Installation Sheet

19
Troubleshooting
Follow the troubleshooting guide below to resolve common issues.
ISSUE
POSSIBLE CAUSE
SOLUTION
My air conditioner is not
functioning at all.
The unit is not receiving power.
Make sure the unit is plugged in.
The LCDI power cord is tripped.
Press the Reset button on the
LCDI cord.
There is insufficient power to the
unit.
Move the unit to another outlet.
Check your circuit breaker. (Refer
to the rating label on the back of
the unit to determine the
Amperage draw.)
The water reservoir is full.
Drain the unit and restart it.
The control panel is disconnected.
If no indicator lights turn on,
contact customer service.
My remote control does not work
and the indicator symbols on the
remote do not appear.
The batteries are not installed.
Install new batteries.
The batteries in the remote are
bad.
Replace the batteries.
The batteries were installed
incorrectly.
Reinstall the batteries correctly.
The remote control is defective.
Contact customer service.
My air conditioner is making a
loud noise.
The unit is not level.
Make sure the unit is on a level
surface.
A foreign object has jammed the
fan.
Remove the object from the fan.
The floor below the unit is
uneven.
Move the unit to a level surface.
My air conditioner is making a
continuous metallic knocking or
pinging sound.
The unit may have been shipped
on its side.
Shut off the unit. Let the unit sit
on a level surface for at least 24
hours and restart it.
The compressor is damaged.
Contact customer service.
My air conditioner is leaking.
The drain plug is removed.
Attach the drain plug.
The base pan is cracked.
Contact customer service.
My air conditioner runs for a little
while and then it trips the power
cord or the circuit breaker.
The air conditioner may be
plugged into an outlet that cannot
supply the correct amount of
current.
Contact an electrician if the unit
works in a different room or
circuit.
The front control panel lights blink
red.
Your water reservoir is full.
Drain your unit.