Installation Sheet

Troubleshooting
This troubleshooting guide is for general aid only. For service and installation issues or concerns, call
1-800-4-KOHLER.
Troubleshooting Table
Symptoms Probable Cause Recommended Action
1. The door is noisy when
opened or closed.
A. An outer roller clip is not
pointed straight down and is
scraping inside the header.
A. Loosen the outer roller screw,
rotate the clip so that it points
straight down and is engaged in
the header, and securely tighten the
roller screw.
B. An outer roller is not tight,
causing the clip to scrape inside
the header.
B. Tighten the outer roller screws,
ensuring that the clips point
straight down.
C. Door panels are too low,
causing them to scrape on the
base of the centerguide or on
the shower base/bath ledge.
C. Adjust the rollers to raise the door
panels so they no longer scrape.
See the ″Adjust the Rollers″ section.
D. Rollers have worn and are
noisy.
D. Replace the rollers.
2. The door is hard to move
or does not open.
A. A roller clip is not pointed
straight down and is scraping
inside the header.
A. Loosen the roller screw, rotate the
clip so that it points straight down
and engaged in the header, and
securely tighten roller screw.
B. Door panels are too low,
causing them to scrape on the
base of the centerguide or on
the shower base/bath ledge.
B. Adjust the rollers to raise the door
panels so they no longer scrape.
C. The threshold seal is not fully
seated, causing the door panel
to rub.
C. Push the seal completely into the
threshold.
3. The door panels are free
to swing in and out of the
shower.
A. The centerguide is not installed. A. Install the centerguide according to
the instructions.
B. The centerguide is not installed
in the correct location.
B. Install the centerguide on the
center of the shower base/bath
ledge.
C. The door panels are not
correctly installed on the
centerguide.
C. The door panels should ride in the
centerguide channels.
D. The door is the incorrect size for
the shower opening.
D. Obtain the correct product for your
shower opening.
4. The centerguide is loose. A. The centerguide screw is not
fully tightened.
A. Using the provided hex wrench,
tighten the screw until the
centerguide cannot be moved by
hand.
B. The centerguide is not correctly
installed on the shower
base/bath ledge.
B. Verify that the centerguide hook is
engaged in the threshold.
5. Water leaks. A. Water leaks under the threshold. A. Apply 100% silicone sealant to the
outside edge of the threshold. See
silicone sealant manufacturer’s
instructions before using shower.
B. Water leaks under a door panel.
B. Adjust the rollers so the bottoms of
the door panels are closer to the
shower base/bath ledge. See the
″Adjust the Rollers″ section.
1381418-2-B 30 Kohler Co.