User Guide

TIPS

Only use 1 ELD per truck. Always leave the ELD

plugged in. If you need to move an ELD to a differ-

ent truck, notifiy My20 support before moving.

Check for a GREEN light on the ELD. Do

not remove the ELD from the ECM port.

Your My20 ELD app must be connected to the ELD to be

compliant. Verify it is connected on the ELD status page.

Menu >> Settings >> ELD Status

Make sure you are logged into the My20 app & connected to the

ELD device before you start your engine or turn off your engine. This

data has to be tracked, otherwise, it will come back later for you to

accept as Unidentified Non-Driving Records (UDRs).

In On Duty status make sure you are connected to the ELD before

and after you drive to do your Pre-trip and Post-trip each day. This

is required and it will make sure all your records are current before

you start driving that day and at the end of the day.

If the pre-trip button is grayed out, the truck has already been

moved or the pre-trip inspection has been completed. You can

delete the trip (if there is no velocity associated) and create anoth-

er to complete a pre-trip inspection. If the post-trip button is

grayed out, the post-trip inspection has already been completed.

The My20 app must be kept visible on the front of your phone or

tablet. Otherwise, your phone may cause the app to “hibernate”

and your Bluetooth connection may be lost.

If your mechanic does not have an ELD subscription, leave the ELD

plugged into the truck while he/she completes their work unless

there is a requirement to access the ECM port. If there is any driving

done, send the records to the carrier to following the UDR process.

Drivers should certify their RODS as correct and accurate by signing

logs on the SIGN screen or by selecting multiple days (white circles)

at one time on the LOGS screen in the app at the end of every shift.

My20 Tower subscription includes IFTA calculations. IFTA reports

will not be complete or accurate if the miles and location are not

recorded accurately. Remember to upload your fuel receipts either

individually or with .csv file upload.