch On Off Sets the printer to automatically switch to PCL emulation when a print job requires it, regardless of the default printer language Notes: • On is the factory default setting. • When the Off setting is used, the printer does not examine incoming data.
Menu item Description Mac Binary PS On Off Auto Sets the printer to process Macintosh binary PostScript print jobs ENA Address Sets the network address information for an external print server that is attached to the printer using a USB cable Notes: • Auto is the factory default setting. • The Off setting filters print jobs using the standard protocol. • The On setting processes raw binary PostScript print jobs.
Settings General Settings menu Menu item Description Display Language English Francais Deutsch Italiano Espanol Dansk Norsk Nederlands Svenska Portugues Suomi Russian Polski Magyar Turkce Cesky Simplified Chinese Traditional Chinese Korean Japanese Sets the language of the text appearing on the display Eco-Mode Off Energy Energy/Paper Paper Allows the printer to conserve energy by turning off the backlight on the display and entering one minute power saver Note: All languages may not be available for
Menu item Description Run Initial Setup Yes No Instructs the printer to run the setup wizard Notes: • Yes is the factory default setting. • After completing the setup wizard by selecting Done at the Country select screen, the default setting becomes No.
Menu item Description Timeouts Print Timeout Disabled 1–255 Sets the amount of time in seconds the printer waits to receive an end-of-job message before canceling the remainder of the print job Notes: • 90 seconds is the factory default setting. • When the timer expires, any partially printed page still in the printer is printed, and then the printer checks to see if any new print jobs are waiting. • Print Timeout is available only when using PCL or PPDS emulation.
Menu item Description Resource Save On Off Saves the permanently downloaded resources Note: Off is the factory default setting. Finishing menu Note: Certain options are not available on selected printer models. Menu item Description Duplex 2 Sided 1 Sided Specifies whether duplex (2-sided) printing is set as the default for all print jobs Notes: • Off is the factory default setting.
Menu item Description Separator Sheets None Between Copies Between Jobs Between Pages Specifies whether blank separator sheets are inserted Notes: • None is the factory default setting. • Between Copies inserts a blank sheet between each copy of a print job if Collation is set to On. If Collation is set to Off, a blank page is inserted between each set of printed pages, such as after all page 1's, all page 2's, and so on. • Between Jobs inserts a blank sheet between print jobs.
Quality menu Menu item Description Color Correction Auto Off Manual Adjusts the color output on the printed page Notes: • Auto is the factory default setting. Auto applies different color conversion tables to each object on the printed page. • Off turns off color correction. • Manual allows customization of the color tables using the settings available from the Manual Color menu.
Menu item Description RGB Contrast 0–5 Adjusts contrast in color outputs Notes: • 0 is the factory default setting. • This does not affect files where CMYK color specifications are being used. RGB Saturation 0–5 Adjusts saturation in color outputs Notes: • 0 is the factory default setting. • This does not affect files where CMYK color specifications are being used.
Menu item Description Manual Color RGB Image Vivid sRGB Display Display—True Black sRGB Vivid Off RGB Text Vivid sRGB Display Display—True Black sRGB Vivid Off RGB Graphics Vivid sRGB Display Display—True Black sRGB Vivid Off Customizes the RGB color conversions Manual Color CMYK Image US CMYK Euro CMYK Vivid CMYK Off CMYK Text US CMYK Euro CMYK Vivid CMYK Off CMYK Graphics US CMYK Euro CMYK Vivid CMYK Off Customizes the CMYK color conversions Color Adjust Initiates an automatic color adjust calibrat
Utilities menu Menu item Description Format Flash No Yes Formats the flash memory. Flash memory refers to the memory added by installing an optional flash memory card in the printer. Warning—Potential Damage: Do not turn off the printer while the flash memory is formatting. Notes: • An optional flash memory card must be installed in the printer and operating properly for this menu item to be available. • No cancels the format request. • Selecting Yes deletes all data stored in flash memory.
PostScript menu Menu item Description Print PS Error On Off Prints a page containing the PostScript error Font Priority Resident Flash Establishes the font search order Note: Off is the factory default setting. Notes: • Resident is the factory default setting. • A formatted flash memory option card or printer hard disk must be installed in the printer and operating properly for this menu item to be available.
Menu item Description Symbol Set 10U PC-8 12U PC-850 Specifies the symbol set for each font name Notes: • 10U PC-8 is the US factory default setting. • 12U PC-850 is the international factory default setting. • A symbol set is a set of alphabetic and numeric characters, punctuation, and special symbols. Symbol sets support the different languages or specific programs such as math symbols for scientific text. Only the supported symbol sets are shown. PCL Emulation Settings Point Size 1.00–1008.
Menu item Description PCL Emulation Settings Auto CR after LF On Off Specifies whether the printer automatically performs a carriage return (CR) after a line feed (LF) control command PCL Emulation Settings Auto LF after CR On Off Specifies whether the printer automatically performs a line feed (LF) after a carriage return (CR) control command Tray Renumber Assign MP Feeder Off None 0–199 Assign Tray Off None 0–199 Assign Manual Paper Off None 0–199 Assign Man Env Off None 0–199 Configures the pr
Image menu Menu item Description Auto Fit On Off Selects the optimal paper size, scaling, and orientation Invert On Off Inverts bi-tonal monochrome images Scaling Anchor Top Left Best Fit Anchor Center Fit Height/Width Fit Height Fit Width Scales the image to fit the selected paper size Orientation Portrait Landscape Rev Portrait Rev Landscape Sets the image orientation Notes: • On is the factory default setting. • The On setting overrides scaling and orientation settings for some images.
Menu item Description Layout Auto is the default Off 2 Up 3 Up 4 Up 6 Up 9 Up 12 Up 16 Up Index Print Determines the maximum number of images that can print on one side of paper Quality Normal Draft Fine Determines which resolution, toner darkness, and color saver values the device uses when printing photos sent from a PictBridge-enabled device Paper Source MP Feeder Tray Manual Paper Identifies the printer default input source when printing photos from a PictBridge-enabled device Note: If both
Understanding printer messages List of status and error messages Busy Wait for the message to clear. Calibrating The printer is adjusting the color. Wait for the message to clear. Close door Close the upper and lower doors. Check Config ID The printer configuration ID is invalid. Contact Customer Support. Check Model Name Set a valid model name. Check Serial Num Set a valid serial number. Low Replace the toner cartridge, and then wait for the message to clear.
Hex Trace This message appears between status messages and warnings. Wait for the message to clear. Imaging Kit Replace the imaging kit, and then press to clear the message and continue printing. Insert Tray Insert the specified tray into the printer. Invalid Engine Code The engine code is invalid. Contact Customer Support. Invalid Network Code The network code is invalid. Contact Customer Support.
Load single sheet feeder with Try one or more of the following: • Load the manual feeder with the correct paper type and size. If no paper is in the feeder, load a sheet, and then press to clear the message and continue printing. • Select the paper type and size to manually override the manual request. • Press , and then press to cancel printing. Load single sheet feeder with Try one or more of the following: • Load the manual feeder with the correct paper type and size.
Programming Flash Fonts and macros are being written to flash. Wait for the message to clear. Ready The printer is ready to print. Reload printed pages in Tray • Press • Press to clear the message and continue processing the second side of the sheet. , and then press to cancel printing. Remote Management Active The printer is offline while it configures settings. Wait for the message to clear.
Unsupported USB hub, please remove Remove the unrecognized USB hub. Unplug and change mode Make sure that the camera is in a valid mode for PictBridge Waiting The printer has received data to print, but is waiting for an End-of-Job command, a Form Feed command, or additional data. Try one or more of the following: • Press to print the contents of the buffer. • Cancel the current print job. Waiting, too many events Wait for the message to clear.
32.yy Replace Unsupported Cartridge Replace the unsupported toner cartridge with a supported one. 34 Short paper Try one or more of the following: • Press • Press to clear the message and continue printing. , and then press to cancel printing. 35 Insufficient memory to support Resource Save feature The printer lacks sufficient memory to save settings. Install additional memory, or press and continue printing.
50 PPDS Font Error The printer has encountered a font error because a specific font may not be installed. Try one or more of the following: • Press to clear the message and continue printing. • The printer cannot find the requested font. From the PPDS menu, select Best Fit, and then select On. The printer will find a similar font and reformat the affected text. • Press , and then press to cancel printing. 51 Defective flash detected Press to clear the message and continue printing.
56 Standard USB port disabled Try one or more of the following: • Press to clear the message and continue printing. The printer discards any data received through the USB port. • Make sure the USB port is not set to Disabled. 58 Too many flash options installed Too many optional flash memory cards or too many optional firmware cards are installed on the printer. Try one or more of the following: • Press to clear the message and continue printing. • Remove extra flash options: 1 Turn the printer off.
88.yy Replace Cartridge Replace the toner cartridge. 200.yy Paper jam 1 Clear the paper path. 2 Press to clear the message and continue printing. 201.yy Paper jam 1 Clear the paper path. 2 Remove the jammed paper below the fuser. 3 Press to clear the message and continue printing. 202.yy Paper jam 1 Clear the paper path. 2 Remove the jammed paper from the fuser. 3 Press to clear the message and continue printing. 230.
3 Remove the jammed paper. 4 Insert the tray. If all jams are cleared, the printer resumes printing. Note: When there is more than one jam, the message displays the number of pages jammed. 250.yy Paper jam 1 Clear the paper path. 2 Open the front door, and then remove the jammed paper. 3 Hold the fuser cover down, and then remove the jammed paper from inside the fuser. 4 Close the fuser cover, and then close the front door. 5 Press to clear the message and continue printing. 940.
943.02 The black toner cartridge needs maintenance. Call for service.
Maintaining the printer Periodically, certain tasks are required to maintain optimum print quality. Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them.
1 Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, print a network setup page and locate the IP address in the TCP/IP section. 2 Click Device Status. The Device Status page appears, displaying a summary of supply levels. Ordering supplies To order supplies contact the place where you purchased the printer. Note: All life estimates for printer supplies assume printing on letter- or A4-size plain paper.
1 Top door 2 Waste toner bottle 3 Right side cover 4 Front door 1 Unpack the replacement waste toner bottle. 2 Grasp the front door at the side handholds, and then pull it toward you. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
3 Open the top door. 4 Remove the right side cover. 5 Press the green levers on each side of the waste toner bottle, and then remove it. 6 Place the waste toner bottle in the enclosed packaging.
7 Insert the new waste toner bottle. 8 Replace the right side cover. 9 Close the top door.
10 Close the front door. Replacing a black imaging kit Replace the black imaging kit when Imaging Kit appears. 1 Grasp the front door at the side handholds, and then pull it toward you. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. 2 Open the top door.
3 Remove the toner cartridges by lifting the handles, and then gently pulling away from the imaging kit. 4 Remove the right side cover. 5 Press the green levers on each side of the waste toner bottle, and then remove it.
6 Lift the blue levers on the imaging kit, and then pull it toward you. 7 Press down on the blue levers, grasp the green handles on the sides, and then pull the imaging kit out. Warning—Potential Damage: Do not touch the underside of the imaging kit. This could damage the imaging kit. 8 Remove the yellow, cyan, and magenta developer units. 9 Unpack the replacement black imaging kit. Leave the packaging on the black developer unit. 10 Gently shake the black developer unit side to side.
12 Insert the black developer unit. 13 Replace the yellow, cyan, and magenta developer units. Note: Make sure each developer unit is inserted into a matching color slot. 14 Place the used black imaging kit in the enclosed package. 15 Align and insert the imaging kit.
16 Rotate the blue levers down until the imaging kit drops into place. 17 Replace the waste toner bottle. 18 Replace the right side cover.
19 Replace the toner cartridges. 20 Close the top door. 21 Close the front door. Replacing a black and color imaging kit Replace the black and color imaging kit when Imaging Kit appears. 1 Grasp the front door at the side handholds, and then pull it toward you to open it. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
2 Open the top door. 3 Remove the toner cartridges by lifting the handles, and then gently pulling away from the imaging kit. 4 Remove the right side cover.
5 Press the green levers on each side of the waste toner bottle, and remove it. 6 Lift the blue levers on the imaging kit, and then pull it toward you. 7 Press down on the blue levers, grasp the green handles on the sides, and then pull the imaging kit out. Warning—Potential Damage: Do not touch the underside of the imaging kit. This could damage the imaging kit. 8 Unpack the replacement black and color imaging kit. Leave the packaging on the developer units.
10 Remove the packaging from the yellow, cyan, magenta, and black developer units. 11 Insert the yellow, cyan, magenta, and black developer units. 12 Place the used black and color imaging kit in the enclosed package. 13 Align and insert the imaging kit.
14 Replace the waste toner bottle. 15 Replace the right side cover. 16 Replace the toner cartridges.
17 Close the top door. 18 Close the front door. Replacing a toner cartridge Replace the specified toner cartridge (yellow, cyan, magenta, or black) when 88 Replace Cartridge appears. The printer will not continue printing until the specified cartridge is replaced. 1 Make sure the printer is on and Ready or 88 Replace Cartridge appears. 2 Unpack the new cartridge, and set it near the printer. 3 Open the top door.
4 Remove the toner cartridge by lifting the handle, and then gently pulling away from the imaging kit. 5 Align the new toner cartridge, and then press down until it is all the way into the slot.
6 Close the top door. Replacing a developer unit Replace a developer unit when a print quality defect occurs or when damage occurs to the printer. Note: When a developer unit is replaced, you must manually calibrate the color. For more information, see “Color misregistration” on page 149. 1 Grasp the front door at the side handholds, and then pull it toward you to open it. CAUTION—HOT SURFACE: The inside of the printer might be hot.
3 Remove the toner cartridges by lifting the handles and then gently pulling away from the imaging kit. 4 Remove the right side cover. 5 Press the green levers on each side of the waste toner bottle, and then remove it.
6 Lift the blue levers on the imaging kit, and then pull it toward you. 7 Press down on the blue levers, grasp the handles on the sides, and then pull the imaging kit out. Warning—Potential Damage: Do not touch the underside of the imaging kit. This could damage the imaging kit. 8 Remove the used developer unit. 9 Place the used developer in the enclosed package. 10 Unpack the replacement developer unit. Leave the packaging on the developer unit. 11 Gently shake the developer unit side to side.
12 Remove the red shipping cover from the developer unit. 13 Insert the developer unit. 14 Align and insert the imaging kit.
15 Replace the waste toner bottle. 16 Replace the right side cover.
17 Replace the toner cartridges. 18 Close the top door. 19 Close the front door. Cleaning the exterior of the printer 1 Make sure that the printer is turned off and unplugged from the wall outlet. CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the wall outlet and disconnect all cables from the printer before proceeding. 2 Remove paper from the standard exit tray. 3 Dampen a clean, lint-free cloth with water.
4 Wipe only the outside of the printer, making sure to include the standard exit tray. Warning—Potential Damage: Using a damp cloth to clean the interior may cause damage to your printer. 5 Make sure the standard exit tray is dry before beginning a new print job. Moving the printer Before moving the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to move it safely.
Administrative support Restoring the factory default settings Menu settings marked with an asterisk (*) indicate the active settings. You can restore the original printer settings, often referred to as the factory default settings. 1 Make sure the printer is on and Ready appears. 2 From the printer control panel, press . 3 Press the arrow buttons until Settings appears, and then press . 4 Press the arrow buttons until General Settings appears, and then press .
Using the Embedded Web Server If the printer is installed on a network, the Embedded Web Server is available for a range of functions: • • • • • • • • • Configuring printer settings Checking the status of the printer supplies Configuring network settings Viewing reports Restoring the factory default settings Viewing the virtual display Setting Web page password protect Setting Panel PIN protect Setting the date and time To access the Embedded Web Server: 1 Type the printer IP address into the address fi
To configure supply notifications using the Embedded Web Server: 1 Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Click Print Settings. 4 Click Supply Notifications. 5 From the drop-down box for each supply, select among the options for notification. Explanations for each option are provided.
Troubleshooting Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure: • • • • • • The power cord is plugged into the printer and a properly grounded electrical outlet. The electrical outlet is not turned off by any switch or breaker. The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords. Other electronic equipment plugged into the outlet is working. The printer is turned on.
CHECK TO SEE IF THE PAPER TRAY IS EMPTY Load paper in the tray. MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED • Verify that you are using the correct printer software. • If you are using a USB port, make sure you are running a supported operating system and using compatible printer software. MAKE SURE YOU ARE USING A RECOMMENDED USB, SERIAL, OR ETHERNET CABLE For more information contact the place where you bought the printer.
Tray linking does not work These are possible solutions. Try one or more of the following: LOAD THE SAME SIZE AND TYPE OF PAPER • Load the same size and type of paper in each tray to be linked. • Move the paper guides to the correct positions for the paper size loaded in each tray. USE THE SAME PAPER SIZE AND PAPER TYPE SETTINGS • Print a menu settings page and compare the settings for each tray. • If necessary, adjust the settings from the Paper Size/Type menu.
Solving option problems Option does not operate correctly or quits after it is installed These are possible solutions. Try one or more of the following: RESET THE PRINTER Turn the printer off, wait about 10 seconds, and then turn the printer on. CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER 1 Turn the printer off. 2 Unplug the printer. 3 Check the connection between the option and the printer.
Multipurpose feeder CHECK THE MULTIPURPOSE FEEDER Make sure the 650-sheet duo drawer (multipurpose feeder) is installed properly. CLEAR ANY JAMS Clear any jams in the multipurpose feeder. CHECK THE POWER CORD CONNECTION Make sure: • The power cord is plugged into the printer and a properly grounded electrical outlet. • The outlet has power. CHECK THE PAPER Use recommended paper and specialty media. For more information, see the chapter about paper and specialty media guidelines.
CHECK THE PAPER GUIDES Move the guides in the tray to the correct positions for the paper size loaded. THE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH HUMIDITY • Load paper from a fresh package. • Store paper in its original wrapper until you use it. Paper jam message remains after jam is cleared The paper path is not clear. Clear jammed paper from the entire paper path, and then press . Page that jammed does not reprint after you clear the jam In the Setup menu, Jam Recovery is set to Off.
4 Release both buttons when Performing Self Test appears. The printer performs its power-on sequence, and then Config Menu appears. 5 Press the arrow buttons until Prt Quality Pgs appears, and then press . The pages are formatted. Printing Quality Test Pages appears, and then the pages print. The message remains on the display until all the pages print. 6 After the print quality test pages print, press the arrow buttons until Exit Config Menu appears, and then press .
Clipped images These are possible solutions. Try one or more of the following: CHECK THE GUIDES Move the width and length guides in the tray to the correct positions for the paper size loaded. CHECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Size setting from the Paper menu. 2 Before sending the job to print, specify the correct size setting: • For Windows users, specify the size from Print Properties.
Incorrect margins CHECK THE PAPER GUIDES Move the guides in the tray to the correct positions for the paper size loaded. CHECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Size setting from the Paper menu. 2 Before sending the job to print, specify the correct size setting: • For Windows users, specify the size from Print Properties. • For Macintosh users, specify the size from the Page Setup dialog.
Paper curl These are possible solutions. Try one or more of the following: CHECK THE PAPER TYPE SETTING Make sure the Paper Type setting matches the paper loaded in the tray. HAS THE PAPER ABSORBED MOISTURE DUE TO HIGH HUMIDITY? • Load paper from a fresh package. • Store paper in its original wrapper until you use it. Print irregularities These are possible solutions. Try one or more of the following: THE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH HUMIDITY • Load paper from a fresh package.
Print is too dark These are possible solutions. Try one or more of the following: CALIBRATE THE COLOR The printer automatically calibrates the colors whenever a new imaging kit is detected. If a cartridge is replaced, then you can calibrate the colors manually: 1 From the printer control panel, press . 2 From the Admin menu, press the arrow buttons until Settings appears, and then press 3 Press the arrow buttons until Quality menu appears, and then press .
Print is too light These are possible solutions. Try one or more of the following: CALIBRATE THE COLOR The printer will automatically calibrate the colors whenever a new imaging kit is detected. If a cartridge is replaced, then you can calibrate the colors manually: 1 From the printer control panel, press . 2 From the Admin menu, press the arrow buttons until Settings appears, and then press 3 Press the arrow buttons until Quality menu appears, and then press .
CHECK THE PAPER TYPE SETTING Make sure the Paper Type setting matches the paper loaded in the tray. MAKE SURE COLOR SAVER IS SET TO OFF Color Saver may be set to On. THE TONER MAY BE LOW When 88 Cartridge Low appears, order a new cartridge. A TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. THE IMAGING KIT MAY BE WORN OR DEFECTIVE Replace the imaging kit. Note: The printer has two types of imaging kits: a black and color imaging kit, and a black imaging kit.
Skewed print CHECK THE PAPER GUIDES Move the guides in the tray to the correct positions for the paper size loaded. CHECK THE PAPER Make sure you are using paper that meets the printer specifications. Solid color pages The printer may need to be serviced. For more information, contact Customer Support. Toner fog or background shading appears on the page These are possible solutions. Try one or more of the following: THE IMAGING KIT MAY BE WORN OR DEFECTIVE Replace the imaging kit.
CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Type setting from the Paper menu. 2 Before sending the job to print, specify the correct type setting: • For Windows users, specify the type from Print Properties. • For Macintosh users, specify the type from the Print dialog.
CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Type setting from the Paper menu. 2 Before sending the job to print, specify the correct type setting: • For Windows users, specify the type from Print Properties. • For Macintosh users, specify the type from the Print dialog. Uneven print density Replace the black and color imaging kit.
CALIBRATE THE COLOR The printer will automatically calibrate the color whenever a new imaging kit is detected. 1 From the printer control panel, press . 2 From the Setting/Quality menu, press the arrow buttons until Color Adj Setting Text appears, and then press . 3 Press the arrow buttons until Quality menu appears, and then press . 4 Press the arrow buttons until Color Adjust appears, and then press . Calibrating appears. Note: If you have not resolved the issue, calibrate the color again.
The printed page appears tinted. Can I adjust the color? Sometimes a printed page may appear tinted (for example, everything printed seems to be too red). This can be caused by environmental conditions, paper type, lighting conditions, or user preference. In these instances, adjust the Color Balance setting to create a more preferable color. Color Balance provides the user with the ability to make subtle adjustments to the amount of toner being used in each color plane.
Object type CMYK Image CMYK Text CMYK Graphics Color conversion tables • US CMYK—Applies color correction to approximate the SWOP (Specifications for Web Offset Publishing) color output. • Euro CMYK—Applies color correction to approximated EuroScale color output. • Vivid CMYK—Increases the color saturation of the US CMYK color correction setting. • Off—No color correction is implemented.
8 Enter an Increment value from 1–255. Note: The closer the value is to 1, the narrower the color sample range will appear. 9 Click Print to print the detailed Color Samples set. Contacting Customer Support When you call Customer Support, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to find a solution. You need to know your printer model type and serial number.
Notices Color Laser Printer n01, n02 IPS 4983 dn1, dn2 IPS 4984 dw1, dw2, gw1, gw2 IPS 4985 dt1, dt2, gt1, gt2 IPS 4985 Edition notice June 2008 The following paragraph does not apply to any country where such provisions are inconsistent with local law: THIS PUBLICATION IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult your point of purchase or service representative for additional suggestions. The manufacturer is not responsible for radio or television interference caused by using other than recommended cables or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user's authority to operate this equipment.
To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed outdoors is subject to licensing. The installer of this radio equipment must ensure that the antenna is located or pointed such that it does not emit RF fields in excess of Health Canada limits for the general population; consult Safety Code 6, obtainable from Health Canada's Web site www.hc-sc.gc.
Česky Společnost Lexmark International, Inc. tímto prohlašuje, že výrobek tento výrobek je ve shodě se základními požadavky a dalšími příslušnými ustanoveními směrnice 1999/5/ES. Dansk Lexmark International, Inc. erklærer herved, at dette produkt overholder de væsentlige krav og øvrige relevante krav i direktiv 1999/5/EF. Deutsch Hiermit erklärt Lexmark International, Inc.
Slovensko Lexmark International, Inc. izjavlja, da je ta izdelek v skladu z bistvenimi zahtevami in ostalimi relevantnimi določili direktive 1999/5/ES. Svenska Härmed intygar Lexmark International, Inc. att denna produkt står i överensstämmelse med de väsentliga egenskapskrav och övriga relevanta bestämmelser som framgår av direktiv 1999/5/EG. India emissions notice This device uses very low power low range RF communication that has been tested and found not to cause any interference whatsoever.
ENERGY STAR Applicable only to models with a duplex unit installed. Laser notice The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1. Class I laser products are not considered to be hazardous.
The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Power Saver This product is designed with an energy-saving mode called Power Saver. The Power Saver Mode is equivalent to the EPA Sleep Mode. The Power Saver Mode saves energy by lowering power consumption during extended periods of inactivity.
Index Numerics 200 Paper jam 104 201.yy Paper jam 104 202.yy Paper jam 104 230.yy Paper jam 104 235.yy Paper jam 104 24x.yy Paper jam 104 250.yy Paper jam 105 250-sheet tray (standard) loading 36 30.yy Toner Cart Missing 100 31.
e-mail notice of low supply level 132 notice of paper jam 132 notice of paper needed 132 notice that different paper is needed 132 F FAQ about color printing 150 FCC notices 154, 155 fiber optic network setup 31 Finishing menu 85 Flash drive menu 95 flash memory card installing 20 troubleshooting 137 Flushing buffer 96 font sample list printing 56 Formatting Flash 96 G General Settings menu 82 guidelines card stock 54 envelopes 52 labels, paper 53 letterhead 51 transparencies 52 H Hex Trace 97 I Image m
O options 650-sheet duo drawer 22 flash memory card 20 internal 15 memory card 18 memory cards 15 ordering imaging kits 108 toner cartridges 108 waste toner bottle 108 Output Bin Full 98 P paper capacities 48 characteristics 43 letterhead 44 preprinted forms 44 recycled 49 selecting 44 selecting weight 72 setting size 35 setting type 35 storing 45 unacceptable 44 Universal Paper Size 75 Universal size setting 35 paper feed troubleshooting message remains after jam is cleared 139 paper jams avoiding 59 Pape
56 Standard USB port disabled 103 58 Too many flash options installed 103 58 Too many trays attached 103 59 Incompatible tray 103 82 Replace waste toner bottle 108 82 Replace waste toner box 103 82.yy Waste toner box missing 103 82.yy Waste toner box nearly full 103 88 Replace Cartridge 122 88.yy Cartridge is low 103 88.yy Replace Cartridge 104 940.01 105 940.02 105 941.01 105 941.02 105 942.01 105 942.02 105 943.01 105 943.
system board accessing 16 T toner cartridges ordering 108 replacing 122 transparencies loading 39 tips on using 52 Tray Empty 99 Tray Low 99 Tray Missing 99 tray linking 34 tray unlinking 34 trays linking 34 unlinking 34 troubleshooting checking an unresponsive printer 134 contacting Customer Support 153 FAQ about color printing 150 solving basic printer problems 134 troubleshooting, display display is blank 134 display shows only diamonds 134 troubleshooting, paper feed message remains after j
Printed in USA G510-7276-00
