Installation Sheet

Troubleshooting (cont.)
Troubleshooting Table
Symptoms Probable Cause Recommended Action
C. The unit is not connected to the
WiFi.
C. Check WiFi connection. Refer to
the ″Voice Setup″ section.
D. Voice control not activated using
the KOHLER Konnect App.
D. Activate voice control. Refer to
the ″Voice Setup″ section.
E. GFCI or RCD is tripped. E. Reset the GFCI or RCD.
F. No power to the mirror. F. Check electrical wire connections
to the power bar.
G. Wiring harness from the power
supplies to the control module is
loose, disconnected, or damaged.
G. Check the wiring harness for
proper connections. If necessary,
replace the wiring harness.
H. Control module power supply
does not work.
H. Replace the module power
supply.
I. Control module does not work. I. Replace the mirror.
12. Unit does not respond to
voice commands.
A. Microphone mute is activated
(illuminated white).
A. Touch the mute icon to turn it
from white to red.
B. Action icon is deactivated
(illuminated red).
B. Touch the action icon to turn it
from red to white.
C. The unit is not connected to the
WiFi.
C. Check WiFi connection. Refer to
the ″Voice Setup″ section.
D. Voice control not activated using
the KOHLER Konnect App.
D. Activate voice control. Refer to
the ″Voice Setup″ section.
E. GFCI or RCD is tripped. E. Reset the GFCI or RCD.
F. No power to the mirror. F. Check electrical wire connections
to the power bar.
G. Wiring harness from the power
supplies to the control module is
loose, disconnected, or damaged.
G. Check the wiring harness for
proper connections. If necessary,
replace the wiring harness.
H. Task lights power supply does
not work.
H.
Replace the light power supply.
I. Control module power supply
does not work.
I. Replace the module power
supply.
J. Control module does not work. J. Replace the mirror.
Care and Cleaning
For best results, keep the following in mind when caring for your KOHLER product:
NOTE: Periodic care and maintenance should include checking all hinge screws on the door to make sure
that they are tight and engaged in the hinge holes.
•
Do not use bristle brushes, abrasive sponges, or abrasive cleaners. They will scratch some glass
surfaces.
•
Do not let cleaners sit or soak on surfaces.
For detailed cleaning information and products to consider, visit www.kohler.com/clean. To order Care &
Cleaning information, call 1-800-456-4537.
Compliance
FCC ID: N82-KOHLER026
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
Kohler Co. 19 1337910-2-B