Installation Sheet

Troubleshooting (cont.)
Troubleshooting Table
Symptoms Probable Cause Recommended Action
B. Sensor not functioning. B. Replace the mirror.
C. Internal wiring is loose,
disconnected, or damaged.
C. Replace the pivoting sides
panels, or the mirror (for models
without panels).
6. Bright light does not switch
to nightlight after 5
seconds.
A. Sensor is obstructed. A. Clear objects away from the
sensor.
B. Bright light feature is
deactivated.
B. Reactivate the bright light feature
using the KOHLER Konnect
App.
C. Sensor is not functioning. C. Replace the mirror.
D. Internal wiring is loose,
disconnected, or damaged.
D. Replace the pivoting sides
panels, or the mirror (for models
without panels).
7. Microphone mute does not
activate (icon does not
change from white to red
when touched).
A. Obstruction between the mute
icon and user touch.
A. Remove the obstruction
(example: dirt, user is wearing a
glove).
B. Touch control does not work. B. Replace the mirror.
8. Action icon does not
activate (change from red
to white) when touched.
A. Obstruction between the mute
icon and user touch.
A. Remove the obstruction
(example: dirt, user is wearing a
glove)
B. Touch control does not work. B. Replace the mirror.
9. Action icon is illuminated
white, but the unit does not
respond to voice
commands.
A. Capasitive switch does not work. A. Toggle the BLUETOOTH-WiFi
reset button.
B. WiFi or internet not
connected/working.
B. Sync to WiFi.
C. Volume is set too low. C. Turn volume up.
D. Control module does not work. D. Replace the mirror.
10. Task lights do not respond
to voice commands.
A. Microphone mute is activated
(illuminated white).
A. Touch the mute icon to turn it
from white to red.
B. Action icon is deactivated
(illuminated red).
B. Touch the action icon to turn it
from red to white.
C. The unit is not connected to the
WiFi.
C. Check WiFi connection. Refer to
the ″Voice Setup″ section.
D. Voice control not activated using
the KOHLER Konnect App.
D. Activate voice control. Refer to
the ″Voice Setup″ section.
E. GFCI or RCD is tripped. E. Reset the GFCI or RCD.
F. No power to the mirror. F. Check electrical wire connections
to the power bar.
G. Wiring harness from the power
supplies to the control module is
loose, disconnected, or damaged.
G. Check the wiring harness for
proper connections. If necessary,
replace the wiring harness.
H. Task lights power supply does
not work.
H. Replace the light power supply.
I. Control module power supply
does not work.
I. Replace the module power
supply.
J. Control module does not work. J. Replace the mirror.
11. Volume does not respond
to voice commands.
A. Microphone mute is activated
(illuminated white).
A. Touch the mute icon to turn it
from white to red.
B. Action icon is deactivated
(illuminated red).
B. Touch the action icon to turn it
from red to white.
1337910-2-B 18 Kohler Co.