Homeowners Guide

Troubleshooting (cont.)
Troubleshooting Table
Symptoms Probable Cause Recommended Action
5. Continuous
flow.
A. System will not
switch off.
A. Turn off the water
and power supply
and contact your
Kohler Co.
Authorized Service
Representative.
6. Only cold
water flows
from the
outlets.
A. Hot water supply
is either not turned
on or not
connected to the
valve inlet.
A. Check if the hot
water supply is
turned on and
connected to the
valve inlet.
B. Hot water inlet is
blocked.
B. Check the hot water
inlet screen for
blockage. Clean or
replace the inlet
screen. Refer to the
Valve Homeowners
Guide.
C. The hot water
supply is
exhausted.
C. Allow time for the
water heater to come
up to temperature.
D. If none of the
recommended
actions for the
above issues
correct the
symptom, the
valve requires
servicing.
D. Contact your Kohler
Co. Authorized
Service
Representative.
7. Fluctuating or
reduced flow
rate. Valve is
functioning
properly.
A. Valve inlets may be
blocked.
A. Check the valve
inlets for blockage or
debris. Clean the
inlet screens. Refer to
the ″Clean the Inlet
Screens″ section in
the Valve
Homeowners Guide.
B. Fittings/Spray
faces may be
blocked.
B. Clean the spray faces
and any screens in
your fittings.
Kohler Co. 23 1214635-5-A