The Konftel 300IP User Guide ENGLISH
OmniSound® HD – Optimal sound By incorporating full duplex audio, the patented audio technology OmniSound® guarantees the audio conference an impressive and crystal clear sound in both directions through a hypersensitive microphone with 360° sound pickup and speakers that provide powerful sound distribution to all participants. OmniSound® HD offers HD audio transmission for VoIP calls.
TABLE OF CONTENTS Description 2 Conference guide General................................................... 2 Maintenance........................................... 2 Connections............................................ 2 Keypad................................................... 4 Display screen......................................... 5 Navigation and selection in menus............ 6 Answering and making calls 8 Recording Answering calls.......................................
DESCRIPTION GENERAL The Konftel 300IP is a conference phone for IP telephony offering a host of innovative features: • OmniSound® HD audio technology • IP telephony for flexible and affordable telephony • Option of using two accounts simultaneously • Conference feature for automatic multi-party dialling.
DESCRIPTION Speaker Microphone Display screen Keypad LEDs SD memory card port LEDs Flashing blue Incoming call Steady blue light Call in progress Flashing red Hold, microphone and speaker turned off Steady red light Mute, microphone turned off Network cable port Expansion microphone port AUX port Security lock port Power supply port Expansion microphone port 3
DESCRIPTION KEYPAD UP ARROW navigation in menus, display of call list MENU, settings menu DOWN ARROW navigation in menus, display of call list OK yes/confirm choice C no/end/back, recording Answer/connect new line Increase volume Hang up/end line Decrease volume CONFERENCE automatic dialling of conference groups Mute HOLD Alphanumerical buttons, phonebook LINE Line selection Writing text Each button contains letters and characters - more than those shown on the button (see illustration below).
DESCRIPTION DISPLAY SCREEN On Hook Press to display this screen. Date Time Display text (can be changed) Registered Not registered Account name (can be changed) Off Hook Press to display this screen.
DESCRIPTION Line menu Press LINE to switch to and from this menu. Line/number/name New line (two lines if two accounts are registered) Option for creating or splitting conference calls Menu Press MENU to switch to and from a menu.
DESCRIPTION Writing style in instructions In the instructions, MENU > SETTINGS (6) means you should: Press MENU. Mark the SETTINGS option using the arrow buttons and confirm by pressing OK to open the menu (or press button number 6). Correspondingly, Phone book > Conference Guide in the web interface means you should select Menu Phone book and the Conference Guide tab. Menu tree 1 2 3 4 5 6 7 8 PROFILES PHONE BOOK EXT.
ANSWERING AND MAKING CALLS ANSWERING CALLS A ring tone is heard and the blue LEDs start flashing. Press to answer. The LEDs show a steady blue light. ANSWERING CALLS ON HOLD If a call is made to the conference phone during another call, you will hear a double tone, INCOMING CALL will be displayed on the screen and the blue LEDs start flashing. Press to answer. The original call will automatically be put on hold. Press the (Conference) button to connect the calls.
ANSWERING AND MAKING CALLS CALLING FROM THE PHONEBOOK Please turn to page 17 for instructions on adding and updating contacts in the phonebook. Press and hold down a number button for two seconds. The phonebook appears on the display screen. The pre-programmed names appear in alphabetical order, starting with the number button’s first letter. Use the arrow buttons to mark the name in the phonebook. Press . The number you have selected is dialled.
DURING A CALL ADJUSTING THE SPEAKER VOLUME Adjust the speaker volume using the buttons and . PLACING CALLS ON TEMPORARY HOLD Mute Press (Mute) to turn off the microphone. The LEDs change from blue to red. The other party cannot hear what you are saying. Press (Mute) to reconnect the call. Hold Press HOLD to put the call on hold. The LEDs change from blue to flashing red. Both the microphone and the speaker are turned off and the call is on hold. Press HOLD to reconnect the call.
MAKING MULTI-PARTY CALLS Turn to “MANAGING PHONE LINES” on the next page for instructions on putting an individual on hold during a multi-party call and other more advanced features. ADDING ANOTHER PARTY TO A CALL If there are free lines, new parties can be added, regardless of whether you have used the (Conference) button or if you are making a normal call. Press during the call to get a new dialling tone. Calls in progress are put on hold. Dial the new number.
MANAGING PHONE LINES SELECTING ACCOUNT WHEN DIALLING If you have more than one account registered in your Konftel 300IP, you can use the line mode to select the account that you want to use for the new call. Making a new call Press LINE. The line menu with the name of your accounts is displayed. Select the account you wish to use for the new call and press OK or . Dial the number and press OK to confirm.
MANAGING PHONE LINES SWITCHING BETWEEN LINES DURING MULTI-PARTY CALLS Talking privately with one individual Press HOLD. All lines are put on hold. Alternatively, you can press HOLD after opening the line menu or you can select SPLIT CONFERENCE from the line menu to put the lines on hold. Press LINE. The line menu is displayed. Mark a party in the line menu and press OK or HOLD. The party is reconnected to the call.
MANAGING PHONE LINES CUTTING A LINE Individual lines can be cut out of a multi-party call. Press LINE. The line menu is displayed. Mark the line you want to cut and press . TRANSFERRING CALLS If you wish to transfer a call to another telephone. Select MENU > TRANSFER. Dial the number and press OK to confirm. The call is transferred to the other telephone. NB. Some PBXs do not support this option.
PROFILES The Konftel 300IP gives you the option of using a password to protect contact information in the phonebook and conference guide. All contacts entered by default can be accessed by all users and cannot be password protected. All contacts entered by Admin are also displayed in default mode. To enter personal contacts, conference groups and settings that are inaccessible to other users, select user profile and enter the PIN code for the profile.
PROFILES CHANGING THE PROFILE NAME AND PASSWORD Log in to Konftel 300IP, see pages 34–35. Select Settings > Basic. Click on the Edit button under the heading Profiles. Enter a name and a new PIN code. Click on Set and save your settings by clicking on Save. Make a note of the name and PIN code and keep them in a safe place. The administrator is able to reset the settings.
PHONEBOOK The Konftel 300IP’s phonebook can hold up to 1000 numbers in each user profile. See page 8 for making calls via the phonebook. Please turn to page 4 for instructions on using the keypad to enter text. SEARCHING FOR CONTACTS The simplest way to search for a contact in the address book is to hold down an alphanumeric button for two seconds (see page 8). You can also search for a contact via the PHONEBOOK menu. Select MENU > PHONE BOOK > SEARCH CONTACT. Mark the contact you want.
PHONEBOOK DELETING CONTACTS Select MENU > PHONE BOOK > ERASE CONTACT (2,4). Mark the contact you want to delete and press OK. Confirm that you really want to delete the contact by pressing OK or cancel the deletion of a contact by pressing C. DELETING ALL CONFERENCE GROUPS Select MENU > PHONE BOOK > ERASE ALL (2,5). Confirm that you really want to delete all contacts by pressing OK or cancel the deletion of a contact by pressing C.
EXTERNAL PHONEBOOK (LDAP) Konftel 300IP has support for an external phonebook. This means it can communicate with a catalog server according to LDAP (Lightweight Directory Access Protocol). To make the external phonebook accessible, an administrator must activate and configure the LDAP function in Konftel 300IP.
EXTERNAL PHONEBOOK (LDAP) SEARCH FOR AND CALL A CONTACT Select MENU > EXT. PHONEBOOK (3). Konftel 300IP contacts the database, which sends all the contacts. The first 50 are shown in Konftel 300IP (with standard default settings). Enter one or more search characters to filter the list. The number of hits in the database is reduced for each character you enter.
CONFERENCE GUIDE The conference guide makes it easy to set up calls with as many as five people, including your own phone. The Konftel 300IP automatically dials all the contacts in the conference group. You can create 20 conference groups in each user profile. Entering text with the keypad Please turn to page 4 for instructions on using the keypad to enter text. MAKING CONFERENCE GROUP CALLS Press the (Conference) button. Select the conference group you want to call.
CONFERENCE GUIDE DISPLAYING CONFERENCE GROUP PARTICIPANTS Select MENU > CONF GUIDE > SEARCH GROUP (4,1). Mark the group you want and press OK. The names of the conference group participants are displayed. Press C to return to the CONFERENCE GUIDE menu or MENU to exit the menu. Press OK or to dial the group. ADDING A CONFERENCE GROUP Select MENU > CONF GUIDE > ADD GROUP (4,2). Enter a group name and press OK to confirm. Press OK to enter the first person.
CONFERENCE GUIDE DELETING A CONFERENCE GROUP Select MENU > CONF GUIDE > ERASE GROUP (4,4). Mark the group you want to delete and press OK. Confirm that you really want to delete the group by pressing OK or cancel the deletion of a group by pressing C. DELETING ALL CONFERENCE GROUPS Select MENU > CONF GUIDE > ERASE ALL (4,5). Confirm that you really want to delete all groups by pressing OK or cancel the deletion of all groups by pressing C.
RECORDING It is possible to record a phone conference on an SD (Secure Digital) memory card so you can listen to it later on. It is possible to record a call in progress and use the Konftel 300IP as a dictaphone. Konftel 300IP supports SD and SDHC cards and the recording capacity is 35 hours per GB. A flashing symbol appears on the display screen during recording. A beep is heard every 20 seconds so that other parties in the call know it is being recorded. The beep can be turned off (see page 26).
RECORDING LISTENING TO A RECORDING You can listen to a recorded phone conference on your Konftel 300IP or a computer using an SD memory card reader. Recordings are saved in wav format and can be played back on your choice of media player. Listening to recordings on the Konftel 300IP: Select MENU > RECORDING > PLAYBACK FILE (5,1). Mark the folder you want (date) and press OK to confirm. A list of all recordings for the specified date is displayed.
RECORDING DELETING A RECORDING Select MENU > RECORDING > ERASE FILE (5,3). Mark the folder you want and press OK. Mark the recording to be deleted and press OK. Confirm that you really want to delete the recording by pressing OK again, or cancel the deletion of a recording by pressing C. DELETING ALL RECORDINGS Select MENU > RECORDING > ERASE ALL (5,4). Confirm that you really want to delete all recordings by pressing OK again, or cancel the deletion of a recording by pressing C.
SETTINGS The Konftel 300IP has two groups of settings: Basic and Advanced. You must enter the Admin. PIN code to access the advanced settings. The simplest way to make settings is using a PC and the Konftel 300IP web interface (see page 34). BASIC SETTINGS Select default account If the phone has two registered accounts, you can choose one of them as default. Select MENU > SETTINGS > BASIC > ACCOUNTS (6,1,1). Select ACCOUNT 1 or ACCOUNT 2 and press OK to confirm. The account name is displayed.
SETTINGS Settings when connecting external equipment (Aux) The Konftel 300IP can be connected to a wireless headset or an external PA system. An optional PA interface box is required for PA system connection. Select MENU > SETTINGS > BASIC > AUX PORT (6,1,6). Select the PA option to activate features for external microphone mixer and PA system. Do not select the PA option unless a PA system is connected. This option turns off the internal microphone and internal speakers.
SETTINGS Changing text on the display screen The text on the display screen can be changed when the Konftel 300IP is on hook. Select MENU > SETTINGS > BASIC > SCREEN TEXT (6,1,9). Delete existing text using C and enter your new text. Press OK to confirm. Resetting This resets all user settings for the user profile shown to factory default settings. The phonebook, conference guide and all basic settings are reset. Account, network and SIP settings are not reset.
SETTINGS SETTINGS DURING A CALL The HEADSET/PA, PHONE BOOK, TRANSFER and EQUALIZER menus may be accessed during a call and are displayed when the MENU button is pressed. The first option is either HEADSET or PA depending on whether PA is activated or not. These HEADSET/PA settings can only be accessed when a call is connected. Turn off the internal speakers when using a headset PA should not be activated when using the HEADSET menu option.
SETTINGS AUTO is the default setting and is recommended in most cases. The figure shown in brackets is the measured calibration value. Select different levels and compare the audio quality to achieve your preferred setting. NB. You must ask the person you are calling to assess the effect of the adjustments you make. SYSTEM The system menu can be used for manual restarts and resets. Restarting the phone programme This restarts the phone, which takes about two minutes.
SETTINGS CHECKING STATUS The status menu can be used for troubleshooting. Only the administrator is able to change these settings. See “Installation and Administration of Konftel 300IP” for an explanation of the settings. Account 1 To check account settings for SIP account 1. Select MENU > STATUS > ACCOUNTS > ACCOUNT 1 (8,1,1). This shows the status for: - ACCOUNT NAME - STATUS - REGISTRAR - SIP ID - AUTH.NAME - REALM - PROXY Account 2 To check account settings for SIP account 2.
SETTINGS NAT Traversal To check whether address conversion is activated, which may be necessary if the phone is behind a firewall. Select MENU > STATUS > NAT TRAVERSAL (8,3). This shows the status for: - STUN - TURN - ICE Media To check priorities of audio codecs and DTMF signalling. Select MENU > STATUS > MEDIA (8,4). This shows the status for: - CODEC PRIORITY - VAD - DTMF SIGNALLING - SECURITY RTP - SECURE SIGNALLING Time To check time servers and time zones.
USING THE WEB INTERFACE You can use the web browser of a PC connected to the same network to manage contacts, conference groups and settings in the Konftel 300IP. Your choice of language for the Konftel 300IP does not affect the web interface, which is only in English. For security reasons, recordings can only be managed directly on the Konftel 300IP. All other settings that can be made directly on the Konftel 30IP can also be made via the web interface.
USING THE WEB INTERFACE LOGGING IN TO THE KONFTEL 300IP Enter the phone’s network address in the web browser address bar. Select Default or an empty user profile in Profile and enter the PIN code. The default code is 0000. You can create a personal password-protected phonebook using a user profile.
USING THE WEB INTERFACE MANAGING THE PHONEBOOK Select Phone Book. Here, you can add, change and delete contacts. You can also import existing contacts. When you call or are called by a contact who is already in the phonebook, that person’s name is displayed on the screen. Adding a contact Enter the contact’s name under Name: Enter the contact’s phone number or URI under Number/URI. Information about URI can be found on pages 44–45.
USING THE WEB INTERFACE Editing contacts Click on the Edit contact button after the contact you want to change. Edit the contact and click on Save contact. Deleting contacts Click on the Erase contact button after the contact you want to delete. Confirm that you want to delete the contact. You can also delete all contacts by pressing the Erase all button. Importing contacts You can import contacts from a comma separated values (CSV) file.
USING THE WEB INTERFACE It is normally possible to export contact books stored in your PC in CSV format. Click on the Scroll… button under the heading Import in the web window. Open your CSV file. Click on Import. The name is limited to 15 characters, since the Konftel 300IP screen cannot display more than 15 characters. Exporting contacts You can export your contacts as a CSV document in order to import them into another phone. Click on Export. Save the document.
USING THE WEB INTERFACE MANAGING THE CONFERENCE GUIDE Select Phone Book > Conference guide. Here, you can add, change and delete conference groups. It is also possible to import groups that you have created. When a call is connected to a contact who is already in the phonebook, that person’s name is displayed on the screen. Adding a conference group Give the group a name, enter the names and phone numbers of the group members.
USING THE WEB INTERFACE Deleting a conference group Click on the Erase group button next to the group you want to delete. Confirm that you want to delete the group. You can also delete all groups by pressing Erase all groups. Importing conference groups You can import conference groups using a comma separated values (CSV) file. See “Importing contacts” on page 37 for more information.
USING THE WEB INTERFACE CHECKING THE CALL LIST Incoming, outgoing and missed calls are displayed in the call list in chronological order. Select Call list > Recent. Select one of the tabs Incoming, Outgoing or Missed to filter the list.
USING THE WEB INTERFACE BASIC SETTINGS The settings only affect the user profile you selected when you logged in. Select Settings > Basic. Select Settings > Basic. Changing PIN code and profile name The PIN code can be changed from the default setting to protect against unauthorised use. Click on the Edit button under the heading Profiles. Enter a new PIN code. The code may consist of 8 digits. If you are changing a user profile, you can also change the name.
USING THE WEB INTERFACE Select default account The Konftel 300IP can save settings for two accounts, e.g. a company PBX and a public IP telephony service provider. This setting determines which account should be used as default. You can select the account you want to use for a call by pressing LINE before dialling the number. Select Account 1 or Account 2 under the heading Default account and click on Save.
USING THE WEB INTERFACE Adjusting the sound The sound reproduction can be adjusted to the required pitch (SOFT, NEUTRAL and BRIGHT). Select Soft, Neutral or Bright under the heading Equalizer and click on Save. Display text The display text appears on the screen when the Konftel 300IP is on hook. Enter the text in the text field and click on Save. RESTARTING THE KONFTEL 300IP Select Settings > System.
USING THE WEB INTERFACE CHECKING STATUS Although it is not possible to make settings in the Status menu, the information here may be useful when troubleshooting. Select Status. You can find the phone’s serial number, network port address and current software version on the Basic tab. Settings made by the administrator for the network, time server, SIP accounts and media are on other tabs.
IP, SIP, URI AND IP TELEPHONY IP stands for Internet Protocol and is the standard protocol for transferring information over the Internet between computers and other devices. The same standard is normally used in local networks too. An IP address is the unique network address that a computer has in the network. An IP phone is a phone that, like a PC, is connected to the network/Internet. Like the PC, it has an IP address and the call is transmitted as data packets over the network.
IP, SIP, URI AND IP TELEPHONY These addresses are designed like email addresses, i.e. name@domain, for example bob@ company.com. A complete URI (Uniform Resource Identifier) is created when the protocol that is used to communicate with the resource is added to the address. A URI might look like this: sip:bob@company.com. URIs can be used instead of phone numbers to make calls from one IP phone to another.
TECHNICAL SPECIFICATIONS Size Diameter 240 mm, height 77 mm Weight 1 kg Colour Liquorice black Display screen Illuminated graphics (LCD), 128x64 Keypad Alphanumerical 0–9, *, on, off, mute, hold, volume up, volume down, 5 buttons for menu navigation, line mode, conference guide Anti-theft protection Kensington security slot Memory Support for SD and SDHC memory cards Connectivity Network connection RJ45, Ethernet 10/100 Base T Power supply Transformer 100–240 V AC/13.5 V DC IEEE 802.
TECHNICAL SPECIFICATIONS Environment Temperature: 5°–40°C Relative humidity: 20–80% condensation free Recommended acoustic conditions: Reverberation period: 0.
SERVICE AND GUARANTEE If anything is wrong with your Konftel unit, please contact the place of purchase. Guarantee We give a two-year guarantee on our conference telephones. Service Service is offered after the expiration of the guarantee. Please contact your retailer and ask for a cost estimate. Konftel support If you have any questions about the guarantee and service, please contact your Konftel support centre. Europe: +46(0)90-706 489 (Monday–Friday 8.00–17.00 GMT+1) E-mail: rma@konftel.
Konftel is a leading company and the world’s fastest growing brand, within audio conferencing equipment. Since 1988, our mission has been to help people around the world to conduct meetings despite distances. Based on our success, we know that audio conferencing is a great way to save time, money and at the same time contribute to a better environment. High audio quality is essential for efficient meetings, this is why our patented audio technology OmniSound®, is built into all Konftel Conference phones.
