User Guide

INSTALLATION
STEP 4: CONNECT YOUR ELD TO THE MY20 APP
TROUBLESHOOTING
TO CONNECT YOUR ELD TO
THE MY20 APP:
ELD STATUS
If your ELD does not connect automatically try
the following:
1.
1.
2.
3.
4.
5.
2.
3.
4.
5.
7.
8.
If your ELD still will not connect or shows NO light or a solid
red light, Call us at 865-888-6920 ext. 2 for assistance.
6.
08
While in your truck, confirm that Bluetooth and
Location Services are enabled on your tablet or
smartphone. Also, verify “Date and Time - set
automatically” is activated on your device.
Open the MY20 app.
Tap ELD STATUS in the upper right corner.
Select your truck number under available devices.
ELD STATUS will change from Disconnected to
Scanning...Connecting...Connected!
Do you see a pulsing green light on the edge or
face of the ELD? If not, trying turning your
ignition on.
Are Bluetooth and Location Services enabled on
your tablet or smartphone?
Close all other open apps.
Temporarily disable any other Bluetooth
accessories connected to your device.
Log out of the MY20 app and sign back in.
Unplug and plug in the MY20 ELD to the ECM
port.
Delete and re-install the MY20 app on your
mobile device.
Power your mobile device off and back on.